The Knot

Hello, I’m so glad the team could help so quickly, especially over a holiday weekend. It’s wonderful to hear the invitation support made the process easier for you. Sarah @ The Knot Customer Support

Hello, I’m glad the team was able to support you quickly and help resolve your request smoothly. Thanks for taking the time to share your experience. Sarah @ The Knot Customer Support

Thank you so much for the thoughtful review. We’re honored to have played a small part in bringing your wedding vision together. Sarah @ The Knot Customer Support

Hello, I’m not completely sure this review relates to us here at The Knot, though I’m sorry to hear a package arrived damaged and wet. Hopefully, the RSVP designs currently in progress will be a much smoother experience for you moving forward. Sarah @ The Knot Customer Support

Hello, I’m sorry the experience felt unclear and frustrating. Not knowing what happened with your order or whether the gift was received is understandably disappointing. While the item ultimately became unavailable and store credit was issued to the couple, your feedback around communication and order updates has been shared with the team for review. Sarah @ The Knot Customer Support

Hello, I’m sorry the support experience became so frustrating, especially when you were already trying to resolve an issue. Being stuck in a loop without getting clear help is understandably disappointing. Your feedback regarding the chat experience and escalation process has been shared with the team for review. I'm confident that the email support team is able to properly assist you from here. Sarah @ The Knot Customer Support

HI, I’m so glad the team was there whenever you needed support and that the website felt simple for both you and your guests to use throughout the process. Sarah @ The Knot Customer Support

Hello, I’m sorry the envelope addressing process became so frustrating, especially when the names were not formatting correctly despite your efforts to fix them with support. I completely understand why you chose to move forward with blank envelopes to avoid further delays. Your feedback on guest addressing and troubleshooting support has been shared with the team for review. Sarah @ The Knot Customer Support

Hello, I’m really glad the guest list and RSVP tools helped make such a busy time feel more manageable for you. Being able to easily track responses and events can remove a lot of stress during wedding planning. We’re so happy to have been part of the planning experience for your big day Sarah @ The Knot Customer Support

Hello, I’m sorry the experience felt more stressful than supportive during such an important time. Delayed replies, unclear pricing, and difficulty identifying the right vendors can quickly make planning feel overwhelming. Your feedback around vendor responsiveness, pricing transparency, and marketplace expectations has been shared with the appropriate teams for review. Sarah @ The Knot Customer Support

I’m happy the team could help with your invitations and that everything turned out just as you hoped. Sarah @ The Knot Customer Support

It’s great to hear your invitations arrived quickly and that you were happy with the quality as well. Sarah @ The Knot Customer Support

您好，很遗憾听到平台已不再适合您的业务需求。感谢您就广告成本、竞争可见度和线索质量提供的反馈，我们已将您的意见转达相关部门审核。 Sarah @ The Knot Customer Support

您好，很抱歉因地址信息缺失导致配送过程给您带来不便。我们理解您意外收到包裹后还需自行处理退货流程有多麻烦。 感谢您对注册和配送体验的反馈，很高兴团队至少能通过预付FedEx标签帮您简化退货流程。 Sarah @ The Knot Customer Support

感谢您的认可。很高兴听到编辑工具和客服体验都让您满意。 Sarah @ The Knot Customer Support

您好，发现这个问题一定很让人失望，所以很高兴团队能及时介入并为您妥善解决。 Sarah @ The Knot Customer Support

您好，感谢您分享这些反馈。我们理解您在下单后不久就急着修改收货地址，结果却导致订单被取消，这一定很让人沮丧。 您关于购后沟通和订单修改灵活性的意见已转达团队审核。 Sarah @ The Knot Customer Support

很高兴设计团队能把您的想法呈现出来。同时，我也能理解为什么等待时间感觉比预期更长，尤其是跨周末的时候。 您关于周转时间的反馈已内部传达，我们仍在持续回顾整体体验。 Sarah @ The Knot Customer Support

您好，很高兴注册体验对您来说简单易懂，团队也能快速解答您的配送问题。 Sarah @ The Knot Customer Support

很高兴直接联系到人工客服对您更有帮助。确实有些情况，有人工支持就是不一样。 Sarah @ The Knot Customer Support