Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Reviewers had a great experience with this company. Customers frequently share that the ordered products feature stunning quality, beautiful details, and gorgeous materials that make special events truly memorable. People also widely appreciate the reliable delivery service, noting that packages arrive safely on time and the overall online ordering process remains completely straightforward.
However, some people mentioned that items occasionally arrived heavily wrinkled because they were tightly packed into very small boxes for shipping. A few other consumers also felt that certain garments suffered from unexpected quality flaws, unwanted material snags, or noticeable sizing inconsistencies upon final arrival.
This company is an absolute nightmare!! Don't ever use. Buy a sewing machine with the money you will lose dealing with this company!
I ordered 3 dresses after checking that I would be able to return them. The dress was for my son's wedding. After nearly £500 being taken from my bank account for the 3 dresses, I received an email from them saying 'We are sorry that we do not provide "buy-many-keep-one" purchase since all our dresses are made to order and we do not have any stocks. But we DO accept the return if you are really unhappy with the dress received.
Could you kindly tell us which item you want to keep?
Please be assured that we can delete the item you don't want and issue you the full refund.'.
This wasn't made clear at all when ordering but I replied with the item number of the dress I wanted to keep. This happened 3 times so far. Each time I reply, my response 'disappears' from the email trail. So, I sent a screen shot of the response which has remained on the email trail. However, their customer service staff have sent another message asking which dress I want to keep! Groundhog day.
So, once again I have replied.
I have also cancelled my order as if this goes on any longer, I won't have a dress for my son's wedding at all.
JJ's House 回复2021-03-08
Dear customer,
Thank you for your feedback.
We do apologize but almost all the items on our website are made to order, including standard size, so we can not offer buy many but only keep one. We have pointed it out in our Returns & Refund policy:
https://www.jjshouse.co.uk/about/help.php?page_id=225
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
We have cancelled the order as required. Please contact us if you need any further help.
Faulty item- refused full refund - appalling service!
Ordered 6 necklaces for my bridesmaids with one letter initials on each. One turned up and the metal was mottled, it had bubbles in the metal where the initial was. It was ruined. I couldnt give it to one bridesmaid so had to buy more for them to match. I couldn't order another as it took literally one month for them to arrive in the first place! when i notified JJ's house i was offered a part refund for one necklace as it was 'personalised' (it wasn't). When i said no, its not good enough as it was faulty. I haven't heard from them since!! Shoddy quality. You may as well buy from Poundland instead.
JJ's House 回复2021-03-04
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Wouldn't authorise refund until I removed my bad review!!
Had an absolutely terrible experience buying bridesmaid dresses. I bought 5 of the same dress and they all looked completely different when they arrived. When I sent 3 back in one package because the sizes were wrong, they told me they had only received 2 and it took me WEEKS to get it organised - last thing I needed before my wedding. I had originally left a bad review to warn others, but the company actually told me they could not authorise my refund until I had removed my bad review. That alone tells you everything about this company, in my opinion.
My experience was fine compared to others, but probably won't use them again
I've ordered twice from JJsHouse - once for a custom wedding dress and more recently for wedding shoes. I wanted to write a review because my experience has been surprisingly fine. Having read all the awful reviews on here, I was quite worried, especially when the shoes didn't fit and I wanted to return them for a refund. But it was all ok and the refund arrived in my account promptly. Yes, the returns options you get when you ask for a refund is a little bit weird and confusing, but I found their communication to be prompt when I queried things. My wedding dress is not perfect and will need a few alterations but I fully expected that when buying cheaply online. If you have realistic expectations (i.e. you get what you pay for) then you should be ok. Since looking at the strange returns options I have some concerns that this may be a sweatshop so doubt I'll use again but the two experiences I've had have been without trouble.
JJ's House 回复2021-02-04
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our return policy and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Appalling service do not use this company. I ordered a nechlace then realised the date of which it would arrive I would be moved out this house (bear in mind I ordered it a week and a couple days in advance so there was no reason it would arrive after I had left) the date of arrival was completely changed and I have been pressing for a refund and no response. The “customer love chat” is a joke no reply from them at all. I just want my money back!
JJ's House 回复2021-02-02
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
But please kindly note that the item you ordered is made-to-order item, so it will take 7 - 9 days to prepare the order and another 15 - 30 (super saver shipping) you choose. We have pointed it out when you place the order. So it is not our fault. And the parcel is in transit, we can not issue the refund before you get it. Hope you can understand.
