Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Written by the business, not verified by us.
Is The Knot legit?
The Knot (www.theknot.com) has a 3.6 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews. Last updated 2026-08-30.
I appreciate the help making the postcards perfect! It would be nice if they had a way to print addresses but I want low paper impact more than that convenience, the person helping me was upfront and very helpful/friendly
Reply from The Knot2026-06-02
Hello,
Thank you for sharing your experience. I'm glad the team could help bring everything together and make sure your postcards were just right.
I also appreciate your thoughtful feedback, and I'll be sure to share your comments regarding address printing options with the team.
Sarah @ The Knot Customer Support
Hello,
I'm sorry you weren't able to contribute to the cash fund from the UK. I understand how disappointing that must have been, particularly when trying to celebrate such an important occasion.
Your feedback regarding international payment options has been shared with the team for review.
Sarah @ The Knot Customer Support
The Knot provided a framework to organize my wedding. The design choices were beautiful and I found one that fit my color palette and style. I could create a wonderful and informative website and easily create a guest list.
While I communicated to my guests at strategic points during the lead up to the wedding weekend, editing The Knot template emails was clunky or unavailable. Also, a "work around" was needed for uploading photos taken by guests and our professional photographer.
All in all, The Knot helped make our wedding "one of the most beautiful and relaxing wedding weekends ever," say our guests!
Reply from The Knot2026-06-02
Hello,
Thank you for sharing such thoughtful feedback. It’s lovely to hear The Knot helped bring so many parts of your wedding planning together and contributed to such a memorable celebration.
I also appreciate your comments regarding guest communications and photo sharing. Feedback like this helps us identify opportunities to make the experience even smoother for future couples.
Sarah @ The Knot Customer Support
When only part of my order arrived, I called and received excellent service. The rest of the order was shipped immediately. I was very impressed with the customer service.
Reply from The Knot2026-06-02
Hello,
I'm sorry part of your order was missing when it arrived. I'm glad the team was able to quickly resolve the issue and get the remaining items on their way.
Thank you for your kind words about the service you received.
Sarah @ The Knot Customer Support
M
Morgan & Brian O'Donnell · 1 review · Verified · Experienced 2026-05-26 ·
★★★★★
Absolutely disappointing and still not…
Absolutely disappointing and still not resolved. I got a generic email telling me trouble shooting steps I already did and confirmed I did in my initial email. I still haven’t been able to check out and have gotten no human assistance. I’m very upset with how all of this is being handled and am considering other alternatives.
Reply from The Knot2026-06-02
Hello,
I'm sorry for the frustration this caused. I understand how disappointing it must have been to encounter difficulties checking out and feel that your concerns weren't being fully addressed.
I'm pleased to see that the order has now been successfully placed, though your feedback regarding the initial support experience and communication has been shared with the team for review.
Sarah @ The Knot Customer Support
B
Bob A · 1 review · Verified · Experienced 2026-05-24 ·
★★★★★
It was good,but
It was good. But gifting cash by credit card was difficult, as was finding your phone number. Once found you responded promptly.
Reply from The Knot2026-06-02
Hello,
Thank you for sharing your experience. I'm sorry parts of the process were more difficult than expected, particularly around making a cash gift and finding the right way to contact us.
I'm glad the team was able to assist once you reached out, and your feedback has been shared with the team for review.
Sarah @ The Knot Customer Support
Quick and easy customer service! fabulous results, and quick shipping.
Reply from The Knot2026-05-30
Thank you for sharing your experience. I’m delighted everything came together smoothly and that the team could provide timely support along the way.
Sarah @ The Knot Customer Support
Took 4 days to reply to my email to delay shipment. No cancellation option on website. Needed to delay shipment as person receiving the shipment was out of town.
Reply from The Knot2026-05-29
Hello,
I’m sorry the timing of the response did not meet your needs, especially given the urgency of updating a shipment before delivery. I can understand how frustrating it was not having a self-service option available when the recipient's plans changed.
Your feedback regarding response times and shipment management options has been shared with the team for review.
Sarah @ The Knot Customer Support
Hello,
Thank you for sharing your experience. I'm glad the team could provide helpful design support and make the process feel smooth from start to finish.
