Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Written by the business, not verified by us.The Knot (www.theknot.com) has a 3.6 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews. Last updated 2026-08-30.
I purchased an Amazon gift card for my niece through The Knot. I never received notification from The Knot and neither did she. 7 weeks later I mentioned my gift to her. She knew nothing about it or other Amazon gift cards. She contacted The Knot to have the funds transferred to her. How many young couples is this happening to?
PATHETIC company, nobody is bothered to help or contact when needed. My sister gifted me a kurta from well known brand and it wasn't even original and completely tore in a day. However, when I wanted to return nobody was willing to answer the call or even call back. It was a horrible experience and waste of my money. Zilo is so much better than this!
I know people who have had no issues with the website. However, I’m not one of them. I started with hope and optimism, assisting my daughter with her wedding plans. We tried to hook up a bank account, for monetary gifts and what followed was enough to make a person reconsider eloping. One number was wrong and they couldn’t fix it. Customer service is a joke- a week of back and forth with one agent and then being referred to an “executive” person who also could do nothing. I finally gave up, had to send out 300 guests a new QR code and will now make sure no one I care about uses this site. There are so many better ways to do what they do without the headache. An entry mistake shouldn’t be this much trouble.
The website is easy to navigate and knowing the attendees and their dinner order and song requests was helpful.
Definitely would not recommend. At all. Created my registry for my bridal shower via The Knot. The website has glitched every single day stating ALL of my items are out of stock when they are not. Customer service stated they were aware of the issue and 'has no timeline' of when the issue will be resolved. It's about a month later and I am still having the same problem, when my bridal shower is only a couple of weeks away. Guests are assuming that everything is out of stock and therefore are not buying items from the registry. Very disappointed will never be using The Knot again.
Hello, I'm sorry your registry experience added stress during such an important time. I understand how frustrating it must have been for you and your guests to see items incorrectly marked as out of stock, especially with your bridal shower approaching. Your feedback regarding registry inventory accuracy, system reliability, and communication around known issues has been shared with the team for review. We appreciate you taking the time to let us know where we need to do better. Sarah @ The Knot Customer Support
Very bad customer service, 0/10, not recommend. Rude and have no idea what they’re talking about
Hello, I'm sorry your experience with our support team didn't meet your expectations. We always want every interaction to be helpful, respectful, and leave customers feeling confident they've received the right assistance. Your feedback regarding the quality of support and your customer service experience has been shared with the team for review. Sarah @ The Knot Customer Support
You took my order never got confirmation for 2 items being shipped. Took over 3 weeks to get one item and another week to get another. No human service all AI. The 2 nd item box was damaged and a hole in the front and the handle is broken. 3 days and still no response. You should be ashamed to work at a place like this. Let me guess under staffed and under paid. Aren’t we all. I have worked in customer service for 27 years. I have always followed thru! Crap company!
Hello, I'm sorry this was your experience. I understand how frustrating it must have been to deal with delayed shipments, limited communication, and then receive a damaged item while waiting for further assistance. Your feedback regarding shipping updates, response times, AI support, and the condition of your order has been shared with the team for review. Sarah @ The Knot Customer Support
very easy to use.with the checkout process I unfortunately let auto fill in the shipping address and gift came to me instead of the address for the couple. not terrible but not able to be changed, and had to re ship. my mistake --but would be helpful to ask "ship to couple" on the order and auto fill from there.
Hi, We’re glad you found the process easy to use. Your suggestion for a clearer “Ship to the couple” option at checkout is excellent, and we’ll share it with our product team. We’re sorry you had the added hassle and expense of reshipping the gift. Kind regards, Sarah @ The Knot Customer Support
Had the absolute worst experience with this website because of the registry tab - the website recommends a certain amount of items depending on guest count but then does not have the bandwidth to have that many items on the page - leading to slow loading times and crashing. Would go with Zola if I was getting married again!
