Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Reviewers had a great experience with this company. Customers frequently share that the ordered products feature stunning quality, beautiful details, and gorgeous materials that make special events truly memorable. People also widely appreciate the reliable delivery service, noting that packages arrive safely on time and the overall online ordering process remains completely straightforward.
However, some people mentioned that items occasionally arrived heavily wrinkled because they were tightly packed into very small boxes for shipping. A few other consumers also felt that certain garments suffered from unexpected quality flaws, unwanted material snags, or noticeable sizing inconsistencies upon final arrival.
Absolutely awful, I bought a dress on 23rd January and had live chat to ensure I'd receive it by 7th March for my wedding. As I'd not received it by 26th February I contacted them again on live chat and was informed it would get to me by 31st March. I explained that was no good to me and I wanted to cancel the order and want a refund. Several emails later saying they'd contact me, I was then sent a message 2 days after saying it had been dispatched. You can't get hold of anyone, I think it's all a scam, I bought miy dress using my credit card so will be contacting them for advice.
Definitely don't buy from this company, its all a scam.
Will not let me but no stars, I would advise anyone thinking of ordering not to, I ordered a dress, money taken out of my account, told dress would not arrive in time so cancelled, now after five or six emails with out a reply or response from them I am very angry 😡, no refund put back into my account, please anyone thinking about ordering do not bother😡😡😡
Ordered a dress 13th Jan, money went out of account 16th Jan. Still waiting for my order, just says processing. Sent numerous emails, no response. Still waiting!
My 12 year old daughter ordered a small bracelet for her sister’s birthday nearly two weeks ago, however it has not arrived. She paid online at time of ordering and the money left her account the same day. She had received a confirmation text with an order reference number, however it is not recognised on the JJS House website and chat requests remain unanswered. Although it’s only £6.00, she is very upset about all this as it’s the first time she’s been scammed online.
She has now had a lesson in online scams and now knows to check customer reviews when shopping on line.
In fact we wish we’d check Trust Pilot first.
I can't recommend this company at all. I have tried through 4 inquiries to cancel my order successfully.
They answered the first request but then there is silence. However, they have withdrawn the money from my account, but they obviously will not return them. lousy company - don't buy from them.
I ordered shoes for my Wedding in January still never received them...wedding is Saturday never again absolutely disgusting and no good blaming on Coronavirus only just saying like...🤦♀️🤦♀️
I wish I could put Zero stars!!! Totally and utterly disgusted with this company!!! It took me about 20 emails to them to get a response on the update of three bridesmaids dresses I ordered. Two and a half weeks after the shipping date I finally had a response saying they were not going to be ready. So they offered me a refund. My mum received hers within days for one dress, so that’s something, 3 weeks and I haven’t received a single penny back as promised!!! I’m fuming. Again, I’ve sent countless emails and I’m not even getting a response now!! So I guess I’m going to lose out on £120!! On top of not getting the dress i wanted. Please do not buy off this company!
I am absolutely fuming my wedding outfit arrived in a box 11 inch x 7 inch creased so badly it looks like a piece of rag not the expensive outfit I ordered. I am so upset with the state of it not even an invoice in the box. I have had shoes delivered in a bigger box and I only take a small 4.will not recommend this company to anyone. They have only got 1 star as I couldn't write a review without clicking on a star I honestly would not give them anything .
Disgraceful company. Order was delayed so I cancelled as the item was due to arrive after the event. The confirmed the cancellation and refund. I never received my refund. I then had an email confirming shipment. I emailed again to say the order had been cancelled etc. The told me that there was a communication error due to staff quarantined at home because of the corona virus (I wonder how many times they used this excuse on others). Said it was too late and there will be no refund. Not sure how they are allowed to trade as they clearly are just scamming people. DO NOT BUT FROM THIS COMPANY AT ALL
they take 120 Euros from me (including express shipping from Belgium) but they never sent the package. No answer to my E-Mails.
I involved Paypal and they help me now to get my money back.
beware of this Shop!
Thought I was ordering from a genuine uk site, wish now I had read the reviews first, I was told I will receive my order in April, I ordered a wrap February and paid postage, tried to cancel but no joy. Avoid
I ordered a dress early January without reading the reviews outside of the website. After doing so I was extremely worried that I had too been scammed by this website, as after tracking my order after a few weeks of placement I was told it had yet to be processed. I immediately tried to cancel my order however I was unable to due to lack of communication and customer service. I gave up hope of ever getting my prom dress and believed I had just lost £150. To my surprise after 8 weeks after placing my order, my dress arrived! It looked exactly like the picture on the website and was a beautiful colour and quality and I was over the moon at how well the custom measurement fit me. I have to give only 3 stars due to the stress and worry this website gave me and the lack of customer service however I am very happy with my dress overall.
I ordered a dress for my daughter but was advised by a friend to cancel due to shipping uncertainty from China and bad reviews. I followed the instructions on the website to cancel as this has to be done within 24 hours or you will not receive a full refund. I completed this process 5 times and have still had no response other than to say my payment has been processed and order is going ahead?! I have emailed repeatedly and had no response even though it states replies within 24 hours- that’s rubbish.
