Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Reviewers had a great experience with this company. Customers frequently share that the ordered products feature stunning quality, beautiful details, and gorgeous materials that make special events truly memorable. People also widely appreciate the reliable delivery service, noting that packages arrive safely on time and the overall online ordering process remains completely straightforward.
However, some people mentioned that items occasionally arrived heavily wrinkled because they were tightly packed into very small boxes for shipping. A few other consumers also felt that certain garments suffered from unexpected quality flaws, unwanted material snags, or noticeable sizing inconsistencies upon final arrival.
I am pulling my hair out communicating with this company. DO NOT USE.
- Upgraded shipping to 3-6 days (at a cost) for two orders.
- Shipping not updated, contacted customer service.
- Customer service assured me that one of my orders has been dispatched and will reach me in time but the other has not yet been dispatched.
- Tried to get a straight answer out of customer service over the dispatch date and was told 'the products are made from scratch' to justify the delay....So? Even with the advertised preparation time and shipping it should still arrive to me before the date stated.
- Asked for straight answer again and had my second order cancelled. Asking too much of the company was I? I wonder if I'll get a refund for the speedy shipping too?
- Order that has been dispatched is now showing as arriving at least 3 days after the supposed'3- 6 days'.
Order Number has been provided but I expect nothing but more excuses from JJ's House.
JJ's House 回复2021-05-26
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Took a month to arrive.
Very poor quality product. Poor fitting, normally size 14, ordered size 16 as it was cheap, a little tight on the arms.
Wont bother returning this as after reading other reviews its not worth it and possibly wont get my money back, I'l see if my daughter in law wants it.
Dont buy anything from this company.
JJ's House 回复2021-05-20
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered an outfit from jjshouse.co.uk it didn’t suit me . I have been trying to return the outfit a “ticket “ was created on 16/3/21 but I haven’t had any communication from the company since . The outfit was delivered without any documentation making it impossible to return the items as there is no address available
JJ's House 回复2021-05-06
Dear customer,
Thank you for your feedback.
Our customer service department has replied your emails on 2021-03-17 already to help solve the problem. Please kindly check the email they sent to solve the problem.
Please contact us if you need any further help.
I ordered a bridesmaid dress based off the measurements on the website, but dress was at least 2 sizes too big when it arrived and looked completely different to the photo on the website. I spent £100 on my order and was aware that postage was £20, but JJ's was not transparent that they would not refund £16 of VAT. I returned the dress and have only been refunded £65 (they took £3 off for cost of return), leaving me £35 out of pocket. I have another dress on order from them and am terrified that it will not fit and I'll have to return it and lose out on even more money. Do not order from this company, there are better more honest bridesmaid dress stores on Etsy
JJ's House 回复2021-05-19
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I still haven’t received a refund for the two items I sent back order number #0728634014 please can you help .
JJ's House 回复2021-05-03
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
They didn't deliver an order worth over £200 and refuse to refund me. There is clear evidence from the deliver company that the order was misplaced yet JJshouse refuse to refund me, I’ve been literally begging for my money back for over 3 weeks now, a bunch of thieves!
JJ's House 回复2021-05-02
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Company agreed to cancel my order as the dress would not be here in time for event and then promised they’d process a refund immediately (thankfully I’ve paid through PayPal so now having to go through a dispute). So currently sitting with a cancelled order, £73 missing from my account and no refund. Customer service have continued to ignore me and my daily messages via PayPal and ticket logging via their app. I’d avoid these scammers, I’m unsure if the dress was ever intended to be posted now - AVOID AVOID AVOID!!!
Update - still no refund 2 weeks later after promised refund, I have now opened a PayPal case. The customer service is shocking!
JJ's House 回复2021-05-02
Dear customer,
Thank you for your feedback.
Please be assured that we have issued a full refund. But all of our refunds are checked by our manager and our accountants and then the bank. This explains why refund usually takes a longer time. We appreciate your time and patience.
Please contact us if you need any further help.
I ordered some honey pots they cost me £80 and £50 delivery and they are all faulty the lids don’t fit.
Over the past 3 weeks I have sent several emails and photos and no response.
I want a full refund and haven’t heard any response. I did get to live chat with somebody what a wast of time that was. I’m so angry who can afford to loose £130. Please be very careful using this company. I’m in business and I would never treat my customers this way. I thought I was dealing with a British company as there adverts are very misleading as these came from China. This so called company should not be trading with no customer service .
My order number is #:2012768616
This is an updated message. The company have been in touch and sent a pre payed slip to send them back and I am now awaiting my full refund of £138. I will keep you all posted when I get my refund . Fingers crossed
JJ's House 回复2021-05-02
Dear customer,
Hope you have a nice day.
We do apologize but after checking for you, our related department has replied every emails you sent, but it seems that you can not read our emails.
We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I am a professional seamstress and often have these dresses to alter. OMG they are bad, often no lining or boning, and hems completely uneven. In this instance you do get what you pay for. My alterations charges are often double the purchase price of the dress just to put it right.
Ordered a prom dress and when it came for the money was exceptional unfortunately it was too big measurements of dress was not what was on the size guide so had to send back that was when it all went wrong.
DO NOT BUY UNLESS YOU INTEND TO KEEP!!!
I received my refund email within less than a week but it was substantially less than I was expecting.
I was aware I was not getting postage back thats fine what they don't tell you is vat and discounts you don't get back so for my refund was the price of dress less vat less my discount.
Very disappointed.
JJ's House 回复2021-04-25
Dear customer,
Thank you for your feedback.
