Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Written by the business, not verified by us.The Knot (www.theknot.com) has a 3.6 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews. Last updated 2026-08-30.
They were amazing with invitation help! Replied almost instantly on a holiday weekend!
Hello, I’m so glad the team could help so quickly, especially over a holiday weekend. It’s wonderful to hear the invitation support made the process easier for you. Sarah @ The Knot Customer Support
They were able to meet my needs in a fairly quick manner and were very helpful.
Hello, I’m glad the team was able to support you quickly and help resolve your request smoothly. Thanks for taking the time to share your experience. Sarah @ The Knot Customer Support
The Knot is beautifully designed, helpful and is a genius idea, bringing all of your dreams to fruition. Thank you
Thank you so much for the thoughtful review. We’re honored to have played a small part in bringing your wedding vision together. Sarah @ The Knot Customer Support
We have recieved the package wet and damaged
Hello, I’m not completely sure this review relates to us here at The Knot, though I’m sorry to hear a package arrived damaged and wet. Hopefully, the RSVP designs currently in progress will be a much smoother experience for you moving forward. Sarah @ The Knot Customer Support
Lack of communication. Gift never sent. Never notified. Do not know if gift card sent.
Hello, I’m sorry the experience felt unclear and frustrating. Not knowing what happened with your order or whether the gift was received is understandably disappointing. While the item ultimately became unavailable and store credit was issued to the couple, your feedback around communication and order updates has been shared with the team for review. Sarah @ The Knot Customer Support
Chat could not understand the problem and when I was finally connected to the support team and answered their questions, the only reply I got was “I didn’t quite catch that. Please rephrase your question. “ I’m trying to resolve the problem by emailing The Knot. I did finally get help after emailing The Knot and the problem has been correctly.
Hello, I’m sorry the support experience became so frustrating, especially when you were already trying to resolve an issue. Being stuck in a loop without getting clear help is understandably disappointing. Your feedback regarding the chat experience and escalation process has been shared with the team for review. I'm confident that the email support team is able to properly assist you from here. Sarah @ The Knot Customer Support
Customer service was amazing anytime I needed help they always reached out right away! It was user friendly and easy to create my website and easy for my guests to navigate.
HI, I’m so glad the team was there whenever you needed support and that the website felt simple for both you and your guests to use throughout the process. Sarah @ The Knot Customer Support
For some reason when it came to adding guest name and address it was giving me a hard time . When it was just one name it would appear twice on the envelopes and when I had 2 different names one name would show twice on the envelopes. I emailed and even did the online chat with someone and they would just tell me the obvious but even after mentioning that I was doing it nothing happened. I had to order my guest envelopes blank because I need to start sending them out already and now I have to figure out a way to address them nicely. Besides that everything else has been well .
Hello, I’m sorry the envelope addressing process became so frustrating, especially when the names were not formatting correctly despite your efforts to fix them with support. I completely understand why you chose to move forward with blank envelopes to avoid further delays. Your feedback on guest addressing and troubleshooting support has been shared with the team for review. Sarah @ The Knot Customer Support
Wedding preparation was a very stressful time and my personal time was extremely limited. The knot kept track of the guest list in a huge and wonderful way. Being able to log in and immediately see who had or had not responded was major for me. I appreciated being able to add secondary events as well, it kept great attendance for me.
Hello, I’m really glad the guest list and RSVP tools helped make such a busy time feel more manageable for you. Being able to easily track responses and events can remove a lot of stress during wedding planning. We’re so happy to have been part of the planning experience for your big day Sarah @ The Knot Customer Support
I did not like the app at all. Most vendors that are listed "affordable" or " inexpensive " were quite the opposite. Many vendors take days to reply and some don't at all. I found this to be daunting. Then some reply weeks after I've already booked my second choice and I have already paid deposits. Most have hidden fees that are not disclosed in the app. I wanted my wedding planning experience to be easy not frustrating and exhausting.
