Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at [email protected].
Reviewers had a great experience with this company, often sharing how much they adore the unique styles and overall feel of their purchases. Customers frequently praise the exceptional quality of the clothing and the wonderful customer support team, explaining that representatives are always ready to assist quickly with sizing or order adjustments.
However, some customers also noted occasional issues with long delivery times and delays in receiving their packages, which caused frustration for a few buyers. A few people also mentioned that certain items looked completely different from the promotional pictures or failed to meet their expectations regarding general manufacturing standards.
I spent like half an hour making sure the sizes were correct using a tape measure and their size guide. The information they have on their website is completely wrong. Also, returning the stuff is not free, so it was like 65 euros to send it back... terrible.
Edit:
I sent the photos of the clothes with measurements, and will change my review if y'all pay for the shipping to return it. Still a huge waste of time, but I will get over it.
Kiikio 回复2025-03-07
Dear Customer,
According to our website policy, if a return or exchange is due to a product issue on our end, we will compensate you for the shipping costs.
We have reviewed your email, but you did not provide any proof of incorrect sizing. Our support team also reached out to ask for photos confirming the sizing issue. If the problem is indeed with our product, we will fully support your return or exchange. However, we have been waiting for five days and have not received a response from you.
If you see this message, please contact us so we can assist you and ensure you receive a smooth after-sales experience.
Best regards,
KIIKIO
——-PLEASE READ——-Ordered jeans, sunglasses, a chain and a jacket. With these kinds of sites it can be difficult to tell what’s quality and what’s not. Unfortunately 75% of this order is trash. The jeans are so cheaply made you can see through them. They also sent the wrong size, I am a 28 and got a 26. The sunglasses are cheaper, they aren’t as advertised and my eyes are visible through the lenses. The chain is essentially plastic. However, the sherpa-lined jacket is of very good quality, although they sent me the wrong one.
So, this site can’t be trusted. The clothes are dropshipped garbage and this site charges more for the same clothes you will find at another retailer on your instagram explore page.
Don’t buy, don’t wait for shipping, don’t pay, avoid this site and use another.
So expensive for some cheap sh!t…
Kiikio 回复2025-02-01
Dear valued customer,
We sincerely apologize for not providing you with a satisfactory shopping experience.
Please contact our customer service team again via email and provide details of the situation. We will need to verify the product information. If it matches your description, we will provide you with a satisfactory response.
Thank you for your understanding.
Incorrect sizes stated on the website and long shipping times!
I'll start of with the positive. The clothes looks good in real life as well, but that's about the only positive thing I've got to say about my experience with this website. When I ordered my package the expected delivery time was stated to be about 14 days. In reality it took 1 month before my package arrived. The first two weeks I didn't even get a tracking number. When I contacted the support about not getting any info except that my payment went through they just told me to wait and said they couldn't do anything. When it finally arrived I didn't get a sms with the information to retrieve the package I got a delivery receipt in the mail even if I had given them my phone number.
Then it was time to try the clothes on. Before ordering I saw that they had a bad returns policy so I made sure to order clothes in the correct size from the get go by measuring myself and cross referencing with their size guide. But when they arrived the jacked was so small my belly button peaked out and the pants so tight I couldn't even get my hips into them. The hairy fur lining sticking out of the hoods in the reference pictures on the site are also misleading. The fur is only serving as extra protection inside the hood.
Kiikio 回复2025-02-01
Dear valued customer,
We sincerely apologize for not providing you with a satisfactory shopping experience.
Please contact our customer service team again via email and provide details of the situation. We will need to verify the product information. If there are any issues, we will ensure they are addressed and handled appropriately.
Thank you for your understanding.
Today makes it over a month since i placed my order and still havent gotten the order neither have i gotten my refund. This is totally unacceptable and a sheer display of not only unprofessionalism but wickedness.
I keep writing to this people and dont get a respond as to why my money hasnt been processed over a week of promising a refund.
Kiikio 回复2025-01-14
Dear Valued Customer,
We sincerely apologize for the unpleasant shopping experience. Please send us a direct message on Instagram with your order details, and we will address your concern promptly. We strive to respond to every customer’s email, but if you haven’t received a reply, feel free to reach out to us on Instagram!
KIIKIO
I experienced the most unethical, unprofessional and unsatisfactory service with this merchant. I stumbled on the ad via my instagram and fell in love with the hoodie, decided to place my order but unfortunately, I never knew I was in for a long bumpy ride.
