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Written by the business, not verified by us.The Knot (www.theknot.com) has a 3.6 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews. Last updated 2026-08-30.
The KNOT is amazing. Thank you
Thank you for the wonderful review. We’re so happy to hear The Knot has been part of such a positive experience for you, and we are honoured to have played a small role in your wedding preparations. Sarah @ The Knot Customer Support
I was able to design what I could on my own and then when getting proof, they were helpful in adding the things I could not do on my own highly recommend!
Hello, I’m so glad you found the process easy and that the team could help with the finishing touches when needed. It’s wonderful to hear you were able to create exactly what you envisioned. Sarah @ The Knot Customer Support
Hello, I’m glad the team could help make the invitation process easier for you. Thank you for taking the time to share your experience. Sarah @ The Knot Customer Support
Amazing customer service from the knot! They were able to answer all of my questions and even expedite my shipment that might not have arrived before my wedding day! I can’t recommend them more!
Hello, I’m delighted to hear the team was able to answer your questions and help ensure your order arrived in time for such an important occasion. We’re honored to have been a small part of your wedding preparations. Sarah @ The Knot Customer Support
I’ve had a fantastic time with the ease of using The Knot for our wedding website, invitations, RSVPs, and more. The quality of the paper products is excellent. I made a judgement error and ordered a last minute table topper that said it would arrive the day before my wedding; however, I didn’t account for the time it needed to review and ask me for the final approval of the cards and it wasn’t going to make it. I wanted to cancel, but instead, I got an email saying they expedited my printing and overnighted my order for free. They said they hoped I would give it one last shot and have a great wedding. I couldn’t be happier with The Knot for all of my wedding planning.
Hello, Thank you for sharing this. I’m so glad the team was able to step in and help when timing became tight, and that everything came together for your wedding day. It’s wonderful to hear that the website, stationery, and support experience all played a positive role in your planning journey. We’re honoured to have been part of it. Sarah @ The Knot Customer Support
I purchased a registry item, and expected the item to be mailed to the bride. That was May 3. An email arrived saying the gift was getting ready. I alerted the bride to let me know when the package arrived at her house so I could wrap it. . Patiently waiting, and receiving NO communication that the gift had been “sent”, I inquired. Only then I learned that an electronic “gift card” had been sent. This was a shower gift and spoiled my gift giving. I am extremely disappointed in the service,
Hello, I’m sorry this created such a disappointing experience, especially around an important shower gift. I completely understand how frustrating it must have been to expect a physical item delivery, only to later discover an electronic gift card had been sent instead. Your feedback around order communication and delivery clarity has been shared with the team for review. Sarah @ The Knot Customer Support
Process was super simple to make it just the way we wanted!
I’m so glad the process felt easy and that you were able to create something that truly matched your vision. We’re honored to have been a small part of your wedding preparations. Sarah @ The Knot Customer Support
Hello, I’m frustrated that I spent hours entering guest names and addresses into your platform assuming that data would integrate with the envelope addressing service, only to later learn I have to manually re-enter everything into a separate spreadsheet. This creates unnecessary duplicate data entry, poor workflow design, and significant user friction. From a UX standpoint, users naturally expect address data already stored within the platform to be reusable across related services like envelope printing. At no point was it clearly communicated that these systems were not integrated or compatible. I’d appreciate assistance minimizing the need for redundant entry, as well as consideration for improving interoperability between these features for future customers. Thank you.
Hello, I’m sorry the process created so much extra work and frustration. I completely understand why you would expect guest information already entered into the platform to carry through seamlessly into envelope addressing without requiring duplicate entry. Your feedback around workflow integration, usability, and clearer communication between these features has been shared with the team for review. Sarah @ The Knot Customer Support
I was trying to say the worst. I not only was charged for the gift but I had to chase you down to find out it was out of stock. After that you assumed instead of a refund I would want you to credit there account. In my opinion this was not only unprofessional but I feel bullied into something I wouldn't have done. Instead of asking you just did....
