Quick response
Quick response, got what I needed.
Reply from The Knot2026-05-13
We're happy to hear that we provided you with what you needed with a quick response! Thanks for your feedback. Sarah @ The Knot Customer Support
About The Knot
Data updated- Website
- www.theknot.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 197 reviews
- Replies to negative
- 95% (62/65)
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About this business
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Written by the business, not verified by us.Is The Knot legit?
The Knot (www.theknot.com) has a 3.6 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews. Last updated 2026-08-30.
What people say
Easy to use
Easy to use. Very happy with the app.
Reply from The Knot2026-05-13
We're happy to hear that the app is easy to use. Thank you for your positive feedback; we appreciate it a lot! Sarah @ The Knot Customer Support
Very streamlined process in RSVPing and…
Very streamlined process in RSVPing and using the registry to purchase a gift.
Reply from The Knot2026-05-13
Hi, thank you so much for sharing your experience. We’re delighted to hear the RSVP and registry process felt smooth and easy to use from start to finish. Sarah @ The Knot Customer Support
The invitations and rsvp received do…
The invitations and rsvp received do not match the product shown or description on the website for color or foil. I reached out tongue Kbit and have not been able to resolve to this point.
Reply from The Knot2026-05-13
Hi, we’re sorry to hear the invitations and RSVP cards did not initially match your expectations or the product description. We understand how frustrating that must have been. We’re glad the team was able to work with you to resolve the issue, and we appreciate you bringing the concerns regarding the product finish and appearance to our attention. Sarah @ The Knot Customer Support
great service today
Reply from The Knot2026-05-13
Hi, thank you so much for the kind words. We’re so happy to hear you had a great experience with the team today. Sarah @ The Knot Customer Support
Quick response times and very helpful…
Quick response times and very helpful when changes need to be made,
Reply from The Knot2026-05-13
Hi, thank you so much for the kind feedback. We’re really glad the team could provide quick support and help make the change process easy for you. Sarah @ The Knot Customer Support
Very helpful and Great Service!
I had a small issue with my order as it came damaged and the knot was quick to help me get it sorted and even made small changes at my request! Quick shipping and great customer service! Highly recommend!
Reply from The Knot2026-05-11
Hi, we’re sorry your order arrived damaged, but we’re so glad the team could step in quickly and help get everything sorted for you. It’s lovely to hear the updates and replacement process went smoothly. Thanks so much for the recommendation and kind words. Sarah @ The Knot Customer Support
Quick fix and reprint
There was a mistake with the design of invitations I had ordered but they fixed the problem and sent the replacements for free. Super helpful and quick to sort everything out.
Reply from The Knot2026-05-11
Hi, we’re really glad the team could get everything corrected quickly and make the reprint process easy for you. Thanks so much for sharing your experience, and we hope your invitations turned out exactly as you hoped. Sarah @ The Knot Customer Support
The Knot has provided above and beyond…
The Knot has provided above and beyond for me here in a typo crisis! Definitely recommend
Reply from The Knot2026-05-11
We're happy to hear that we could assist you during your time of need. We appreciate your recommendation and are grateful for your feedback! Sarah @ The Knot Customer Support
Great customer service
Reply from The Knot2026-05-11
Thank you so much for the kind feedback. We’re really happy to hear you had a great experience with the team. Sarah @ The Knot Customer Support
We made a mistake on our end
We made a mistake on our end. I reached out immediately asking for someone to respond. It took more than 24 hrs to get a response. I emailed a reply as soon as I heard from someone, an additional 48 hrs has gone by. I am unhappy with the level of customer service.
Reply from The Knot2026-05-12
Hi, we’re sorry the response times added frustration to an already stressful situation. We understand how important timely communication is when trying to quickly correct an order issue. We’re glad the team was able to reconnect with you and work toward resolving the order. We also appreciate your feedback regarding the delays in follow-up as we continue working to improve the support experience. Sarah @ The Knot Customer Support
Must have for weddings
I loved how user friendly making the wedding website was on the Knot. The RSVPs through the website was so easy for guests and so efficient for us when needing to compile the guest list for vendors! We also bought our invitations and Save the Date on the Knot, which matched our website perfectly. The Knot was also helpful in finding a venue, creating a budget, and establishing an aesthetic at the beginning of the wedding planning process. Would highly recommend it to anyone planning a wedding in the future.
Reply from The Knot2026-05-12
Hi, thank you so much for such thoughtful feedback. We’re delighted to hear that the website, RSVP tools, and matching stationery helped make your planning process feel more organised and seamless from start to finish. It’s wonderful to know The Knot could support so many parts of your wedding journey. Sarah @ The Knot Customer Support
Invitations
Invitation design and proof process was efficient, and personable, and communicated for the task to be exciting and flow well. The options are wonderful. Customer Service was amazing. Very grateful I chose The Knot for Paper invitations.
Reply from The Knot2026-05-12
Hi, thank you so much for sharing this. We’re so happy to hear the design and proofing process felt smooth, collaborative, and exciting throughout. It’s wonderful to know the team helped make your invitation experience such a positive one. Sarah @ The Knot Customer Support
Customer service when help needed
Took me a long time to create order. Then the Promo code was a problem. After I got that to work, payment of order would not take. So I called and talked to Brianna at 877-843-5668 who was SUPER pleasant and wonderful. Very patient with me the customer. She helped to get my payment to go thru and verified my order.
Reply from The Knot2026-05-12
Hi, we’re sorry the ordering process was frustrating at first, but we’re so glad Brianna was able to step in and help get everything sorted for you. We’ll be sure to share your kind words with her — patience and support like that can make all the difference. Sarah @ The Knot Customer Support
Wedding website and registry
Externally helpful and user friendly! Highly recommend for new brides.
Reply from The Knot2026-05-12
Hi, thank you so much for the recommendation. We’re so happy to hear the website and registry tools helped make the planning process feel easier and more manageable. Sarah @ The Knot Customer Support
Recommend the Knot for any bride
I love using the knot for any wedding designs. I used their save their date and wedding invite templates. I also have used the ability to create my own website and online RSVP. Their customer service is also very responsive and helpful. All of those things have made planning my wedding much easier and stress free. The only hiccup came when creating my place cards, I was told it would take 3-4 business days to get the first proof to me, then 4-6 days to print. The first proof ended up taking 6 days which made me feel tighter on my timeline of having it done. The designer apologized and updated my shipping to free overnight to make up for the timeline.
Reply from The Knot2026-05-07
Hi, thank you so much for sharing this. We’re thrilled to hear the website, RSVP tools, and stationery templates helped make your wedding planning feel easier and less stressful. We also appreciate your patience with the delay in the proofing timeline for your place cards, and we’re glad the team could help make up for it with expedited shipping. Wishing you an amazing wedding celebration ahead! Sarah @ The Knot Customer Support
Platform is great & easy to use
Platform is great and made wedding planning easier. My only complaint is I had to use a different platform for seating arrangements. It would b nice to have a drop and seat arrangement included. Our site is beautiful, easy to navigate, keeps track of RSVPs, and we are able to collect monetary gifts!
Reply from The Knot2026-05-02
Hi, we’re so glad to hear the platform made planning easier and that your site worked well for you. It’s great to know the RSVP tracking and gift features were helpful. Thanks as well for the suggestion around seating arrangements, we can see how valuable that would be. We appreciate you sharing your experience. Sarah @ The Knot Customer Support
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