Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Written by the business, not verified by us.
Is The Knot legit?
The Knot (www.theknot.com) has a 3.6 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews. Last updated 2026-08-30.
we had a mis print on our invitations, the customer service was amazing! they were so nice and helpful! we got a free reprint and our new invitations were mailed to us within a few days! very happy with the service and how our invitations turned out!!
Reply from The Knot2026-05-17
Hi, we’re so glad the team could quickly help resolve the misprint and get your new invitations out to you without added stress. It’s wonderful to hear you were happy with both the support you received and the final result. Thanks so much for sharing your experience.
Sarah @ The Knot Customer Support
Hi, thank you so much for the kind words. We’re really glad the team could provide support and care throughout your experience.
Sarah @ The Knot Customer Support
I tried to cancel my order, but that did not work. I am not a fan of the policy, and will be careful not to order again.
Reply from The Knot2026-05-14
Hi, we understand how frustrating this experience must have been. We work closely with our suppliers to ensure orders are processed and shipped as quickly as possible, and in this case, the order had already moved into fulfilment.
We know that wasn’t the outcome you were hoping for, and while a return and refund option was offered, we appreciate you sharing your feedback regarding the overall experience and policy.
Sarah @ The Knot Customer Support
I appreciate how The Knot was willing to reprint our wedding reception invitations after a misprint issue.
Reply from The Knot2026-05-14
Hi, we’re so glad the team could help make things right for you after the misprint issue. We know how important those details are, and we’re happy we could support you with the reprint process.
Sarah @ The Knot Customer Support
Hi, thank you so much for taking the time to leave a review. We really appreciate your support and are glad you had a positive experience with our customer service team.
Sarah @ The Knot Customer Support
I ordered something not on the bridal registry and immediately called and they said they couldn’t cancel my order and I would try again. Because of this experience I would never buy from this store nor would I recommend it to my friends!! It was an honest error using your website and my payment went through and the gal said I will let them know and call u back to cancel my first order and let me try again. Never heard anything more!!
Reply from The Knot2026-05-15
Hi, we’re sorry this experience initially caused frustration, especially while trying to quickly correct an honest ordering mistake. We understand how important timely communication is in situations like this.
We’re glad the team was ultimately able to cancel the order and process the refund for you. We also appreciate your feedback regarding the follow-up experience and overall process.
Sarah @ The Knot Customer Support
Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to import floor plans, drag/drop icons, place people. By extension, this could help formulate what tables would look like with chargers, centerpieces, votives, silverware, etc. this could integrate with creating a "vision" that vendors can see.
Wish we had been able to send custom mass emails and SMS messages
Reply from The Knot2026-05-14
Hi, thank you for taking the time to share such thoughtful feedback and ideas. We’re glad to hear the vendor search and communication tools were helpful throughout your planning process.
Your suggestions around a more interactive seating chart experience, floor plan integration, and enhanced guest communication tools are incredibly valuable. We can absolutely see how features like drag-and-drop layouts, visual table planning, and custom messaging could further support couples and vendors during planning. We’ll be sharing these ideas with our product teams for consideration.
Sarah @ The Knot Customer Support
Their customer service was great. It was only 3 months between engagement and wedding so had very tight deadlines on printing. They helped me meet those deadlines with design changes included.
Reply from The Knot2026-05-13
Hi, thank you so much for sharing this. Planning a wedding on a shorter timeline can be incredibly stressful, so we’re really glad the team could help keep everything moving smoothly and support you with the design updates along the way.
Sarah @ The Knot Customer Support
It took 4 tries for the editing bot to get a simple spelling change correct.
Reply from The Knot2026-05-14
Hi, we’re sorry the editing process was more frustrating than it should have been, especially for a simple spelling correction. We understand how important accuracy and efficiency are during the proofing process, and we appreciate you sharing this feedback with us.
Sarah @ The Knot Customer Support
I don’t understand why it takes so long to ship and delivery item.
Reply from The Knot2026-05-14
Hi, we understand how frustrating longer shipping and delivery times can be, especially when you’re expecting an item for an important event. We appreciate you sharing this feedback and understand the importance of clearer timelines and faster delivery experiences.
Sarah @ The Knot Customer Support
Able to do on mobile device but had to switch to IPad since couldn’t see the RSVP login on my iPhone. Liked the pics of the couple, and their Registry.
Reply from The Knot2026-05-14
Hi, thank you for sharing your experience. We’re glad you enjoyed seeing the couple’s photos and registry, though we’re sorry the RSVP experience on iPhone was frustrating and required switching devices. We appreciate the feedback regarding mobile usability and visibility of the RSVP login.
Sarah @ The Knot Customer Support
Great service. Took care of the problem right away and to satisfaction.
Reply from The Knot2026-05-14
Hi, thank you so much for sharing your experience. We’re so glad the team could quickly resolve the issue and get everything sorted for you right away.