This order was placed on the 14th of Dec., 2024; I got no further information or updates regarding my order asides the fact that it’s being placed. I decided to write an mail on the 3rd of Jan., 2025, escalating this issue to them, expressing how disgruntled I was and how I have lost interest in the product.
To my surprise, a mail came in on the 4th of Jan., 2025, telling me that my order has been shipped with NO DELIVERY DATE, can you imagine how nerve wrecking that sounds? after witholding my order for THREE WEEKS? Yet I am being told it has been shipped WITH NO DELIVERY DATE??
In summary, I requested for it to be cancelled, escalated further to my bank as it was beginning to seem fraudulent to me.
Kiikio need to do better, nothing crumbles a business real quick like unsatisfactory customer service; your customers HAVE TO BE IN THE KNOW, of gettting top notch services till the end of the transaction.
They are quite terrible at that and I will never patronise them anymore
Kiikio 回复2025-01-05
Dear valued customer,
We sincerely apologize for the inconvenience caused by delays in our after-sales service due to the high volume of recent orders. Please feel free to contact us again and let us know your concerns or requests. We will ensure to provide you with a satisfactory resolution. Once again, we deeply regret any impact this may have had on you.
Thank you for your understanding.
Just another Dropshipping company. If only they were honest I wouldn't be so harsh but charging such high prices for such low quality garments is not acceptable
Kiikio 回复2024-12-24
Hello, we have a comprehensive return and exchange policy. It's impossible for a single product to satisfy everyone. If you don't like it, you can apply for a return through our return process. If it's due to a quality issue, we offer free returns or exchanges and are happy to provide other solutions to ensure customer satisfaction.
Regarding the review from the dude that says it’s a drop shipping scam I think this is incorrect. I have looked at aliexpress and I cannot find this same product. Before you leave a comment I believe you have to search for evidence before trying to bring down people’s businesses.
My case:
Let's really make things clear.
You have not been able to notify me of the problems and delays by your own means. If I had not written to this email again and again I would not have had any information.
Since July I bought the sweatshirt they have been constantly pushing back shipping dates for me. At first it was at the end of August, then on September 16, now on September 28.
When we get to September 28, I will write again (because you won't) and you will apologize again because it will be delayed again.
As an absolutely affected customer, I demand that the shipment be fulfilled that day, the free t-shirt as you say you going to include and you going to refund me the $63.66 that the item cost me.
Otherwise, I will report your store as fraud and cause you to have serious legal problems.
You are the most irresponsible business I have ever had to deal with. And I don't accept negotiations.
On September 28th you will send me my sweatshirt, my t-shirt for free (even you are going to allow me to choose the T-Shirt i want because i don't trust you at all) and the $63.66 that the garment cost. Your manufacturing and management problems are not mine. It is your problem as a company. I care about your losses the same as you care about playing this dirty. There is no understanding on my part.
If you pretend to be a legal store in good condition and you don't have items available, you mark them as out of stock and you don't make people buy them to do tricks later as if you had everything. I know how you work. You Asians sometimes think you're very smart but you're just a bunch of liars.
Kiikio 回复2024-09-20
If you can’t wait, just apply for a refund—it’s such a simple matter. But you’ve never requested a refund, and I even promised to give you a T-shirt, which you accepted. Is there really any need to get so upset? We've already produced a large batch, and the factory delay has cost us a lot. Frankly, refunding you wouldn’t cause us more loss than continuing production. It’s because so many customers are still waiting that we’re moving forward. If you choose to wait, I will ship your order and give delayed customers a high-quality T-shirt worth $35.90. If you want a refund, I can process it for you right now.
You're the real thief here. I just realized that, as an apology, I had already sent you a pair of pants worth over $100, but you only paid $49. I'll process your refund right now, and I won't be sending the remaining products anymore.
I just received the gift they included, and I absolutely love it! Despite the long wait, the overall experience was positive. The customer service was professional throughout the process, making the wait worthwhile. I’m excited to see their updated winter collection and will definitely be back for more!
Bought for 210$ of clothes here, regrets every cent spent on it.
I gotta say it is my fault for not checking but yeah its dropshipping. When you google lens it you'll see that some jorts i bought are on another site called Yside ( famous for the fact that it is a dropshipping site ), but also on aliexpress going for litteraly 14,20$ now ( they made it 55$ on their websites :)) ).
