Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful designs and solid craftsmanship of the lighting products, as well as fast delivery times. Many people highlight that the customer support team is extremely helpful, friendly, and quick to resolve any delivery issues.
However, some customers also noted that certain items looked different from online photos or featured inferior materials. A few reviewers experienced long shipping delays, receiving damaged packages or facing challenges when trying to process returns. Some people reported that communication became difficult and unhelpful when they needed assistance after making their purchase.
This is the same shop as 'homelights'. I have got a really bad experience with bying a fake table lamp from Kartell. The customer support service is really bad, and by bad I mean rude and very unprofessional.
The phone number of the customer support is +86 136 7560 4758 > the same for both shops.
This is a scam site.
Appears to be selling high end European lights, with prices charged in Euros. Plastic imitation arrived from China two weeks later.
Company then refused to provide details for a refund, offering "discount" instead and sent some very aggressive emails when this was challenged.
Agreed to refund after Paypal claim made, but provided return address in Chinese characters only and return shipping estimate was more than the light cost.
Paypal closed the case in my favour, refunded me and said that the are getting multiple chargeback requests. Avoid.