Sarah @ The Knot Customer Support
We're happy to hear that you found our service helpful and quick! Thank you for your positive feedback; we appreciate it.
Sarah @ The Knot Customer Support
I like the website and registry features. Vendor listings and messaging are good. The planning checklist is sort of helpful, albeit clunky. The push notifications suck. I get a notification on my phone and click on it and it just takes me to The Knot and doesn’t show me what the notification is for. Ordering invitations was easy enough the first time. I ended up ordering a few more in a second order and despite not changing anything, I noticed that a word was missing on the envelopes and when I pointed that out, I got an email stating that my whole envelope order had been canceled. So now I have to order envelopes yet again. My wedding is in less than 90 days so this delay is very problematic.
Update: someone reached out and corrected the invitation issue, so the customer service gets an extra star.
Reply from The Knot2026-05-12
Hi, thank you for taking the time to share such detailed feedback. We’re glad to hear there were parts of the platform that helped throughout your planning process, especially the website, registry, and vendor tools.
We also understand how frustrating the notification experience and invitation reorder issue must have been, particularly with your wedding date getting so close. I’m currently looking into the order concerns you mentioned and will ensure someone from the team reaches out to you directly to review this further.
Your feedback around the app experience, checklist usability, and order handling has also been shared internally as we continue working to improve the experience for couples.
Sarah @ The Knot Customer Support
If you are planning a simple wedding with a venue like your own home or a park or backyard, forget using this app. There are no options for selecting that you aren't having a venue, aren't using a professional photographer, and are replacing the traditional cake with anything else. Simply put, if you aren't using a ton of vendors with a venue and a traditional wedding, the app isn't helpful at all.
Reply from The Knot2026-05-12
Hi, thank you for sharing your feedback. We’re sorry the planning tools didn’t feel flexible enough for the type of celebration you were creating.
We want The Knot to support couples planning all kinds of weddings and celebrations, and your comments around venue flexibility, vendor options, and customizable planning features are valuable. We’ll be sharing this feedback with our product teams as we continue improving the experience for every couple and planning style.
Sarah @ The Knot Customer Support
It is a convenient way to coordinate gift giving. The site was informative and helpful with suggestions. Katie V. Team Lead for Customer experience followed up with receipts for my purchases.
Reply from The Knot2026-05-12
Hi, thank you so much for the kind feedback. We’re glad the platform helped make gift giving feel easier and more coordinated throughout the celebration. We’ll also be sure to share your appreciation with Katie and the Customer Experience team.
Sarah @ The Knot Customer Support
Confirming delivery of a gift is WAY too difficult
Your software informs the purchaser that their gift item has shipped, but it never confirms delivery has been made to the recipient. It took approximately 8 e-mails to get an answer as to whether or not my gift was actually delivered to the couple. The information should be automatic, not involve a lot of work on the purchaser's part. Disappointing.
Reply from The Knot2026-05-12
Hi, we’re sorry this process was so frustrating. We understand how important delivery confirmation is when sending a wedding gift, and needing multiple follow-ups to get a clear answer is not the experience we want for our customers.
Your feedback around shipment visibility and delivery notifications has been shared internally as we continue working to improve communication and tracking updates.
Sarah @ The Knot Customer Support
I wanted to edit my print order after I sent it. I emailed right after I caught the mistake & it took 48 hours for someone to respond to me after multiple attempts. They told me it was too late & the ink had already hit the paper….but, had they responded sooner I could have fixed it.
After my paper order shipped, they sent me a 40% off discount code. But I had already placed the order, so no use for it….
Reply from The Knot2026-05-12
Hi, we’re sorry for the frustration this caused. We understand how disappointing it must have been to catch the mistake quickly but not receive a response in time to make the update before printing began.
Your comments around response times and order flexibility have been shared internally as we continue working to improve the experience.
Sarah @ The Knot Customer Support
I would put zero stars but I was not allowed to do this.
This is the worst customer service I have ever received- horrible representatives.
I ordered a bridal shower gift from THE KNOT and put my address in, not the bride’s, so it could be sent directly to me. When I received the confirmation email it indicated that the bride would receive the gift. When I finally reached a customer service rep, less than an hour later, they indicated that they could not change it.
I will never use this site again. I will go directly to the company that has the item.
Reply from The Knot2026-05-12
Hi, we’re sorry to hear how frustrating this experience was. We understand how disappointing it must have been to realise the gift was being shipped to the couple when you intended to receive it yourself, especially after reaching out so quickly for support.
Your feedback regarding the order flow, shipping expectations, and support experience has been shared internally for review.
Sarah @ The Knot Customer Support
Zola
Patagonia
Joy
philosophy
WeddingWire
Inflation
The Public Speaking Course
Inca Expert Travel