We do apologize but the VAT is paid to your government already, so we can not issue the refund. And for the discount part, you didn't pay for it, so when we issue the refund, we will not issue it. Hope you can understand. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Terrible don’t buy from this company I ordered shoes and bag for my sons wedding they are cheap looking and they will not refund my money .
JJ's House 回复2021-04-16
Dear customer,
Thank you for your feedback.
We do apologize that you are not satisfied with the item received. We checked that you have started the return by yourself. Please be assured that we will issue a full refund of the returned items once we get the order.
Thank you for your patient first. Please contact us if you need any further help.
Poor quality products and the size guides are completely wrong. Tried to return for a refund, what a nightmare! They lied on multiple occasions about issuing the refund and I had to escalate to PayPal. Never again!
JJ's House 回复2021-04-08
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Thank you for your reply. My order number is 9336935118 and it was in my friend's name as she bought a wedding dress on the same order.
JJ's House 回复2021-04-05
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
23 quid postage to ship ties and pocket squares weighing just over 500g!
Absolute joke the postage however when you return an item they charge you £3 work that one out!
JJ's House 回复2021-04-02
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered two flower girl dress which were stated as a champagne colour when they arrived they did not match the rest if my wedding party so i decided i wanted to return them. This has been a long process I have emailed on 5 occasions, I have downloaded the app to return them and also attempted to return online on line this has not been successful due to a message saying the operation is unsuccessful i have had no reply via email, the phone number that is stated is an international number which states when calling it has not be recognized although it states on your website you are in situated in manchester? Really confused and out of pocket customer left with two dresses that are no use to me nor were they cheap. I do not recommend this company. I wish I had read the reviews before I stupidly purchased from jjshouse.
JJ's House 回复2021-04-02
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered a dress from the final sale. I was so excited for my dream dress. My order was cancelled a week later citing ‘no raw materials’ even though final sale items are returns and therefore already made. Only 38 days until my wedding and still not resolved.
JJ's House 回复2021-03-29
Dear customer,
Thank you for your feedback.
All Final Sale Items are very limited in stock, so we do apologize that the item is out of stock. You can check on our website or we can issue a full refund.
Sorry for the inconvenience caused. Looking forward to hearing from you soon.
I ordered 2 pairs of shoes in my normal size 4. However, when I tried them on they were too small, and my toes were poking out of the top of the sandals, and squashed inside the closed-in shoes. I started the returns process, but they wanted a photo, so I had to take a photo of my toes sticking out of the sandals and upload it. On the next page I saw a returns label, but it disappeared, and when I tried to get it back it had gone, and my account would not allow me to start another return. I tried to contact JJs for 5 days, through their Live Chat, which even though I select Return, each time the person tells me they only deal with new sales, but they would raise a Ticket. I have submitted several tickets through their website, and also sent numerous emails, but eventually I received an email reply on Friday morning. Far too much effort to return something purchased on line
JJ's House 回复2021-03-29
Dear customer,
Thank you for your feedback.
All the items on our website has its own size chart. So we highly suggest checking the size chrt before ordering. Sorry for the inconvenience caused during the period. We are glad to hear that you can return the order.
Please contact us if you need any further help.
I wrote a horrible review in 2019 but I would like to retract that. The company contacted me to say they had not received payment for a wedding dress. It had been held and needed clearance. I contacted my credit company and they said payment had been made. When I contacted Jjshouse they said sometimes international payments get held up and need clearance, I.e. photographic ID. Well I panicked. I thought it was scam. I wrote a strongly worded review here and on Twitter. Turns out they were correct. I decided to get a refund instead of send on ID.. I am funny about that kind of thing. I got the refund no bother. I am sorry for jumping to conclusions.
JJ's House 回复2021-03-26
Thank you for your kind review.
We appreciate your honest feedback about your experience. Hope we can serve you in the future and make you a happier customer.
Have a nice day~
JJs house is a very strange website. I was hesitant to order as they are based in Hong Kong, the English on the site is terrible and the Trust Pilot reviews were poor and I am afrai I was right to be doubtful. The quality of the two dresses I ordered was extremely poor. Scratchy material, exposed zips and very small in size. Buying a wedding dress from home, alone in a pandemic is hard enough let alone navigating their confusing system when it came to returning the items. They make you wait at least 24hrs to get a return form before they offer you the item for half price rather than giving a postal form for a full refund. Once you opt out it will be another wait for the paid for return form.
JJs is cheap, fast fashion which is based in Hong Kong and China and I doubt the legitimatcy of the business and my buying experience left a sour taste in my mouth.
JJ's House 回复2021-03-25
Dear customer,
Thank you for your feedback.
All the items on our website are true to size chart and we will check it carefully before sent out. We are sorry that you are not satisfied with our items and the order has been sent back already. Please be assured that we will issue the refund once we get your returned pakage.
Please contact us if you need any further help.
I ordered a custom made dress from here & it arrived very quickly & beautifully wrapped up. Unfortunately the dress had to be slightly altered at the back which meant I lost a few buttons & was too late to take it up with them as custom made dresses cannot be returned but none the less it’s absolutely stunning ! Customer service are very difficult to get hold off as my emails kept being returned. I also ordered a veil from them for £9 & it’s absolutely beautiful although I did have to cut away quite a bit of excess material but for that price I definitely wouldn’t complain about this. For anyone ordering I would maybe slightly adjust your sizing up a little but that’s my only issue
My wedding is in 2 weeks & I cannot wait to show off such a beautiful dress for such little price, definitely done to a standard that looks far more expensive than it was. So overall i am very happy with my purchase
JJ's House 回复2021-03-11
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
JJ's House
AZAZIE
Missacc
STACEES
Ever-Pretty
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