Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
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Is The Knot legit?
The Knot (www.theknot.com) has a 3.6 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews. Last updated 2026-08-30.
I had a generally good experience, however, making my invitations, specifically the addressed envelopes, was frustrating. The original person I was corresponding with kept making mistakes and typos, not following the addresses I sent. They eventually switched to another person on their end, and finally got the addresses correct.
Reply from The Knot2026-05-25
I’m sorry parts of the invitation process became so frustrating, especially with the repeated errors early on. I’m glad the second designer was able to get everything corrected in the end.
The issues you experienced with the addressing process have been raised with the appropriate team for review.
Sarah @ The Knot Customer Support
I ordered a set with 4 items included, and received 1 part of the set with 4 items. After providing evidence of what I received, I was told it was a glitch in the system. It was not resolved by providing the item or a refund. The Knot simply credited the bride $50. I wouldnt have even known except I had the order shipped to me directly. The $50 does not cover the missing items.
I will update if this is resolved in a better way. For now, I can't recommend their service.
Update: the knot credited me for the purchase which covers the missing items purchase.
Reply from The Knot2026-05-25
Hi, we’re very sorry for the frustration and inconvenience this situation caused. We understand how disappointing it must have been to receive an incomplete order and then go through the added effort of reporting and documenting the issue.
We’re glad the team was ultimately able to fully refund the purchase and work directly with the retailer to address the issue moving forward. Thank you for taking the time to share your experience and updated outcome.
Sarah @ The Knot Customer Support
Dana was exceptional ! Really quick responses. I needed to change the color on the place cards and menus. They were done quickly! Dana wanted to make sure I had everything on time. Date was changed to allow me time to make our day Perfect! I would give Dana 5 stars and your production 5 stars. Everything is great!
Reply from The Knot2026-05-25
Dana sounds like she took fantastic care of everything for you, especially with the timeline adjustments and last-minute updates. I’ll make sure this recognition is shared with her team as well.
Sarah @ The Knot Customer Support
Easy to create, great support from the help center and a decent amount of options to build your website!
Reply from The Knot2026-05-25
Thank you for sharing this. I’m glad the website tools and support resources helped make the setup process easier for you.
Sarah @ The Knot Customer Support
Meuy in customer service assisted us with an issue with our order of escort cardsl. Meuy was kind and very helpful!
Reply from The Knot2026-05-22
Hi, we’re so pleased to hear Meuy was able to assist with your order and provide such helpful support along the way. We’ll be sure to share your kind words with her and the team.
Thank you for taking the time to leave such thoughtful feedback.
Sarah @ The Knot Customer Support
I failed to sign my name when I gave the gift. I contacted The Knot and they corrected it for me. Very thankful to Yugantar!!
Reply from The Knot2026-05-22
Hi, we’re so glad the team could help quickly update the gift details for you. Small moments like that matter, and we’ll be sure to share your kind words with Yugantar.
Thank you for taking the time to leave such thoughtful feedback.
Sarah @ The Knot Customer Support
Awesome experience with all the help throughout the whole process!
Reply from The Knot2026-05-22
Hi, thank you so much for the lovely feedback. We’re thrilled to hear you had such a positive experience and felt supported throughout the process from start to finish.
Sarah @ The Knot Customer Support
I cannot thank you enough for your help and support. The Knot provided excellent care with my order and shipment.
Thank you!
Thank you!
Reply from The Knot2026-05-22
Hi, thank you so much for your incredibly kind words. We’re delighted to hear the team was able to provide the support and care you needed throughout your order and shipment experience.
Wishing you all the very best, and thank you again for choosing The Knot.
Sarah @ The Knot Customer Support
You only got 1 because there is no zero. The reply to my cry for help only parroted the corporate message. No offer of help. Must be AI at work.
Reply from The Knot2026-05-22
Hi, we appreciate you taking the time to share this feedback. We understand how disappointing it is to be unable to complete a purchase while trying to send a wedding gift from abroad.
Your comments regarding international payment and checkout support have been shared internally as we continue evaluating future improvements.
Sarah @ The Knot Customer Support
Unable to place an order because my the card was not processed correctly.
Unable to place an order because my credit card declined but my bank did not see any record of my transaction.
Your hours are limited: you close at 3pm Pacific.
I called the next day after speaking with my bank. They saw no problem and no declined transactions. I called you and spoke with Haley. She attempted to make the purchase, my card was declined.
I called my bank again. They did not see the transaction. When I called you back, it was 3:01pm and you did not pick up. I left a message, and Amanda called me back. She told me the item was out of stock.
Today, I received an e-mail from Tamara. I replied to her e-mail that I had made the purchase elsewhere and please mark the item as purchased for the bride and groom so they won't get two.
I have no idea why my card was declined. My bank does not see the transactions that you "sent" to it. They even checked with Visa and there are no transactions.
But the worst of it is, you close at 3pm Pacific. This is not friendly Customer Service Hours for anyone who lives on the West Coast.
