Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Written by the business, not verified by us.The Knot (www.theknot.com) has a 3.6 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews. Last updated 2026-08-30.
Great customer service fixing my website issue!
Hi, thank you so much for the kind feedback. We’re really glad the team could help get your website issue resolved and make the experience a positive one for you. Sarah @ The Knot Customer Support
Took too long to get design team to asked question about design. The card was a folded card, but they didn’t print messages on the inside of the card. Bad experience. Will think hard before using The Knot again. I have used Zazzle, although a little bit more expensive, but cards and drains are explane well on the website.
Hi, we’re sorry to hear this experience was disappointing. We understand how frustrating it must have been to wait for clarification from the design team and then receive cards that did not match your expectations for the inside printing. We appreciate you sharing your feedback regarding design communication, product clarity, and the overall ordering experience. Your comments have been shared internally as we continue working to improve both the design process and website guidance for customers. Sarah @ The Knot Customer Support
Despite stating "The Knot Worldwide", your site does not accept credit cards from Canada. VALID credits cards like VISA, MASTERCARD, etc. Funny, other "worldwide" sites have no problems accepting credit cards from Canada.
Hi, we understand how frustrating this experience was, especially when using an international card that works successfully on other platforms. We appreciate you sharing this feedback regarding international payment support and checkout accessibility for Canadian customers. Your comments have been shared internally as we continue evaluating improvements for a more globally accessible experience. Sarah @ The Knot Customer Support
Buggy interface, lost work multiple times, terrible customer service. I've ordered a sample and we will see how that looks but at this point more likely we go in a different direction for invitations. Multiple times while working on the draft the website would crash and we would lose unsaved progress. Started saving much more frequently, but then after checking out with my sample, it deleted my fully saved draft. Customer Service basically ignored the question and suggested that I "take screenshots" just in case.
Hi, we’re sorry to hear about the frustration you experienced while working on your invitation drafts. We understand how upsetting it is to lose saved work, especially after spending significant time customizing your design. We also appreciate your feedback regarding the support experience and the guidance you received when reporting the issue. Your comments around site stability, draft saving, and customer support handling have been shared internally for further review and investigation. Sarah @ The Knot Customer Support
Treazure and Carlie in customer service! Saved my whole damn wedding honestly. ✌️💕
Hi, this absolutely made us smile 😄 We’re so happy Treazure and Carlie were there when you needed them most, and we’ll make sure your kind words are shared with both of them. Wishing you an amazing wedding celebration! Sarah @ The Knot Customer Support
Customer service person very helpful, kind & considerate! Keep up the great responded!
Hi, thank you so much for the kind words. We’re delighted to hear the support you received was helpful and thoughtful throughout your experience. We truly appreciate the encouragement! Sarah @ The Knot Customer Support
The invitations were exactly as shown, came as told, and were very quality material. Love the free guest address printing.
Hi, thank you so much for the lovely feedback. We’re so happy to hear your invitations arrived just as expected and that you were pleased with the quality and guest addressing service. Sarah @ The Knot Customer Support
Ordered a gift for a friend from the knot. Had it shipped to myself as it was a part of a larger gift. I was informed when it was shipped but never given tracking information. Apparently UPS wouldn’t deliver the package unless I was home (no indication on why) but left a note. It took 3 days to get the package because I didn’t have my tracking number to provide them for verification and they put a different name above mine on the address listed. I don’t think I’ll purchase directly from the knot again.
Hi, we’re sorry this delivery experience was so frustrating. We understand how difficult it must have been trying to locate and receive the package without tracking information, especially with the added confusion around the shipping details and delivery requirements. Your feedback regarding shipment visibility and tracking communication has been shared internally as we continue working to improve the ordering and delivery experience. Sarah @ The Knot Customer Support
I purchased a registry item that the couple had removed. Somehow it was still on the registry but I had no way of knowing they had removed it. They never received the item, and the vendor and The Knot deemed it non-refundable. So a wasted $100 except for the vendor that kept it. I will never engage nor recommend The Knot again and will be sure to warn people about using its registry services.