Hello, I’m sorry the experience felt more stressful than supportive during such an important time. Delayed replies, unclear pricing, and difficulty identifying the right vendors can quickly make planning feel overwhelming. Your feedback around vendor responsiveness, pricing transparency, and marketplace expectations has been shared with the appropriate teams for review. Sarah @ The Knot Customer Support
When I reached out for help with my invitations the staff was great! Thank you the invitations came out perfect!
I’m happy the team could help with your invitations and that everything turned out just as you hoped. Sarah @ The Knot Customer Support
Got my invitations quickly and they were great quality!
It’s great to hear your invitations arrived quickly and that you were happy with the quality as well. Sarah @ The Knot Customer Support
The Knot has increased their fees so much that I can no longer afford to advertise with them. I have for months been paying in more than the revenue I received for officiating at weddings. (Wedding officiants, such as a Justice of the Peace, as I am, are the lowest-paid wedding professionals. Photographers, videographers, and DJs get paid thousands of dollars per wedding, and wedding officiants are lucky to receive a couple of hundred dollars.) When a couple clicks on a wedding officiant that they want to check out, they are shown additional officiants WHO ARE COMPETITORS in the results!!! We already have enough competition!!! The Knot is failing its advertisers!!! In addition, a lot of the couples who did make an inquiry stopped replying after receiving a quotation for my services; completely ghosted me! I can no longer afford to advertise with The Knot at all. Years ago, it was the best go-to place.
Hi, we’re sorry to hear the platform no longer feels like the right fit for your business. We appreciate your feedback regarding advertising costs, competition visibility, and lead quality, and we’ve shared your comments with the relevant teams for review. Sarah @ The Knot Customer Support
Website didn’t have couples address so it got deliver to me instead- was a hassle to return although you did supply a Fed ex return label. Just improve your website!
Hi, we’re sorry the delivery process became frustrating due to the missing address information. We understand how inconvenient it was to unexpectedly receive the package yourself and then have to go through the return process. We appreciate your feedback regarding the registry and shipping experience, and we’re glad the team could at least help simplify the return with the prepaid FedEx label. Sarah @ The Knot Customer Support
Amazing customer service and website and invitations are so easy to edit!! TY
Thank you for the kind words. I’m happy to hear both the editing tools and support experience worked so well for you. Sarah @ The Knot Customer Support
In the stress of all things wedding planning I somehow screwed up and made our poster wrong: I ended up not capitalizing my name. I was so bummed about it, but the Knot went above and beyond and sent me a replacement with the correction. Amazing!
HI, that must have been such a disappointing moment to spot, so I’m really glad the team was able to step in quickly and make it right for you. Sarah @ The Knot Customer Support
Your post purchase communication process needs improvement. I had a need to change the shipping location 5 minutes after placing the order and it was a painful process. The ultimate outcome was a cancelled order.
Hi, we appreciate you sharing this feedback. We understand how frustrating it must have been trying to quickly update the shipping address shortly after placing your order, only for the process to result in a cancellation instead. Your comments regarding post-purchase communication and order update flexibility have been shared with the team for review. Sarah @ The Knot Customer Support
I loved that you could add design notes and the designers did a great job doing what I asked! But I wish it was a little quicker- I waited 4 business days to hear back from them which in reality was 6 days due to the weekend which seemed a little excessive.
I’m happy the design team was able to bring your ideas to life. At the same time, I can understand why the wait felt longer than expected, especially across the weekend. Your feedback around turnaround times has been shared internally as we continue reviewing the experience. Sarah @ The Knot Customer Support
The website was easy to navigate and finding the perfect gift on the couples registry was simple. I had questions on the delivery and they were answered very quickly. I am very satisfied with my experience.
Hi, I’m so glad the registry experience felt simple and easy to navigate, and that the team could quickly help with your delivery questions as well. Sarah @ The Knot Customer Support
Speaking with customer service was very helpful instead of just using AI.
Really glad connecting with someone directly was more helpful for you. There are definitely situations where human support makes all the difference. Sarah @ The Knot Customer Support
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