Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Written by the business, not verified by us.The Knot (www.theknot.com) has a 3.6 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews. Last updated 2026-08-30.
They got back to me and delivered my order quickly as my wedding deadline was approaching. Everything was done beautifully and came undamaged, perfect condition.
Hello, Thank you for sharing your experience. I'm so glad the team could help when timing was important and that everything arrived exactly as needed for your big day. We're so glad to have been part of your wedding journey. Sarah @ The Knot Customer Support
Hello, Thank you for your review. I'm glad the team was able to provide responsive and caring support throughout your experience. Sarah @ The Knot Customer Support
Even after working with someone and providing feedback, the revisions do not include the foil border as described on the website. And, they modified something that wasn’t even requested. It’s also too difficult to get timely responses.
Hello, I'm sorry the revisions did not reflect what you expected. I can understand how frustrating it would be to provide detailed feedback, only to receive changes that were not requested while still missing elements that were important to you. Your feedback regarding the revision process, design accuracy, and response times has been shared with the team for review. Sarah @ The Knot Customer Support
The Knot did an outstanding job and both my save the dates and my wedding announcements!
Hello, Thank you for your kind words. I'm delighted to hear you were happy with both your save the dates and wedding announcements. We're so glad to have been part of your wedding journey. Sarah @ The Knot Customer Support
Horrible! The Knot is sketchy! They released our cash funds registry (nearly $1K) to an unknown bank account. 6 years ago I created an account with fiance and then a few months later took down the account due to breakup. I deleted all information. Fast forward to last year- new fiance (good man) so I went ahead and created a new profile for the new engagement and planning. We decided to do a cash fund registry for honeymoon. Close to the wedding I added my bank information and started receiving deposits. And then the deposits stopped. Life got very busy and we kind of forgot about it since the honeymoon didn’t need to be funded yet. Then we started sending emails to find out where our money was. They told us we needed to add a checking account. Weird. We had gotten deposits to our savings. But we did what they said. Waited months. Sent messages and received no information. Finally had time to call and after many attempts got ahold of a human. They told us they deposited the money into an account (I have no idea whose account it is),. It does not match ANY of our information. Apparently it was attached to my email address prior to this engagement. I never input any other bank info. They’ve basically said there is nothing they can do and are refusing to resolve our issue. I don’t know if we will ever see our money. Super sad because I’m not a high roller. And we truly looked forward to our honeymoon and now we will have to save for awhile. DO NOT register with them!!! I will never trust this company or recommend them again.
Hello, I'm sorry for the concern and frustration this situation has caused. I understand how upsetting it must be to have questions about your cash fund proceeds, particularly after updating your account information and spending considerable time seeking a resolution. Our team has provided information to assist with further investigation through the appropriate financial channels, and your feedback regarding cash fund transfers, account management, and the support experience has been shared for review. Sarah @ The Knot Customer Support
After placing my order, I then decided to check Amazon. The Knot price was $159.99 whereas Amazon's price was $99.99 for the SAME ITEM! I had placed my order on Sun., and called several numbers, attempting to cancel my order. I was not successful. The following day was Memorial Day, and The Knot didn't answer the phone then either. By Tues. they told me it was "too late", my order had already shipped. Charging/paying nearly 50% more is simply ridiculous. I will not order through The Knot ever again.
Hello, I'm sorry this experience left you disappointed. I understand how frustrating it is to find a lower price elsewhere and then be unable to make changes once an order has entered processing and shipment. Your feedback regarding pricing expectations, order cancellation options, and communication around order status has been shared with the team for review. Sarah @ The Knot Customer Support
I attended an event at the Canoe Club recently the day was absolutely perfect extremely happy with the service. Big shout out to Drew and staff. Donna V
Hello, Thank you for your review. It appears your comments may have been intended for another business, but we're pleased to hear you had such a positive experience. We wish you all the best. Sarah @ The Knot Customer Support
This platform was really inconvenient. The registry function was difficult and restrictive. The website was really hard to edit because the web page would be broken into several different tabs. Definitely did more to add stress than help in any way.
Hello, I'm sorry the platform added frustration to your planning experience rather than making things easier. Difficulties with both the registry and website editing tools can quickly become stressful when you're trying to manage so many wedding details. Your feedback regarding the registry experience and website usability has been shared with the team for review. Sarah @ The Knot Customer Support
We lost all the answers to our follow up questions to our rsvp for our wedding. All our guests answered and we were able to see the answers and one day they all disappeared and we only see the answers from the last person to rsvp.