I was able to find it elsewhere.
Reply from The Knot2026-05-22
Hi, we’re sorry to hear about the frustration you experienced while trying to complete your purchase. We understand how confusing and inconvenient it must have been to repeatedly encounter payment issues without clear visibility into the declined transactions.
We also appreciate your feedback regarding support availability and service hours, especially for customers on the West Coast. While we’re glad you were ultimately able to find the item elsewhere and assist the couple by updating the registry, your comments regarding the overall experience have been shared internally for review.
Sarah @ The Knot Customer Support
The app and instructions were good, however, I was disappointed that I couldn't transfer money to the registry from a UK bank account. I did reach out to customer service to be told that the Knot does not support international transfers at this time.
Reply from The Knot2026-05-20
Hi, thank you for sharing your feedback. We’re glad to hear the platform and instructions were helpful overall, though we understand the inability to transfer funds internationally from a UK bank account was disappointing.
We appreciate you reaching out to the team, and your feedback regarding international payment support has been shared internally as we continue evaluating future improvements for global users.
Sarah @ The Knot Customer Support
The Knot failed to reply to written e-mail requests and also messages sent on their website within 24 hours. Trying to call the customer service phone number with all the various voice prompts is frustrating and a waste of time. If The Knot does not reply to written requests within 24 hours then I doubt they will reply voice mail messages within 24 hours.
Reply from The Knot2026-05-20
Hi, we’re sorry to hear the support experience felt frustrating and difficult to navigate. We understand how disappointing it is when you don’t receive the level of responsiveness you were expecting across email, messaging, and phone support.
Your feedback regarding response times, communication expectations, and the phone support experience has been shared internally as we continue working to improve the customer experience.
Sarah @ The Knot Customer Support
Assistance on the phone was critical but easy to get someone knowledgeable and very helpful. All arrived in time and was beautifully matched through the few days.
Reply from The Knot2026-05-22
Hi, we’re so pleased to hear the team was able to provide the guidance you needed and make the process feel smooth and reassuring. It’s wonderful to know everything arrived on time and came together beautifully for your event.
Thank you for sharing your experience with us.
Sarah @ The Knot Customer Support
deactivated credentials but i am not getting help to reset it and i urgently need to make some corrections on the site.
Reply from The Knot2026-05-22
Hi, we’re sorry to hear you’re having difficulty regaining access to your account, especially while trying to make urgent updates to your site. We understand how stressful and time-sensitive that situation can be.
Your feedback regarding the support and credential reset experience has been shared for further review.
Sarah @ The Knot Customer Support
Tamara was highly responsive and went out of her way to fix an error that I had made. We are so incredibly grateful. Thank you so much!
Reply from The Knot2026-05-22
Hi, we’re delighted to hear Tamara was able to step in and help resolve the issue for you. Knowing her attentiveness and support made the experience easier truly means a lot to us.
Thank you for taking the time to share such thoughtful feedback.
Sarah @ The Knot Customer Support
I am very saddened on how my issue was handled. The knot should be better for screening and not just assume people are robots. My account was banned from messaging vendors because you guys assumed I was spam not cool.
Reply from The Knot2026-05-20
Hi, we’re sorry to hear how upsetting this experience was. We understand how frustrating it must have been to lose access to vendor messaging, especially when you were actively planning your wedding.
We appreciate you sharing your feedback regarding the spam detection and account review process, and we’re reviewing the concerns raised around how this situation was handled.
Sarah @ The Knot Customer Support
I really enjoyed using the Knot for my wedding registry! It was really easy to use, and I love that all of our wedding information was on one website :)
Thanks for your support during our wedding planning!
Reply from The Knot2026-05-20
Hi, we’re so happy to hear The Knot helped make your wedding planning feel organised and easy to manage. Having everything in one place can make such a difference during such a busy and exciting time.
Thank you for letting us be part of your journey, and we truly appreciate your kind words about the support you received along the way.
Sarah @ The Knot Customer Support
Jaici did such a wonderful job of helping get my invitations just right before printing! Really appreciate all the feedback and professional help! Many thanks for your assistance and attention to detail! Mother of the groom ☺️
Reply from The Knot2026-05-20
Hi, thank you so much for sharing this lovely feedback. We’re delighted to hear Jaici helped make sure your invitations were perfect before printing and provided such thoughtful support throughout the process. We’ll be sure to pass along your kind words and appreciation to her. 😊
Sarah @ The Knot Customer Support
Very helpful. I ordered my wedding invites through the knot. There was a typo. I spoke with a rep, she jumped on it and made me very comfortable.
I also, love the wedding website that comes along with it and makes it very easy to manage your guest list and RSVP
Reply from The Knot2026-05-20
Hi, it’s wonderful to hear the team was able to quickly step in and help correct the typo on your invitations while making the process feel reassuring and easy. We’re also so happy the wedding website and RSVP tools have helped keep planning organised and manageable for you.
Sarah @ The Knot Customer Support
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