Someone from your call center initiated a call to me telling me that even though the website had indicated that my order would arrive by March 28, that it would not. She then questioned whether I was telling the truth about what the web site had indicated. More important, she spoke to me in a VERY rude and condescending manner. After she continued to lecture and berate me, I cancelled the order. I’ve made several purchases from Luggage Pros, and I thought I’d found a great location to obtain quality luggage at a reasonable price. However, after this experience, I WILL NEVER PURCHASE ANYTHING FROM LUGGAGE PROS EVER AGAIN. Your rude insensitive call center person has cost you my business forever.
Please note that what Luggage Pros says below in their reply is simply an extension of the disingenuous and argumentative conduct of Luggage Pros customer service. The “rep” DID NOT apologise. She argued with me, talked down to me, and was just generally rude. This simply reinforces my decision to never buy anything from these people again. If this is how they treat people just trying to place an order, I can’t imagine what it would be like to try and deal with them on a return.
Their site is easy to navigate, their customer service awesome, and their delivery fast & excellent! Their prices are lower than superstore outlets here in northeast US.
I received an email from their President & CEO as a follow-up on my purchase a few days later after I got my luggage (a regular carry on): and I was like, noo waay, I was wow-ed that he took time to actually email a complete stranger for just buying a small luggage online. That’s so very human, and a mark of a true leader. I wrote back with my only concern: the color of the received luggage is somewhat off the photo/image depicted on their website: I got light blue, but the website shows deep-blue (The color plainly states “blue” but the image/photo on the web is deep-blue, while the actual product that I got is light blue). He was humbly willing to accept the return. But I also like the “blue” they sent, so I kept it.
This is definitely a great and a respectable place to shop: just having an actual person contact you (and via their real specific email (not generalized company email), and even with their specific phone numbers, is a mark a great customer service, and soo genuine. I will shop again.
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