Gorgeous product, great service!
Gorgeous lamps, good quality 😍 Had some issue with a chaotic delivery damaging the product… the customer service was very understanding and professional regarding my request, I higly recommend them!
关于 Simig lighting
数据更新- 网站
- www.simiglighting.com
- 分类
- 家居与园艺
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 47 条评价
- 差评回复率
- 26%（12/47 条）
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Simig lighting靠谱吗？
Simig lighting（www.simiglighting.com）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 162 条用户评价，属于家居与园艺分类，口碑一般。评价两极分化：71% 给出 4 星及以上，同时 28% 打了 1 星；商家回复了 26% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful designs and solid craftsmanship of the lighting products, as well as fast delivery times. Many people highlight that the customer support team is extremely helpful, friendly, and quick to resolve any delivery issues. However, some customers also noted that certain items looked different from online photos or featured inferior materials. A few reviewers experienced long shipping delays, receiving damaged packages or facing challenges when trying to process returns. Some people reported that communication became difficult and unhelpful when they needed assistance after making their purchase.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Ethical Company
I have read some poor reviews about this company and their customer service. I have to say that we were very happy with our light and the quality was fine. An error was made on the ordering which was partly our fault and they made a generous refund without any fuss and their customer service was excellent. I can only say that our experience was great all round.
I recieved a lamp that was different…
I recieved a lamp that was different from what I expected according the picture on the site. Customer support were great, they understand immediately and suggested few solutions until they made sure we are happy with the results.
All good
All good, great lamp
Simig lamp
It’is 2 months I am using the simig lamp, and it is perfect!! The design very nice, materials looks qualitative. The shipping was very fast a little more than 48 hours to receive it. Very well boxed. I am super happy with it will probably buy more from them.
Bought two great design lamps
Bought two great design lamps. The very nice and warm light and have made my apartment a cozy place.
Great After Sales Service
Overall I have to say that I am very satisfied with Simig‘s service. After I received the lamps in a timely manner I realised that the lamps had little flaws. However, the after Sales Service was highly supportive and very reactive and helped solving the problems in an instant! Highly recommendable and great experience!
Flowerpot pedant lamp
The company send email due the process, which is very much appreciated. Asked them to extend the cord which was no problem, free of charge. Was super happy with the lamp and can strongly recommend this website if you want to buy lamps. 10/10
I ordered a suspension from Simig…
I ordered a suspension from Simig Lighting and I am very happy with it. I received it very quickly and it was sent with great care. I can highly recommend it!
SCAM
order STU01682 They sell fake lamps and go under different names on the web, I bought from berkleylighting studio. I didn't recieve the package and I keeping writing to them, but they refuse to refund me. SCAM Report this to the police!
Simig lighting 回复2023-03-07
Hello， We noticed that you have received the package, the tracking number is 053288197957XX, and the carrier is dpd, isn’t it. Thanks.
I have not bought anything but the…
I have not bought anything but the price of PH lamps are so low compared to standard market rates that it is recommended to check with the distributor Louis Poulsen if these lamps are acquired via them.
Simig lighting 回复2023-03-07
Hello We have received your review, if you have not purchased, please do not make any comments on our products and services, thank you. Have a nice day.
No confirmation of order
Originally posted 12/04/2022: No confirmation of order. No response from company. Website encouraging me to place an order for items in my cart. No items are in my cart as they were ordered already. 690 dollars charged to credit card via PayPal. Home site says I cannot log on because the password is incorrect. No reset email has been forthcoming. Update 12/23/2022: The company known to me as Berkley Lighting Studio but with billing via a company called Simig appears to make reproductions rather than original lighting products for a fraction of the cost of the real thing. So far this has been confusing to me but with two of the three pendants ordered now arrived, I am upgrading my initial rating of 1 star to 4 stars. Maybe that is optimistic, having the third pendant still in transit. The quality of these "reproductions" is amazing. I am blown away by what an awesome job these artisans have done in replicating the original Sky Garden Pendants for about 15% of the cost I would have paid. The fixtures arrived without damage despite the obvious rough handling (torn and dented cardboard with styrofoam flaking out through the box's defects). If the third pendant arrives as well executed as the first two, then this company will have made a convert of me. 3/22/2023: all pendants arrived in great condition a little while back. Huge cost savings and excellent product. Glitchy overseas shipping process but really responsive contact through customer service. Would consider using them again. Bottom line is that you can get a perfect replica of very expensive lighting fixtures for huge savings if you are willing to wait a little.