I am resorting to disputing the transaction with my credit card company because I have done everything they said to do to cancel yet JJS House are still holding on to the payment. I have no idea whether the product is any good but if the customer service is any indication I’d give it a wide berth. If something looks too good to be true, it usually is. Lesson learned.
I have since had a reply on messenger stating they will refund me IF I take down my negative reviews on Sitejabber and Trustpilot, !!! Blackmail aswell as fraud!
I ordered a dress and paid an extra £16 for faster delivery. However it wasnt until after a couple of weeks that I contacted them and they explained that the dress needed to be made first then would be sent. I was given in Feb. This date came and went so I went on live chat and the lady explained as per other reviews that the workers hadn't been in hence the delay. I was advised it would be sent in March and true to their word a text was sent to me saying it had been dispatched.
The dress arrived today and is exactly as described
I ORDERED A DRESS WITH THIS COMPANY JANUARY 15TH FOR A WEDDING I HAVE ON MARCH 5TH. My dress was meant to come by the 18th of february. I get told on 18th of february that my dress has not even been shipped out because of the corona virus and the factory is being quarantined. i was being understanding and asked for a full refund as they said the dress will be coming mid march. i obviously do not need it for then as a the wedding is on the 5th of march. i write constant emails demanding refund. i even spoke with live chat twice and they assured me i will get my refund. i finally got an reply back on my email saying this '' Thank you for your feedback.
We do appreciate your time and clarification of the problem. However, currently we cannot cancel the order for you since it has been shipped out. We suggest that you can sign for the parcel when it reaches you. Otherwise, it will be abandoned or destroyed by the shipping company. When you get the parcel, if you are not happy with it or if you do not want to keep it, please contact us and we will try to offer a satisfactory solution for you.
Thank you for your understanding. Have a nice day.''
they even put have a nice day clearly knowing i am going to be so mad after kindly asking for a refund 4 times. WORST COMPANY EVER. DO NOT BOTHER OR EVEN RISK ORDERING WITH THEM. I AM TELLING YOU NOW IT IS NOT WORTH IT. IT IS A COMPANY OPERATING FROM JAPAN. DO NOT BOTHER WITH THIS COMPANY ABSOLUTE SCAM. £130 down the drain !!
As other people on here seem to have the same issue or worse, I won’t go into too much detail. Suffice to say it’s the same story. Ordered in Dec for my wedding last Saturday. (29/2) no contact re delivery so had to go elsewhere and buy new dresses for bridesmaid and me. No email from them (which they’ve promised 4 times) to initiate the refund. Cancelled items 2 weeks ago. Live chat gives same response each time. ”I’ll create a ticket and you’ll hear in 24 hours”. Unfortunately paid by debit card (don’t have a credit card). I just keep bombarding them with live chat, but I’m not holding out much hope. Strongly advise people to avoid this company.
As many people ordered 2 dresses in January, due to be dispatched February. After they weren't dispatched I chased it to be told they wouldnt be dispatched till end of march because of coronavirus. I asked for a full refund and said I'd recieve an email within 24 hours. 5 days on....nothing and no response to numerous messages.
My dress arrived, well packed. I was not disappointed. Exact size as advertised. Beautiful just like the picture. Thankyou JJs House. Only down side is the length of time to deliver so when ordering give at least 6 weeks.
Ordered something for my wedding. The website showed the order will be dispatched on the 19th of February. Yesterday, 27th I contacted customer services and they said my order will be posted on 26th February (on the day before I contacted them, lol).
They promised me a refund and to cancel my order, but they said it can take weeks to get the money back.
Surprisingly today and after raising a dispute on PayPal for not receiving the good, the order was dispatched even after I asked to cancel. Because the order was sent, PayPal can no longer help with the dispute for not received items.
I will raise a dispute on my bank for the same reasons and refusing any goods delivery from this company. The goods won't arrive before my wedding and nearly ruined everything.
Avoid this company at all costs.
EDIT 01/03/2020:
As everybody saying in their reviews, I've been offered 10% and 40% refund of my order. So, the scam procedure didn't changed.
I am not accepting any parcel from this company as it was canceled before sending. They insist that if I don't sign for the parcel the shipping company will destroy the goods (not my problem).
I already contacted my Credit Card provider, PayPal and filed a police report against this company. The value of the order is nothing compared with some people that spent 100s of pounds but is my money and if no one take action against this scamming website they will keep doing it.
Please do not order from this website. We ordered 5 bridesmaids dresses in January, and waited until the 14th of Feb, when we asked them when we would get the dresses by. They used the corona virus as an excuse and told us the earliest they could ship the dresses would be by the end of March. We asked them to cancel the orders and they sent us confirmation and said we would get a refund within 2 weeks.
2 weeks after, we received the dresses and it’s currently being a nightmare to send them back and get a refund. It is rubbish. Every time I add a comment in their Instagram account, they delete it instead of answering back... really bad!
Please be careful when ordering from their website. I wish I would have been aware of all this before ordering the dresses
JJ's House
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