Thank you for your cooperation in advance. Hope to hear from you soon.
This is a great company...when they want your money! Awful when it comes to returns. It is not clear on the website that returns go back to Hong Kong. I paid £99 for 2 pairs of shoes and got a refund of just £73!! This was after the consultant on the 'chat' reassured me that if I purchased the shoes i would only pay a "few pounds" on Royal mail postage. The royal mail postage for the items cost £8, yet £26 was deducted from my refund! The return address was their UK based warehouse, yet I was told the extra charge was for shipping costs??! They also don't seem to refund the whole cost of the items. I asked for the calculations and they started at £84 not the £99 I originally paid. Will be reporting to trading standards.
Update - this has happened twice. Returned some hair pieces (so a light package). Paid £32.78, got refunded £19.16. In both cases, no evidence of the extortionate shipping costs to a Birmingham warehouse!
JJ's House 回复2021-02-01
Dear customer,
Thank you for your feedback.
Please kindly note that when you place the order, you have used a coupon. So when we issue the refund, the coupon part will not be issued. Also the original shipping fee will not be issued, since your order has been sent out by us already. For the return shipping fee, we only charged GBP 3.
So please be assured that the refund is right.
Please contact us if you need any further help.
If I could give zero stars then I would. It is clear from other reviews this company is absolutely shocking. They advise me that my wedding shoes were delivered to my front porch, funny as I don't have a front porch. They then advise that as Yodel has confirmed this they will not do anything. Again I explained I do not have a front porch. They then provided me with a document from Yodel telling me the shoes were delivered to a front porch at half 9 in the morning. Considering I was home, this is a complete lie. They then offer a refund of delivery for my next purchase, laughable as I clearly would never use them again. They then offer 50% of my delivery cost (£11.50 as you know this company charges a ridiculous amount for delivery) but considering I have not received the shoes this is disgusting. I then was told it was left under a post box which looked like a barn, this was my front door which is on a main road, so they have finally admitted this was not in a front porch but still stating it has been delivered. They have offered the same refund of 50% delivery cost. I cannot be bothered wasting my time which such a shocking, disgusting company. This has been going on for over 2 weeks and still no refund provided or anything. Just been told I am clearly a liar but yet they noticed I don't have a front porch. DO NOT WASTE YOUR TIME WITH THIS COMPANY. WEDDINGS ARE STRESSFUL ENOUGH WITHOUT DEALING WITH THIS NON-SERVICE!
JJ's House 回复2021-01-20
Dear customer,
Thank you for your feedback.
We do apologize but we have sent the proof of delivery and our logistic department has also checked several times for you. This is their last reply : the driver said he left this under the post box at the front door next to the little wooden fence it is an old building which looks like an old barn. Please be assured that we have issued the refund as promised.
Please contact us if you need any further help.
Still waiting for my item, Based in China would not of bought knowing it would be shipped by sea. Would not provide pictures of the personalised item.
Their template replies didn't help as they was not regarding the item i bought. Many lies later it has apparently been shipped.
Will update this when i receive this, Not holding my breath, Christmas present ordered in November, Arriving in Jan... Nice!
Still not convinced im not being scammed.
JJ's House 回复2020-12-19
Dear customer,
Thank you for your feedback.
Please kindly note that the item in your order is made to order, we need 5 - 6 days to prepare the item. And since you choose the Super Saver Shipping, it will need 15 - 30 days to deliver the order. We have pointed out on our website when you place the order.
We have checked that the order has been delivered already. Hope you will like it.
Please contact us if you need any further help.
PLEASE BE CAREFUL WITH WHAT YOU BUY!!!! THEY DON'T TELL YOU NOT TO ORDER MORE THAN 1 DRESS AND HAVE A GUARANTEE THAT YOU WILL GET A REFUND IF YOU ARE NOT HAPPY......
They offered us 50% and even took the delivery charge off us too knowing full well they had not even started the dress, when we cancelled 1 of the dresses due to this, they still wanted to offer 50% refund.
THEY ARE SCAMMERS
Even one star is one too many. Terrible company. Bought a hat and purse for my wedding in October. I never ever received the purse. The hat came totally ruined in a box too small. I called and wrote with customer service many times, but never ever received my money back. They just steal your money with nog regrets. Criminals!
I wish I would have seen Trustpilot before buying my dress. The quality is not good, they sent a very different dress from the one advertised (ugly, stiff and with a bad cut). They are a Chinese company trying to look as if they were in the UK; thus, the costs for shipping are really high. Do not buy here!