Hi, I’m sorry for how frustrating this experience felt. I completely understand why you were upset having to follow up yourself to discover the item was unavailable, and then feeling the resolution was decided for you rather than discussed with you first. Your feedback around communication and refund handling has been shared with the team for review. Sarah @ The Knot Customer Support
Fast turn around and communicative
Hello, I’m so glad the process felt smooth and that the communication and turnaround time met your expectations. We’re happy to have been part of your wedding preparations. Sarah @ The Knot Customer Support
Three items ordered. Two were purchased via Macy’s. No gift or message card provided. The couple will think these two items are from me alone. The item from The Knot permitted me to fill out a message card with a message and who sent gifts. We are seven people sending three gifts totaling $356.96. I called Macy’s and asked if a card could be sent and I would email the names of people. I did this and supposedly information was to be sent to the warehouse. This did not happen. I spoke to someone at The Knot and was told it was not your responsibility once an item was purchased this way. It’s The Knot’s responsibity to provide message card. I would not have ordered these two Macy’s items if I k ew this would happen. I had to tell the mother of the groom who sent these items. I should not have had to do that. So much time was taken. It was not a pleasant experience. Let the buyer , me, know that no gift message card is provided unless DIRECTLY from the Knot website. I will never use the knot again.
HI, I’m sorry this became such a frustrating and time-consuming experience. I completely understand why you were upset discovering the Macy’s gifts did not include the message card details you expected, especially when the gifts were being sent on behalf of multiple people. Your feedback around partner registry purchases and clearer communication during checkout has been shared with the team for review. We understand how important gift messaging is for moments like these. Sarah @ The Knot Customer Support
Great experience super excited to receive all my invites and sign! Email communication was great and they wouldn’t start until I approved it all.
Hello, I’m so glad the process felt exciting and well supported from start to finish. It’s great to hear the communication was clear and that you felt confident approving everything before production began. Sarah @ The Knot Customer Support
Outstanding Customer Service! The Knot truly has the absolute best customer service. They are incredibly attentive to every single email and always get back to me so quickly. I highly recommend them to anyone planning a wedding—they make the whole process so much easier!
Hello, Thank you so much for the kind words. I’m delighted to hear the team has been consistently responsive and supportive throughout your planning experience. We’re honored to have been a small part of your wedding journey. Sarah @ The Knot Customer Support
For the second time and an order, they put our order on hold without telling us. By the time we noticed and called, it was too late to get our order and we had to cancel because their communication is so poor and use a different company.
I’m very sorry this happened, especially after experiencing the same issue more than once. Missing important updates on an order and then having to cancel altogether is understandably frustrating. Your comments around order hold communication and notification visibility have been shared with the appropriate team for review. Sarah @ The Knot Customer Support
I was nervous to order my invitations; I was so thankful to find that my inquiry about spacing was answered quickly and with grace. Maddie supported me through the finalization of my order and saved me from a color fiasco. :) I felt so relieved to have someone take the time to notice details for me. Thank you!
Hello, I’m so glad Maddie could help guide you through those final details and catch the color issue before printing. Having someone paying close attention during such an important moment can make all the difference. Sarah @ The Knot Customer Support
The website was easy to navigate and find information. Customer service was great. I had a delivery question from the gift registry and they responded right away.
Hey there, I’m happy to hear the website was easy to navigate and that the team could quickly assist with your registry delivery question. Sarah @ The Knot Customer Support
It takes slo g time to shop I didn’t get the gift yet for over weeks
Hello, I’m sorry the delivery timing did not meet your expectations. While our shipping estimates are outlined during the ordering process and within our terms, I understand how disappointing it is when an order takes longer than anticipated to arrive. Your comments around shipping expectations and communication have been noted internally. Sarah @ The Knot Customer Support
Easy to use website and received great customer service when I contacted them with a request. One issue I had is when selecting an item that is not sold by Knot but by an partner website, the website doesn't automatically populate the newly weds chosen delivery address like it does for items sold by Knot. It should process the order in the same way as they're all items from the same wedding list.
Hi, I’m glad the website felt easy to use and that the support team could help when you reached out. You also raised a really valuable point around registry purchases through partner sites. I can understand how confusing and inconvenient it feels when delivery details don’t carry across consistently. Your feedback on that experience has been shared with the team for review. Sarah @ The Knot Customer Support
I ordered several products such as invitations, wedding favor bags, gift tags, thank you cards, envelopes, and a seating chart. All were fabulous!
Hello, It’s wonderful to hear everything turned out beautifully across so many different pieces of your wedding stationery and décor. Thank you for choosing The Knot to be part of such an important occasion. Sarah @ The Knot Customer Support
They helped me immediately with an issue I was having with my delivery. Exceeded my expectations!
Hello, I’m so glad the team could step in quickly and help with your delivery issue. It’s wonderful to hear the support exceeded your expectations. Sarah @ The Knot Customer Support
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