Simig lighting 回复2022-12-14
Hello We have reset the password for you by email, you can log in with the new account and password to check the status of your order. Thanks and have a nice day. SIMIG customer service team
DO NOT BUY ANYTHING FROM THIS COMPANY
I never received the product that I ordered, and nobody responded my requests. This company is fraud. DO NOT BUY ANYTHING FROM THEM. Edit 14.12.2022: I never received anything from the company unlike what they are stating below. They never responded any of my emails and the addresses on their website are not working. Luckily Pay Pal refunded me the money back.
Simig lighting 回复2022-12-14
Hello If you say we don't reply to emails, then you must be lying, we suggest you check your mailbox or trash, you may treat our emails as advertising emails. SIMIG customer service team
SPARE THE ENERGY AND DON'T ORDER HERE
After one month of waiting for my order I wanted to cancel it and get a money refund: THIS IS PART OF AN ANSWER OF THE SIMIG CUSTOMER SERVICE: "We have a rule that personal reasons malicious rejection, bear 30% of the order amount, up to 100 euros compensation high return for double delivery fee, includes the shipment cost back to original delivery address."
Simig lighting 回复2022-12-14
Hello， What you said is not true, first of all you order on our website you should abide by the shipping and process time of our website. You ordered the light on 10.23, we arranged the shipping within a week and the light arrived on 19th November, the shipping actually took only 2 weeks, we chose a fast shipping for you, and you want to cancel the order due to personal reasons, all of our time is within the scope stipulated by the website, you rejected the package, we not only cost the shipping cost, but now we have to pay the return shipping cost, we think this is unreasonable. We attach proof of shipping, finally we refund to you. https://tracking.dpd.de/status/en_NL/parcel/05328819781080 SIMIG customer service team
This is a scam company selling very…
This is a scam company selling very expensive lamps and pendants. The delivery took more than a month and the quality of the products is poor. My pendant arrived damaged. So far no news from the customer service
Serge mouille lamp
Bought a lamp this august, and it took quite a while to arrive. Therefore I read some reviews online, and was quickly worried it was just a scam. I contacted customer service about the shipping time and they replied within the hour, and were very helpful. I later received my order, exactly as it was described online. Would 100% shop here again (but do expect a wait on delivery)
Do not buy from here
Do not buy from here. Still haven’t received my item 2 months on. They are giving rubbish excuses as the why I haven’t received it. Terrible company
Fake counterfit products from China
Fake counterfit products from China. And they refuse returns. Real scam.
VERY BADLY MADE FAKES
I wanted a specific light made by a French designer. I found a picture on Google which took me to the Simig website where I saw all the designer photos and duly ordered three lights from the collection. I was a bit taken aback when a scruffy box arrived from China some weeks later but not half as appalled by the quality - they were shockingly badly made fakes! They offered a discount which I refused - they're way too bad to keep. Then they said I have to return them at my own expense (GPB85!) and then customs trashed them. So this whole experience has cost over £400 and I have nothing to show for it. DO NOT BUY ANYTHING FROM THIS COMPANY!!!
Please go back and avoid...
Careful! Absolutely unreliable supplier and delivery logistics! I placed an order at the end of November for 3 items and 3 packages with three "tracking numbers." The first arrived after 1 1/2 months without problems. The second came in a totally crushed box, in pieces, and almost all the parts were missing, and one corresponded to nothing, 15 days later at the end of January. I made pictures of the crushed package broken pieces. The customer service offered to send me the lamp, but I noticed in their email that it is not the model originally ordered (not available on the site now), but a much cheaper model. Despite my remarks, I have answers, but they do not answer my question. The third package is "officially" at customs, and the supplier tells me that I have to take it out of customs in Roissy. This is inconsistent since this problem did not occur for the first two. After calling the transportation company in France, Chronopost, the package is not found, and I have to turn to the supplier, who will be reimbursed. Now it is New Year in China, and the answer is that everything is closed for 15 days! I asked for a refund. I will make an update if I am refunded.
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