JJ's House 回复2020-12-03
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered two pairs of shoes for my wedding only to find out about the shipping details later. I am at a loss for what to do because i have not made any arrangments for other shoes. I have reached out to customer service and i keep getting different messages all the time, from my order been fast tracked to no it cant be fast tracked. I really do not know what to do.
JJ's House 回复2020-11-20
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
Almost all the items on our website are made to order, for the items in your order, we need 7 - 8 days to prepare the order and another 5 - 8 days to ship. So we do apologize that we can not catch the date.
Please be assured that we have cancelled the order as required. We have also sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I paid additional money to have my order shipped in 2 to 6 days. When I saw that my order stated that my order would be shipped 18 days later I was furious. I have tried to contact them several times but I get the run around each time. I am sooo disappointed and hurt they my wedding dress will not be hear in time.
JJ's House 回复2020-11-12
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We do apologize but please kindly note that the dress in your order 7485453328 is made to order. We need 15 - 18 days to prepare the order and another 3 - 6 days to ship.
And after checking with our makers, they can rush the order for you this time.
The estimated date to dispatch your order is Nov 14 and you will receive it by Nov 18 if we can get your confirmation in 24 hours.
We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
This company is advertising fraudulently. Buyer beware they are not in the uk and they do not offer a full refund but they state WORRY FREE FULL REFUND.
They also pay £25 (voucher) for good reviews
I received a dress completely different to my order and they only offer partial refund.
Make sure if you buy from them that you check shipping costs (£21) and use PayPal so if you are not happy you have a way of getting your money back! I have reported them to trading standards for false advertising. And started a dispute with PayPal
JJ's House 回复2020-10-21
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Bought a veil and head piece and it arrived within a week ordered a dress with getting the veil and after 2 weeks stoll no dress says on tracking it been at customs a week and customer service at jjshouse useless the offered me a voucher which I'm sure I'm not gonna use when I havent recieved my order
I have emailed customer services who tell me it will be with me soon but it been at customs since 2nd October
I have ordered from JJ house a number of times and it has always been good service - however this time I ordered a White tie for my fiance for our wedding day and the tie has come grey instead of white - obviously not happy by this i have started a live chat where the person at the other end of typing from a script instead of actually trying to help me with the issue.
JJ's House 回复2020-09-10
Dear Customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I do not recommend this company. I ordered bridesmaid dresses. They took far longer than stated to arrive (by months) and this was pre covid. The sizing on both the custom and standard size dress were completely wrong. It has taken me months to get a refund, and I still haven't got the full amount back.
JJ's House 回复2020-09-07
Dear Customer,
I hope you have a good day.
We are aware of your main complaint and are sorry to bring you any inconvenience.
We checked that you returned the order 4534916673 not the order 9434699830,and we have issued the refund of the item value of order 4534916673 to you,would you please check again?
Thank you for your time and patience.
i ordered a jacket and after 1 x month later and several emails, i was told lost in delivery,gone back to wear house,then wrong address (which was not) so i asked for a refund as this was getting stressful,they came back and said i was only entitled to 40% refund and nothing to show for it,i will never use this company ever again disgusting
JJ's House 回复2020-09-02
Thank you for your review.
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We checked your order and found that we indeed contact you several times to provide the correct address but get no replies,you can check your emails again,we have sent the top solution to your email,please check your email later.
Have a nice day~~
I ordered from here, items finally arrived, and yet they are nothing as described and the sizes are way too small!!! I didn’t even have to try them on!! I have tried to submit a return and keep getting the same message that due to issues it can’t be completed and to try again later!!! I tried all day yesterday and all this morning to no avail!!! I want to return these items and get a refund!!
JJ's House 回复2020-08-30
Dear Customer,
I hope you have a good day.
We are aware of your main complaint and are sorry to bring you any inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
My daughter ordered a dress, at the time of ordering it said it would be here 3-6 days (£26 for delivery), after placing the order they then said it wont be here for about a month, so my daughter requested a cancellation, to which they responded saying they would only give 80% refund !!!!!! I really don't know what sort of scam you think your playing here but you wont get away with it that's for sure, if paypal don't sort it out then the bank will.
EIGHTY PERCENT !!! HAHAHA what planet are you on ? Not this one that's for sure !!!
JJ's House 回复2020-07-31
Thank you for your review,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. We have cancelled the order and issued the full refund per your request.
If you have any question, please feel free to contact us.
JJ's House
AZAZIE
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