The Knot

Hello, Thank you for sharing your experience. I'm glad the team could help bring everything together and make sure your postcards were just right. I also appreciate your thoughtful feedback, and I'll be sure to share your comments regarding address printing options with the team. Sarah @ The Knot Customer Support

Hello, I'm sorry you weren't able to contribute to the cash fund from the UK. I understand how disappointing that must have been, particularly when trying to celebrate such an important occasion. Your feedback regarding international payment options has been shared with the team for review. Sarah @ The Knot Customer Support

Hello, Thank you for sharing such thoughtful feedback. It’s lovely to hear The Knot helped bring so many parts of your wedding planning together and contributed to such a memorable celebration. I also appreciate your comments regarding guest communications and photo sharing. Feedback like this helps us identify opportunities to make the experience even smoother for future couples. Sarah @ The Knot Customer Support

Hello, I'm sorry part of your order was missing when it arrived. I'm glad the team was able to quickly resolve the issue and get the remaining items on their way. Thank you for your kind words about the service you received. Sarah @ The Knot Customer Support

Hello, I'm sorry for the frustration this caused. I understand how disappointing it must have been to encounter difficulties checking out and feel that your concerns weren't being fully addressed. I'm pleased to see that the order has now been successfully placed, though your feedback regarding the initial support experience and communication has been shared with the team for review. Sarah @ The Knot Customer Support

Hello, Thank you for sharing your experience. I'm sorry parts of the process were more difficult than expected, particularly around making a cash gift and finding the right way to contact us. I'm glad the team was able to assist once you reached out, and your feedback has been shared with the team for review. Sarah @ The Knot Customer Support

Thank you for sharing your experience. I’m delighted everything came together smoothly and that the team could provide timely support along the way. Sarah @ The Knot Customer Support

Hello, I’m sorry the timing of the response did not meet your needs, especially given the urgency of updating a shipment before delivery. I can understand how frustrating it was not having a self-service option available when the recipient's plans changed. Your feedback regarding response times and shipment management options has been shared with the team for review. Sarah @ The Knot Customer Support

Hello, Thank you for your review. I’m glad the team was able to provide timely support when you needed it. Sarah @ The Knot Customer Support

Hello, Thank you for sharing your experience. I'm glad the team could provide helpful design support and make the process feel smooth from start to finish. Sarah @ The Knot Customer Support

Hello, I'm sorry the experience did not meet your expectations. I understand how frustrating it can be when delivery timelines are unclear and communication leaves you uncertain about what to expect. Production timing can occasionally shift when changes are made to an order, but we recognize the importance of providing clear updates along the way. Your feedback has been shared with the team for review. Sarah @ The Knot Customer Support

Hello, I’m so glad the team could quickly help with your RSVP card and provide the support you needed. Thank you for your kind words. Sarah @ The Knot Customer Support

Hello, Thank you for sharing your experience. Knowing we helped make the planning process a little easier is exactly what we hope for. We're so glad to have been part of your wedding journey and wish you both all the best as you begin this next chapter together. Sarah @ The Knot Customer Support

Thank you for sharing your experience. We're delighted to hear that you found the entire process seamless, from exploring the website and designing your products to working with our customer service team. We appreciate your feedback and are grateful to have been part of your wedding journey. Sarah @ The Knot Customer Support

Hello, I'm sorry the item became unavailable and that you weren't notified in time to choose an alternative before the shower. While I'm glad a refund was provided, I understand that didn't help with the timing of the occasion itself. Your feedback regarding out-of-stock notifications and communication has been shared with the team for review. Sarah @ The Knot Customer Support

Hello, I'm glad the team was able to quickly resolve the issue and provide the support you needed. Thank you for taking the time to leave a review. Sarah @ The Knot Customer Support

Thank you for your review. I'm glad the team was able to help and get everything resolved for you. Sarah @ The Knot Customer Support

I’m sorry the process became frustrating when trying to locate or edit your sample order. I can understand how disappointing that felt, especially after finding a design you really loved. Your feedback around the online support and editing experience has been shared with the team for review. Sarah @ The Knot Customer Support

Hello, thank you for taking the time to share this. Knowing we've helped make such an important chapter a little easier means a great deal to us. We're delighted to have been part of your wedding journey and wish you all the very best for the celebrations ahead. Sarah @ The Knot Customer Support

I’m sorry the process did not work as you expected. I can understand how frustrating it would be to invest time in a design and then discover it couldn't move forward in the way you anticipated. Your feedback regarding the design-to-proof workflow and overall experience has been shared with the team for review. Sarah @ The Knot Customer Support