Lumen Inc

Hi Michael, Thank you for the great feedback! We're so glad to hear you had a quick and friendly experience with our support team and that your question was resolved satisfactorily. We really appreciate you taking the time to share this, and we're always here if you need anything else! All the best, The Lumen Team

Hi Chris, Thank you for sharing your experience. We would like to clarify a few points for readers. The Lumen membership is included with the purchase and is disclosed prior to checkout and in our Terms of Use. Memberships begin upon device delivery or 10 days after purchase. We would also like to clarify that downloading the app was not required to contact us or request cancellation. Customers can reach our support team through multiple channels, including the Contact Us page on our website. Regarding your cancellation request, our records show that your chat was opened at 11:03 AM and your membership was successfully canceled by 11:15 AM during the same interaction. We appreciate your feedback regarding subscription visibility and the cancellation experience. We continuously review customer feedback to improve our products and services, and we thank you for taking the time to share your perspective. All the best, The Lumen Team

Hi Michelle, Thank you for your honest feedback! We know it's natural to be skeptical at first, so it means a lot to hear that Lumen has earned your trust. We also appreciate your comments about areas for improvement. Feedback like yours helps us continue to refine the experience and make Lumen even better. Thanks for being part of the community and sharing your experience. All the best, The Lumen Team

Hi Bruce, Thanks for the 5-star review! We’re so happy to hear that you are enjoying your Lumen experience. Keep up the great work :) All the best, The Lumen Team

Hi Sarah, Thank you so much for taking the time to share your feedback. We truly appreciate your kind words about our support team and are so glad to hear that your experience with our representatives and the resolution provided was a 5-star experience. We also appreciate your feedback regarding the response time. We understand how important it is to receive timely support, and we are continuously working on improving our response times and making it easier for customers to get the help they need. Thank you again for your patience and for being part of the Lumen community! All the best, The Lumen Team

Hi there, Thanks for the 5-star review! We’re so happy to hear that you had a good experience with our support team. If you ever need anything else, our team is always here to help. All the best, The Lumen Team

Hi Robin, Thank you for your review! We're glad to hear that Lumen has helped you better understand your metabolism and make informed decisions about your nutrition and daily habits. Our goal is to provide actionable insights that make it easier to work toward your health goals, and we appreciate you taking the time to share your experience. All the best, The Lumen Team

Hi Michele, Thank you for your kind words! We're glad to hear the team was able to get things resolved quickly and get you back to using your Lumen. We know how frustrating technical issues can be, so it's great to hear you felt supported throughout the process. We appreciate you being part of the Lumen community. All the best, The Lumen Team

Hi Greg, Thank you for your review! We're glad to hear that Lumen is helping you better understand your daily nutrition needs and make informed decisions about your carbohydrate, protein, and fat intake. Our goal is to provide personalized insights that make it easier to build sustainable habits and reach your health goals. We appreciate you taking the time to share your experience! All the best, The Lumen Team

Hi Sally, Thanks for the 5-star review! We’re so happy to hear you're enjoying the insights Lumen is providing you! Keep up the great work :) All the best, The Lumen Team

Hi Karen, Thank you for your wonderful review! We're happy to hear that our Customer Support team was able to help you navigate your options and find the best solution for your needs. It's also great to know that you're finding value in the insights Lumen provides for nutrition, sleep, and overall wellness. Our goal is to make metabolic health easy to understand and actionable, and we're glad the experience has been helpful for you. We truly appreciate your support and look forward to being part of your wellness journey! All the best, The Lumen Team

Hi Cheryl, 谢谢你的五星评价！ 很高兴听到你正在享受Lumen为你提供的洞察！继续加油 :) 祝好， Lumen团队

Hi there, Thanks for the 5-star review! We’re so happy to hear that you're enjoying your Lumen journey, and congrats on your incredible progress thus far! Keep up the great work :) All the best, The Lumen Team

Hi Ma, Thank you for sharing your feedback. We're sorry to hear about the delay with your order and understand how frustrating it can be when a shipment is held in customs longer than expected. While customs processing is unfortunately outside of our direct control, we recognize the importance of keeping customers informed and supported throughout the process. We've sent a request for your personal details so we can look into this matter for you. Thank you for your time! All the best, The Lumen Team

Hi Kevin, Thanks for the 5-star review! We’re so happy to hear you're enjoying the insights Lumen is providing you! Keep up the great work :) All the best, The Lumen Team

Hi Janella, 感谢您的五星好评！ 很高兴听到您喜欢Lumen提供的洞察！继续加油 :) 祝好， Lumen团队

Hi Shannon, 感谢您的评价，对于此次体验我们深表歉意。 Lumen设备附带会员选项，在结账时选择。如果您不想继续会员，可以关闭自动续费。即使没有有效会员，您仍应能使用Lumen设备无限次进行呼吸测量。 遗憾的是，我们无法通过TrustPilot提供的信息找到您的联系方式。我们已提交信息请求，期待与您联系。 祝好， Lumen团队

Hi M, 感谢您的五星好评！ 很高兴听到您对客服团队的服务感到满意。如果还有其他需要，我们团队随时为您提供帮助。 祝好， Lumen团队

Hi Timothy, 感谢您的用心评价！很高兴听到Lumen已成为您日常生活中的重要部分，代谢洞察、营养和运动指导的组合正在帮助您朝着目标前进。 您的信心和投入是真正进步的动力，我们很荣幸能成为您旅程的一部分。我们会一路为您加油！ 祝好， Lumen团队

Hi Marco, 非常感谢您的美言以及成为Lumen社区的一员！很高兴听到Lumen在您的减重之旅中发挥了重要作用。恭喜您取得的进展，我们衷心感谢您的推荐和支持。 祝您在健康之旅中继续取得成功！ 祝好， Lumen团队