Hello, I'm sorry the registry experience didn't meet your expectations. I understand how frustrating it is when performance issues make it difficult to manage a registry, particularly after following the recommendations provided. Your feedback regarding registry performance, page loading, and stability has been shared with the team for review as we continue working to improve the experience. Sarah @ The Knot Customer Support
If I give this vendor 0 stars for invitations I would. My fiancée and I worked on these invites for over an hour, carefully checking for errors and even took pictures of our proofs. Then when we got our invites they were wrong - not even close to what we submitted. While they offered to re-print at no cost, I still have no invites. They are now going to arrive late to my guests all because this vendor couldn't do what we needed. Then when I worked with customer service, they were very nice but never apologized. It also took me over an hour on the chat to get a human.
Hello, I'm sorry your invitations didn't arrive as approved, especially after the time and care you put into reviewing the proofs. I understand how disappointing it is to face delays when your invitations are such an important part of your wedding planning. I'm glad our team was able to arrange a complimentary reprint, but I appreciate that this doesn't make up for the inconvenience or the time you spent trying to reach support. Your feedback regarding print accuracy, AI-to-agent handoffs, and the overall support experience has been shared with the team for review. Sarah @ The Knot Customer Support
So easy to do everything and track everything!
Hello, Thank you for your wonderful review! We're so glad to have been part of your wedding journey and to hear that everything felt easy to use and helped you stay on top of your planning. Sarah @ The Knot Customer Support
Very good website with all you need for planning. Love all the tools and how we can keep the same design on everything. It was a great help!
Hello, Thank you for your kind review! We're so glad to have been part of your wedding journey and that our planning tools helped make the process easier. It's wonderful to hear you enjoyed being able to carry the same design throughout your wedding details. Sarah @ The Knot Customer Support
Great wedding service! Will refer to my friends
Hello, Thank you for your kind review. We're so glad to have been part of your wedding journey, and it means a great deal to know you'd recommend us to others. Sarah @ The Knot Customer Support
A nightmare of a site. Caused all sorts of unnecessary friction with RSVPs, registry, and other connections. Do not use this site. Build your own, or find one with higher ratings. Unfortunately, the wedding industry is replete with products and services that lack accountability because people only ever use their service once. In hindsight, I would have built my own little site with Lovable and fully customized it for a fraction of the price. Absolutely awful. Glad I will never need it again.
Hello, I'm sorry your experience was so disappointing. I understand how frustrating it is when challenges across your website, RSVPs, and registry add stress during such an important time. Your feedback regarding the website experience, RSVP functionality, and registry workflows has been shared with the team for review as we continue to improve these areas. Sarah @ The Knot Customer Support
I didn't like that I couldn't send customized messages to my invite list. I have also had multiple struggles with registry items purchased, and getting assistance for missing items.
Hello, I'm sorry the experience didn't meet your expectations. I understand how disappointing it is when communication tools don't offer the flexibility you need, and when registry purchases require additional follow-up to resolve missing items. Your feedback regarding guest messaging, registry fulfillment, and support has been shared with the team for review. Sarah @ The Knot Customer Support
While the Customer Service was fantastic (two of our registry items came in damaged and Meuy helped us get that resolved in no time!), I'm not the biggest fan of their wedding website creation tool. I had issues with adding in all of my guests to begin with and then, for whatever reason, their website decided to hand out plus one's like crazy! I had one family who had 30 plus ones attached to their group- yes 30! I didn't even give them a plus one in the first place. Thankfully, it didn't affect our guest count too much! My next issue was with their registry. While they do have a wide selection available, you have to actually click in to the item to make sure that it's actually available and not out of stock. We had to remove/replace multiple items that we had fallen in love with because of this. They do include an up-charge on the items you add from their item list as well! Also, if another company isn't a partner of theirs (walmart, for example), the registry you create on their website isn't shown. You have to click on the link to that registry at the very bottom of your registry item page. Other than those main concerns, I did like all of the website layout options they had available, the multiple vendors that they had reviews for, and all of the different insights they provided as well as blogs!