Hello, I'm sorry this happened. I can only imagine how concerning it was to see responses that had already been submitted suddenly disappear, especially when they contained important information for your wedding planning. Your feedback regarding RSVP response visibility and data retention has been shared with the team for review. We understand how important it is to have confidence in the information your guests provide. Sarah @ The Knot Customer Support
The Knot is brilliantly designed. Thank you. Thank you very much to Sarah, for all of her help
Hello, Thank you for your kind words. We're delighted to hear you enjoyed your experience and are so glad to have been part of your wedding journey. Sarah @ The Knot Customer Support
It was a great place to start and get ideas. For local suppliers I had to look beyond the vendors provided.
Hello, Thank you for sharing your experience. I'm glad The Knot helped provide inspiration and a starting point for your planning journey. I also appreciate your feedback regarding local vendor options and have shared it with the team for review. Sarah @ The Knot Customer Support
The Knot was the paper purveyor for my daughter’s wedding. She took care of all of it. And until the final order all was satisfactory. The last piece of her order got messed up. The table numbers- assignments etc was initially delivered to a DC warehouse and she received a text saying same. Then she received a text saying it was en route to Denver CO. Not good. She needed to drop all items for the venue to the planner the week before the event. Which happened to be Friday of Memorial Day. She called me that Saturday explaining the snafu and I said surely you can call Tuesday and the Knot will haste post haste rerun it and overnight it. Latest you’ll receive it is Wednesday noon. Well she did call you and email as well and was basically told NO CAN DO. Then I got involved. Took two hours off work and went to Staples to get the order completed. I reached out to you to ask for reimbursement of what I spent at Staples. And was told essentially NOPE. Over a lousy $75 the Knot will never get my endorsement or recommendation. It’s the principle of the thing. I’m a nurse with a lot of friends. Trust me they will hear about your lack of understanding and indifferent customer service.
Hello, I'm sorry this experience added stress so close to your daughter's wedding. I can appreciate how frustrating it was when an important item did not arrive as expected, and alternative arrangements had to be made at the last minute. While the shipment issue was ultimately outside of our control and the original order was refunded, I understand your disappointment with the overall experience and the outcome. Your feedback has been shared with the team for review. Sarah @ The Knot Customer Support
slow website. editor super slow. is not easy to use.
Hello, I'm sorry the website performance did not meet your expectations. Slow loading times and a difficult editing experience can make planning feel far more frustrating than it should be. Your feedback regarding site speed and editor usability has been shared with the team for review. Sarah @ The Knot Customer Support
Thank you for your review. I'm pleased to hear the team was able to provide helpful support and respond quickly when you needed assistance. Sarah @ The Knot Customer Support
Amazing is the only word I can think of. I love how organized it makes me! They were also really helpful when I messed up my Save the dates. Specifically Shanna H. she made the customization of my order so easy and when the envelopes were the wrong size she reached out and helped me completely!
Hello, Thank you for such a lovely review. I'm delighted to hear the tools helped make planning feel more manageable and that Shanna was able to step in and make the customisation process so easy for you. I'll be sure your kind words are shared with her as well. Sarah @ The Knot Customer Support
Over promised. Under performed. Told us our invites would be sent by a certain date and clarified that they are with the “designer.”
Hi, I'm sorry the experience did not meet your expectations. I understand how disappointing it is when the timing communicated doesn't align with the final outcome, particularly when you're relying on updates during an important stage of the process. Your feedback regarding delivery expectations and communication throughout the design process has been shared with the team for review. Sarah @ The Knot Customer Support
I'm glad the team was able to quickly verify your purchase and provide the assistance you needed. Thank you for taking the time to leave a review. Sarah @ The Knot Customer Support
I order from you and than I found it cheaper somewhere else and returned it to FedEx with no problem.
Hello, thank you for sharing your experience. I'm glad the return process was straightforward and that everything was handled smoothly for you. Sarah @ The Knot Customer Support
Customer service was extremely helpful and helped me resolve my problem.
Thank you for taking the time to leave a review. I'm glad the team was able to help resolve your issue and provide the support you needed. Sarah @ The Knot Customer Support
I sent an email as a guest attending an upcoming wedding and Shana? returned my email the next day..
Thank you for taking the time to share this. I'm glad Shana was able to assist you promptly and provide the support you needed. Sarah @ The Knot Customer Support
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