Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
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Is The Knot legit?
The Knot (www.theknot.com) has a 3.6 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews. Last updated 2026-08-30.
The website and concept is great and helped us search for vendors for our wedding. However when we ordered the FREE sample of invitations we had to pay $8 in unpaid postage at our front door upon delivery. The free invitations are not free. Beware.
Reply from The Knot2026-05-25
Hi, we’re sorry for the confusion and inconvenience caused by the postage due on your sample delivery. While the samples themselves were complimentary, we understand how frustrating it was to encounter an unexpected charge upon arrival.
We’re glad the team was able to provide a goodwill credit toward a future paper purchase, and we appreciate you bringing this experience to our attention.
Sarah @ The Knot Customer Support
I used the knot because I wanted a different experience
I used the knot because I had used Zola for my brother’s wedding and I wanted a different experience. It was good and did all the basic things a wedding website would do. It’s also user friendly - even on the app.
One downside I wish I knew was that it doesn’t let you create custom messages to your guests. It’s the same system generated messages you have to send (which are uneditable). So when we wanted folks RSVP or remind them to RSVP or check out the registry or send details about the day of the wedding, we were forced to just use system generated messages that told people to check out the website. When in a third-party texting website for our guests.
Reply from The Knot2026-05-25
HI, glad the platform worked well overall for your wedding planning, and thanks as well for pointing out the limitations around guest messaging. Wanting more flexibility and personalization in those updates is completely understandable.
Your comments around guest communication options have been passed back to the team for review.
Sarah @ The Knot Customer Support
Sent an email with some issues and still have not heard.
Reply from The Knot2026-05-25
Hi, we’re sorry to hear you have not yet received a response regarding the issues you reported. We understand how frustrating it can be when you’re waiting for follow-up and support.
A member of the team will be in touch to assist further.
Sarah @ The Knot Customer Support
After submitting my order for save the date cards and envelopes, the editors sent out an email for my guest list addresses promptly. They always checked to see if I needed to make changes before printing, which I did, and they made the changes very quickly. I received my order much sooner than I expected! Very quick turnaround! I’m excited to order the rest of my stationary from The Knot.
Reply from The Knot2026-05-25
Hi, it’s wonderful to hear everything moved so quickly for you and that the design team made the revision process easy along the way. Excited to be part of the rest of your wedding stationery journey as well.
Sarah @ The Knot Customer Support
The quality of the invitations are beautiful as well as customer service. When I had to change the time on the invitation and have them reprinted, the customer service was amazing!
Reply from The Knot2026-05-25
I’m so happy the invitations turned out beautifully and that the reprint process was handled smoothly for you. It’s great to hear the team could help make those last-minute changes less stressful.
Sarah @ The Knot Customer Support
Overall the knot seemed like the best fit for our wedding website. It was really nice to electronically get information to everyone, as well as include hotel links for recommendations on where to stay in the area. A lot of people benefited from that! I also like that you can pull from different stores and have it all in one registry to keep things organized.
Reply from The Knot2026-05-25
It’s great to hear the website helped keep information, travel details, and registries all in one place for your guests. Thanks for taking the time to share your experience.
Sarah @ The Knot Customer Support
Maddie was very responsive and helpful. Reaching Knot customer service was *difficult* but once Maddie had our order she made it a good experience.
Reply from The Knot2026-05-25
I’m really glad Maddie was able to turn the experience around for you and provide the support you needed. Your comments around the difficulty reaching support have also been shared with the team for review.
Sarah @ The Knot Customer Support
The wedding I bought a gift for was canceled. The Knot was great on the ease of returning the gift.
Reply from The Knot2026-05-25
I’m sorry to hear the wedding was cancelled. I’m glad the return process at least felt simple during what was likely a difficult situation.
Sarah @ The Knot Customer Support
I had to reach out for my tracking information, package was supposed to be delivered days before I reached out for details of my order. When I did receive the order, it was in a shipping box and no nice product box, now since it was ordered from the Knot you would think they would know it was a gift that needed to be wrapped. I had to wrap it in the box it was shipped in. Unprofessional.