Hi, we’re sorry to hear about this experience and understand why this situation would be so frustrating and disappointing. We appreciate you sharing your feedback regarding virtual gift cards, registry item visibility, and the overall resolution process. Sarah @ The Knot Customer Support
Wedding invitations came with the wrong address to my wedding. Have not heard back from anyone from the website to help me or offer a refund or offer to fix the issue. Beautiful invitations otherwise
Hi, we’re very sorry to hear about the issue with the wedding address on your invitations, and we understand how upsetting and stressful that must be. We’re also sorry for the delay in receiving support while trying to get this corrected. We’re glad you loved the overall look of the invitations, and we’re currently reviewing the order concerns you mentioned to ensure the appropriate team follows up to assist further. Sarah @ The Knot Customer Support
Hi, thank you so much for the kind feedback. We’re really glad you had a great experience with our customer service team. Sarah @ The Knot Customer Support
TheKnot has made everything from keeping track of all the planning that’s being done to making everything for guests simple and easy to access. TheKnot delivered PERFECT invitations, envelopes, and seamless set up for our website. The knot has made everything so easy and stress free so THANK YOU!!
Hi, thank you so much for such wonderful feedback. We’re delighted to hear the planning tools, website, and stationery all helped make the process feel easier and less stressful for you. It means a lot to know we could be part of such an exciting time. Sarah @ The Knot Customer Support
Hi, thank you so much for the lovely feedback. We’re so happy to hear the experience felt easy to use and that the communication throughout was helpful. Sarah @ The Knot Customer Support
My item from a bridal registry was available when I purchased it. Twelve days later I would receive a refund and an email stating that the product was available any longer. Your inventory should know at the time of purchase if it can fill the order placed! Waiting almost 12days to inform me causes me to try and order something else for my niece in time for the shower. This is not the kind of service I expect from the Knot!the only reason I gave it two star is because you issued the refund automatically and I didn’t have to track it down.
Hi, we’re sorry for the frustration and inconvenience this caused, especially with the timing so close to your niece’s shower. We understand how disappointing it must have been to learn the item was unavailable so long after the order was placed. We appreciate your feedback regarding inventory visibility and order communication, and we’re glad the refund was processed automatically once the issue was identified. Your comments have been shared internally for review. Sarah @ The Knot Customer Support
They called me at 6 am for sales boycott thus invasive practice. Companies must abide by the law this is illegal.
Hi, we’re sorry to hear about this experience and understand why receiving a call at that hour would be frustrating. We appreciate you bringing this feedback forward, and your concerns regarding communication practices have been shared internally for review. Sarah @ The Knot Customer Support
Such an easy process and made shopping a great experience experience!
Hi, thank you so much for the lovely feedback. We’re so happy to hear the process felt easy and helped make the shopping experience enjoyable from start to finish. Sarah @ The Knot Customer Support
Overall it was great. A little disappointed in waiting 5 days after purchase before hearing back with the first draft. Invitations were turned around much quicker, especially given the complexity of the invitations vs place cards. Place cards only had a first name and only 23 of them.
Hi, thank you for sharing your feedback. We’re glad to hear the overall experience was positive, though we understand the delay in receiving the first draft for your place cards was disappointing, especially compared to your earlier invitation experience. We appreciate the feedback regarding turnaround expectations and production timelines, and we’ll be sharing this with the team as we continue working to improve the experience. Sarah @ The Knot Customer Support
Its page to pay doesn't work propperly and dis nothing to help me.
Hi, we’re sorry to hear you experienced difficulties during checkout and understand how frustrating that must have been. We appreciate you sharing your feedback regarding international payment support and the assistance you received while trying to complete your purchase. Sarah @ The Knot Customer Support
Customer service was friendly and efficient.
Hi, thank you so much for the kind feedback. We’re really glad to hear you had a positive experience with the team and that everything was handled smoothly for you. Sarah @ The Knot Customer Support
Outstanding customer service!!! We had a horrible turn of events when our wedding venue unexpectedly closed and cancelled our event 4 months prior to our reception- we already had our Knot invitations printed and prepared to mail out... We went to the Knot with hat in hands to ask for reprints, and braced ourselves, thinking we were about to lose money on unusable invitations. But they reprinted them with our new location, free of charge!! Words cannot express how grateful we are. Thank you so much to the Knot for generously accommodating us!
Hi, we’re so sorry you experienced such a stressful and unexpected change so close to your reception. We can only imagine how overwhelming that must have been. We’re truly glad the team could help make one part of the process a little easier by getting your invitations reprinted quickly. Thank you so much for sharing such thoughtful feedback, and we’re wishing you all the very best for your celebration. Sarah @ The Knot Customer Support
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