Hello, Thank you for taking the time to share such detailed feedback. I'm glad Meuy was able to quickly help resolve the issue with your damaged registry items and provide the support you needed. I also appreciate your comments regarding guest management, registry availability, and third-party registry integrations. Feedback like this helps us identify areas where the planning experience can be made more seamless for future couples. Sarah @ The Knot Customer Support
The Free website is good - we used a few of the vendors on the site and one of which MariaNoel over charged and underdelivered on the bride and her group's hair and makeup. Unfortunately the Knot doe NOT allow us to forewarn other brides of the horrible experience we had. They feel that our claim is not valid so they will not post our review. My daughter-in-law did her OWN HAIR!!!!The Bride was in tears because the owner of the company said she was coming to the brides hair personally - she didn't think the girl she assigned could handle it. Then she never showed up - the bride was doing her own hair at 2:30 when she was supposed to be at the venue at 3:00! Why can't my claims be valid? Because they are protecting the companies that pay them for advertising - BEWARE
Hello, I'm sorry to hear about the experience surrounding your daughter-in-law's wedding day. It sounds like an incredibly stressful situation at a time that should have been focused on celebration. I appreciate you sharing your concerns regarding both the vendor experience and the review process. Your feedback has been shared with the appropriate teams for review. Sarah @ The Knot Customer Support
I ordered 4 items over a month before my wedding, they all shipped separately and the last item arrived over a month later, one day before heading out of town for my wedding. I had 2 items that required correspondanting with The Knot: place cards, which I filled out a spreadsheet for and sent back, and table number signs that I wanted to add different pictures to the back of each one. I was told that someone would reach out for the table number signs within a few days, but 2 weeks later I had heard nothing and had to reach out to them. It wasn’t until this time that I received the proofs of my items either. Once I was done communicating with the designers, the two items that required design notes arrived quickly but the other 2 items both arrived separately and within a week of my wedding. These 2 items could have been printed and shipped earlier than the ones that required design notes, but instead this whole process added a lot of stress to my wedding week wondering if these things were going to arrive in time. Other than that, the designers were helpful and the items all turned out lovely. It just seems like The Knot may need to get more organized behind the scenes to guarantee that items will arrive in time for a wedding, especially when the order was placed with what should have been plenty of time in advance.
Hello, I'm sorry the ordering process created added stress so close to your wedding. I can understand how frustrating it was to experience delays, wait longer than expected for design follow-up, and have items arriving so close to your departure date. I'm glad the final products met your expectations, and your feedback regarding communication, production timelines, and order coordination has been shared with the team for review. Sarah @ The Knot Customer Support
In general, I have had nothing but great things to say about The Knot, which has enabled me to do my vendor planning, create a wedding website, and track my guest list in one place. The customer service reps are helpful and courteous, and placing orders for invitations and save the dates was a breeze. That being said, there is one downside to mention, namely that the site does sometimes get slow and glitchy. I’ve run into problems while editing my guest list, with changes not reflecting immediately until refreshing the page. Overall though, this doesn’t detract too much from using such a fantastic tool for planning my wedding.
Hello, Thank you for sharing such balanced feedback. I'm delighted to hear The Knot has helped bring so many parts of your planning together in one place. I also appreciate your comments regarding site performance and guest list updates. Feedback like this helps us continue improving the experience for future couples. Sarah @ The Knot Customer Support
The gift I purchased went to the bride and groom's address instead of mine even though I specifically chose my address. I followed up immediately with two emails requesting delivery to my address. My AI answer stated that it was corrected. It was not. I never received a tracking number but I'm hoping that it went to the bride and groom.
Hello, I'm sorry for the confusion surrounding your gift delivery. I can understand how frustrating it was to request a change, receive confirmation that it had been addressed, and then remain uncertain about where the gift was ultimately sent. Your feedback regarding delivery updates, tracking visibility, and the support experience has been shared with the team for review. Sarah @ The Knot Customer Support
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