Reply from The Knot2026-05-25
Hi, we’re sorry this experience fell short of expectations. We understand how frustrating it was to have to chase tracking information after the expected delivery timeframe had already passed.
We also appreciate your feedback regarding the packaging and presentation of the gift upon arrival. Your comments around shipment communication and gift packaging expectations have been shared with the team for review.
Sarah @ The Knot Customer Support
When I ordered my item from The Knot's registry page the purchase did not follow through and when I went back to try and fix the issue, the item was marked "purchased." Not knowing if I would be paying for a second item, I went ahead and ordered what was asked for off of Amazon, hoping there was a glitch. When I reached out to customer service with my issue, I recieved and AI chatbot with a response that was drastically out of touch with what I had written. One disappointing moment after another. Finally, someone reached out from the Knot to see if they could assist ( I assume it was a human but who knows), and by that time my issue was non-existent. I will not be recommending The Knot to any newlyweds.
Reply from The Knot2026-05-25
Hi, we’re sorry this experience was frustrating. We understand how confusing it must have been not knowing whether the order had gone through correctly.
We also appreciate your feedback regarding the support experience and communication you received along the way.
Sarah @ The Knot Customer Support
Did not communicate that product ordered was out, then wanted to issue a credit to the couple after I requested a refund as another gift was purchased.
Reply from The Knot2026-05-25
Hi, we’re sorry for the frustration caused by the lack of communication around the item availability and refund request. We understand how disappointing that experience must have been, especially after arranging an alternative gift.
Your feedback regarding the order communication and resolution process has been shared with the team for review.
Sarah @ The Knot Customer Support
No one EVER contacted me about my question. Total lack of communication and professional courtesy!
Reply from The Knot2026-05-25
We are sorry to hear about the lack of communication. Your feedback regarding the response experience has been shared internally for review.
Sarah @ The Knot Customer Support
After I was able to locate the site found the registry and able to pick what was remaining of the list.
After I was able to locate the site, it was easy to select items I wanted to purchase for the bride and groom for their bridal shower. Received an extra couple of things and was told to hang on to or to donate. Thank you.
Reply from The Knot2026-05-22
Hi, we’re happy to hear you were able to find the registry and easily choose gifts for the couple once you were on the site. We also appreciate your understanding regarding the duplicate items and are glad the team could help provide guidance.
Thank you for celebrating such a special occasion with us.
Sarah @ The Knot Customer Support
Product looked good and shipped in a timely manner!
Reply from The Knot2026-05-22
Hi, thank you for sharing your experience. We’re so glad to hear everything arrived looking great and within the expected timeframe. We truly appreciate your support!
Sarah @ The Knot Customer Support
Customer service was great! I ordered double the amount of invitations I needed and didn’t realize it until I submitted my payment. I sent an email right after and the first thing the next morning, customer service fixed the problem and ordered my refund for the difference. Amazing response time.
Reply from The Knot2026-05-25
HI, I’m glad the team caught the issue quickly and was able to process the adjustment and refund without delay. Thanks for sharing your experience with us.
Sarah @ The Knot Customer Support
I had a great experience working with The Knot’s design support team for my wedding stationery. I was on a very tight timeline and was initially worried about turnaround times, but Rachel from the Consumer Experience Design Specialist team was incredibly helpful, responsive, and kind throughout the process.
She quickly accommodated the design changes I requested, kept me updated on production timing, and even upgraded my shipping to help ensure everything would arrive in time for my wedding. Once the final changes were made, the proofs looked absolutely perfect.
I really appreciated the prompt communication and willingness to help make a stressful situation feel manageable. Thank you again for the excellent customer service!
Reply from The Knot2026-05-25
Hi, Rachel clearly made a meaningful difference during a stressful moment, and I’m so glad she was able to support you so thoughtfully throughout the process. I’ll be sure your kind words are shared with her and the wider team.
Sarah @ The Knot Customer Support
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