Please do all the checking necessary before buying on indies fashion sites, these people are ruining it for us i litteraly spent 210$ that i know i will never see again.
And for the kiikio admins, dont even try to gaslight me saying me i'm wrong like you said to the others who put a 1 star review.
You know you can do better, god is watching, stay safe.
Kiikio 回复2024-09-08
I sincerely apologize for the unpleasant shopping experience. If you believe our product is not satisfactory, you can request a return and refund, and we support that. Also, please don't engage in price comparison. AliExpress offers lower-priced versions of most brands, and if you prefer, you can purchase from there. If you trust the service of other platforms more, you are welcome to buy from them. Please send your order number to our email: [email protected], and I will process the return and refund for you. Thank you for your understanding.
Literally use google lens on any of their products and you'll see its dropshipped garbage. It already seemed fishy that they offered far more different products than established, well known brands, even though they've only existed since 2023 and only have 15k followers on instagram. And the replies of the owner on this site further prove how unserious this shop is. Telling people that they cant judge the quality of the product without buying it is ridiculous if you're selling dropshipped garbage you didnt make yourself and that you yourself probably never even held in your hands.
Kiikio 回复2024-09-07
A person who is conceited, thinks they know a lot, and believes they are always right.
Not sure what happened but I went to order & it took all my voucher off so I almost had to pay in full, the code for 50% off got cancelled & I can’t seem to find the code anymore.
Kiikio 回复2024-08-29
Dear Valued Customer,
For assistance with this issue, please contact our customer service team by sending an email to [email protected].
If you accidentally made a full payment, simply inform our customer service about the issue, and they will help resolve it for you. We apologize for any inconvenience this may have caused and appreciate your understanding.
Best regards
KIIKIO
I was about to buy but then I saw a fake diesel belt on the site being sold for one tenth of a the real belt’s price. The store can not be legit if they are selling other brand’s items example the belt. Not cool
Kiikio 回复2024-08-08
It feels frustrating that those giving negative reviews haven't even purchased the item. It seems like they're just self-righteous😀
Was just about to order and gladly decided to check the store out some more. Funnily I landed on their „Our Sources“ page and read the text about them. Seemed fishy from the start and when I got to the bottom there was a part which, I quote, said:“ At [Your Store Name], we understand the importance of trust and authenticity in the world of online shopping.“ Funny how they talk about trust and authenticity but can’t even make the effort to write their own „About us“. Guess I won’t order since they seem to be liars anyways. Of course that doesn‘t mean that they wouldn’t have shipped if I ordered but I think not ordering was the right choice.
Kiikio 回复2024-08-05
Haha, so sorry about that! It looks like my colleague forgot to update the template because we have three different stores. If you don't mind, you can email us, and we'd be happy to offer you a $50 voucher as an apology for the oversight. Totally up to you whether you use it or not. Thanks for being awesome!
Acting real slick and nice here in their responses. But called me a f4ggot in an instagram comment and directly deleted it lol.
Kiikio 回复2024-07-24
I was about to curse at you. Don't act like a troublemaker. You're just a troublemaker. I can't guarantee that every product will satisfy everyone, but I can assure you that our after-sales service will be top-notch. We remove all unsatisfactory products and compensate customers. If you buy something and it's not good, feel free to comment here, and I'll apologize and resolve it for you. But since you haven't bought anything and just want to talk, you can leave now. Also, please block my Instagram account. Thank you. Because our main business is production, this retail store has almost no profit, so I won't be friendly to everyone, especially not to people like you.
Since I can't respond to your response to my comment.
If the internet would punish spreading misinformation I'd still write the exact same comment.
Literally reverse image searched it. Found it for a lot cheaper on chinese websites.
Dropshit sites ruin the internet. Bet y'all can't design anything yourselves. Scum
Kiikio 回复2024-07-20
You're not happy with your life, always seeking attention. We design many of our products, and their quality surpasses most on the market. Do you know who's making the products sold on those platforms? Many are produced by us. It's hilarious you think you know everything. Got scammed because you went for cheap options and now you come here seeking justice?
I hate dropship sites. They ruined the internet. just Google Lens it.
Buy from aliexpress for halve the price.
Hope yall go broke and end up on the street Kiikio
Kiikio 回复2024-07-18
Acting this way makes you seem very ignorant. If the internet could punish spreading rumors, you wouldn't dare to post comments here. If you have the guts, make a purchase first and then come back. Mindlessly venting your anger is useless. Please stay away.
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