Sarah @ The Knot Customer Support
Horrible communication and unclear timelines of delivery
Reply from The Knot2026-05-30
Hello,
I'm sorry the experience did not meet your expectations. I understand how frustrating it can be when delivery timelines are unclear and communication leaves you uncertain about what to expect.
Production timing can occasionally shift when changes are made to an order, but we recognize the importance of providing clear updates along the way. Your feedback has been shared with the team for review.
Sarah @ The Knot Customer Support
I had a concern with my RSVP card and received timely support! Everyone was so kind to work with. Thank you!
Reply from The Knot2026-05-29
Hello,
I’m so glad the team could quickly help with your RSVP card and provide the support you needed. Thank you for your kind words.
Sarah @ The Knot Customer Support
It made my life so much easier! I planned my own wedding on a budget (4500 for a wedding of 62 people) and I would have never been able to do it without the organizational tools from The Knot! It also made y registry so easy and same with RSVP! I was able to update my wedding details live, and everyone was able to stay up to date on the schedule
Reply from The Knot2026-05-30
Hello,
Thank you for sharing your experience. Knowing we helped make the planning process a little easier is exactly what we hope for.
We're so glad to have been part of your wedding journey and wish you both all the best as you begin this next chapter together.
Sarah @ The Knot Customer Support
Everything was efficient from website access and browsing capabilities to design functionality and customer service was professional and easy to communicate with.
Reply from The Knot2026-05-29
Thank you for sharing your experience. We're delighted to hear that you found the entire process seamless, from exploring the website and designing your products to working with our customer service team. We appreciate your feedback and are grateful to have been part of your wedding journey.
Sarah @ The Knot Customer Support
A
Ann · 4 reviews · Verified · Experienced 2026-05-25 ·
★★★★★
I ordered 4 items
I ordered 4 items, 2 for the wedding gift and 2 for the shower gift. You were out of stock for one of the shower gifts. But I didn't get any communication about that so I could have ordered something else to bring to the shower. I did receive a refund though.
Reply from The Knot2026-05-30
Hello,
I'm sorry the item became unavailable and that you weren't notified in time to choose an alternative before the shower. While I'm glad a refund was provided, I understand that didn't help with the timing of the occasion itself.
Your feedback regarding out-of-stock notifications and communication has been shared with the team for review.
Sarah @ The Knot Customer Support
Hello,
I'm glad the team was able to quickly resolve the issue and provide the support you needed. Thank you for taking the time to leave a review.
Sarah @ The Knot Customer Support
Thank you for your review. I'm glad the team was able to help and get everything resolved for you.
Sarah @ The Knot Customer Support
L
Lee · 1 review · Verified · Experienced 2026-05-27 ·
★★★★★
Can’t find my sample order
Can’t find my sample order.
The on line help tries but really doesn’t help me find or edit. Disappointing. Thought the Knot offered more personalised services from when I ordered the sample. We really liked the sample design.
Reply from The Knot2026-05-28
I’m sorry the process became frustrating when trying to locate or edit your sample order. I can understand how disappointing that felt, especially after finding a design you really loved.
Your feedback around the online support and editing experience has been shared with the team for review.
Sarah @ The Knot Customer Support
I love all the helpful tips and how easy it is to design your own website! Its been so helpful knowing that a lot of my friends who cant make it to my wedding will still be able to enjoy pics, livestream and more all because of this website!
Most of all I love that its free!
Wedding planning can be so expensive and I am so thankful for the knot for creating something like this and not demanding subscriptions or anything. Its amazing!
Reply from The Knot2026-05-29
Hello, thank you for taking the time to share this. Knowing we've helped make such an important chapter a little easier means a great deal to us.
We're delighted to have been part of your wedding journey and wish you all the very best for the celebrations ahead.
Sarah @ The Knot Customer Support
N
No · 1 review · Verified · Experienced 2026-05-27 ·
★★★★★
My opinion - bait and switch
You can't move your design from order to proof.
Reply from The Knot2026-05-29
I’m sorry the process did not work as you expected. I can understand how frustrating it would be to invest time in a design and then discover it couldn't move forward in the way you anticipated.
Your feedback regarding the design-to-proof workflow and overall experience has been shared with the team for review.
Sarah @ The Knot Customer Support
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