The Knot

Hi, we’re sorry for the confusion and inconvenience caused by the postage due on your sample delivery. While the samples themselves were complimentary, we understand how frustrating it was to encounter an unexpected charge upon arrival. We’re glad the team was able to provide a goodwill credit toward a future paper purchase, and we appreciate you bringing this experience to our attention. Sarah @ The Knot Customer Support

HI, glad the platform worked well overall for your wedding planning, and thanks as well for pointing out the limitations around guest messaging. Wanting more flexibility and personalization in those updates is completely understandable. Your comments around guest communication options have been passed back to the team for review. Sarah @ The Knot Customer Support

Hi, we’re sorry to hear you have not yet received a response regarding the issues you reported. We understand how frustrating it can be when you’re waiting for follow-up and support. A member of the team will be in touch to assist further. Sarah @ The Knot Customer Support

嗨，很高兴听到一切进展顺利，设计团队也让修改过程变得轻松愉快。期待继续陪伴您完成婚礼请柬的后续旅程。 Sarah @ The Knot Customer Support

太开心请柬效果这么好，重印流程也帮您处理得顺顺利利。很高兴听到团队帮您减轻了那些临期修改的压力。 Sarah @ The Knot Customer Support

很高兴听到网站帮您把信息、出行详情和注册信息都集中在一处，方便宾客查看。感谢您抽出时间分享您的体验。 Sarah @ The Knot Customer Support

很高兴Maddie帮您扭转了这次体验，提供了您需要的支持。您关于难以联系到客服的反馈也已分享给团队审阅。 Sarah @ The Knot Customer Support

很遗憾听到婚礼取消了。我想那段时间对您来说一定很难熬，但至少退货流程还算简单。 Sarah @ The Knot Customer Support

很高兴听到团队能够快速采纳您的反馈并在整个过程中为您提供支持。 Sarah @ The Knot Customer Support

很高兴整个过程对您来说简单高效。感谢您抽出时间留下评价。 Sarah @ The Knot Customer Support

嗨，很抱歉这次体验没有达到您的预期。我们理解在预计配送时间已过之后还要追着查物流信息有多让人沮丧。 我们也感谢您对礼物送达时的包装和呈现方式提出的反馈。您关于发货沟通和礼物包装期望的意见已分享给团队审阅。 Sarah @ The Knot Customer Support

您好，很抱歉这次体验让您感到沮丧。我们理解您不确定订单是否成功提交时的困惑。 同时感谢您就客服体验和沟通过程提供的反馈。 Sarah @ The Knot Customer Support

您好，很抱歉因商品库存和退款请求的沟通不畅给您带来困扰。我们理解这一定很让人失望，尤其是在您已安排替代礼物的情况下。 您关于订单沟通和解决流程的反馈已转达团队审核。 Sarah @ The Knot Customer Support

很抱歉得知沟通不畅的问题。您关于响应体验的反馈已内部传达供审核。 Sarah @ The Knot Customer Support

您好，很高兴您能在网站上找到注册信息并轻松为新人挑选礼物。我们也感谢您的理解，关于重复商品的问题，很高兴团队能为您提供指导。 感谢您与我们一起庆祝这个特别的时刻。 Sarah @ The Knot Customer Support

您好，感谢您分享您的经历。很高兴听到一切完好无损且在预期时间内送达。我们非常感谢您的支持！ Sarah @ The Knot Customer Support

您好，很高兴团队迅速发现问题并立即处理了调整和退款。感谢您与我们分享您的经历。 Sarah @ The Knot Customer Support

您好，Rachel 在紧张的时刻显然帮了大忙，我很高兴她能在整个过程中如此贴心地支持您。我一定会将您的美言转达给她和整个团队。 Sarah @ The Knot Customer Support

感谢您的评价。很高兴您的体验顺畅且直观。 Sarah @ The Knot Customer Support

很高兴团队能快速帮您更正礼品留言，并为您处理好一切。 Sarah @ The Knot Customer Support