Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.Facebook user group：https://t.co/lDCDlCInsh Instagram：https://t.co/ZnCV1xE4uoDiscord: https://discord.com/invite/aPftfX5AdT
Reviewers had a great experience with this company. People frequently praise the exceptional build quality and smart design of the items, noting that tripods and stands are remarkably sturdy, lightweight, and very useful for daily content creation. Consumers really love how compact and innovative the gear is, making it a reliable choice for impromptu vlogging and outdoor photography.
However, some reviewers were not happy with customer support, mentioning that it took a very long time to get a response or process refunds. A few other people also felt that delivery times were slower than advertised, while noting occasional minor issues with product defects or wobbly parts.
I orrdered directly from Ulanzi not knowing that they don't have US fulfillment, and that packages are shipped from China. (This information is not disclosed on their website.)
After waiting over five weeks for my order I received a notification from USPS that the parcel had COUNTERFEIT POSTAGE and would not be delivered. I contacted Ulanzi for support and they completely ignored the information about counterfeit postage, telling me to just 'wait a little longer.'
Side note... At the time of purchase I paid a few extra dollars for their "shipping insurance," only to now discover that when attempting to make a claim they won't refund the original payment method (credit card) and instead only offer direct deposit requiring me to provide my bank account routing information. For those that don't understand the significance of this, providing them this information would allow them to drain my checking account to $0. Now think about what I said about the counterfeit postage... a company that put fake postage on a package is now asking for direct access to my checking account! What an absolute scam. That's like a thief saying he'll give back the money he stole from me if I give him the keys to my house so he can deliver it personally, because "trust me bro." No way.
I'll be disputing the charges with my credit card company.
Ulanzi 回复2025-03-04
Dear Leif Dixon,
really sorry for that.
About this package of fog machine has not been delivered to you yet, there should be some trouble in the transportation process.
in order to protect your rights, we can resend to you from US warehouse.
Regarding resending, please check whether you have received an email from [email protected].
We are sorry for this inconvenience again,
hope to hear from your advice.
Awful customer service. I bought a tripod from Ulanzi as a gift for myself and in 2 days my friends gave me the other tripod for my bday. So I decided to return Ulanzi back. They are stating easy returns for no reason in 30 days. Lol it’s been a week now since I contacted them about return (you cannot just send it back, you need address where to send it to) and they are keeping sending me letters begging me (really!!) to keep the tripod and they are not giving me address. Like I said Im loosing my patience now. Im gonna dispute transaction with them with my bank if they are gonna keep me hanging like this.
This is the first time ever I’ve encountered anything like this with any store!!!
Upd March 8th.
Just to update and to be fair. Ulanzi did finally sent me the address for returns. Thanks for that. Im putting now 3 stars instead of one. My guess is they just really need to improve their customer service. So 3 stars are only for customer service. Things they are selling are great and worth 5 stars.
Ulanzi 回复2025-03-04
Dear AI,
We're sorry for this.
Did you provide your order number to our email address: [email protected] ?
We have not enquired about you sending us an email enquiring about logistics.
Looking forward to your emails.
Customer service is not professional and process is a NO!
Customer service is speechless. Ask for cancellation right after the transaction (not shipped yet) because I did purchased wrong item. Told me to wait for the email. Next 5-7 day no answer. Then they shipped and I have to return all at my expense. I still return because bad service. Such a bad experience of shop online. “Ulanzi Assistant“ dont use it. Doesn’t help, complicate system.
Ulanzi 回复2025-03-04
Dear Aimmy C,
We're sorry for this.
Did you provide your order number to our email address: [email protected] ?
We have not enquired about you sending us an email enquiring about logistics.
Looking forward to your emails.
Very bad customer service. They are not honest nor are they transparent. They won’t let you know if they are out of stock of their product until you place the order and then inquire about the delay. Then they won’t let you cancel. Read all of the one star reviews which tell of all of the bad shopping experiences. I just wished I had.
Ulanzi 回复2025-03-04
Dear Rod Simmons,
We're sorry for this.
Did you provide your order number to our email address: [email protected] ?
We have not enquired about you sending us an email enquiring about logistics.
Looking forward to your emails.
I had ordered Ulanzi Zero Y Lightweight Travel Tripod 3028 Kit 2 with a mini light. I was supposed to get a tripod, a phone kit, and a light. The only thing I got was the phone kit. The Tripod, the thing I was willing to spend 300 dollars on never arrived. I have video evidence that it was not stolen but never delivered. I tried calling +8618098963697 during business hours but no one answered. I tried calling multiple times too! This is very disappointing. I can't believe I did not get the tripod...just insane. No response from Ulanzi yet.
***Update. The item did arrive. This experience was still very stressful
Ulanzi 回复2025-03-04
Dear Mike Wozniak.
We're sorry for this.
Since the remaining products are not in stock in the US warehouse, we need to send them out from the Chinese warehouse, so they will be delivered late.
Currently, they are still in normal shipping.
Thanks for your understanding and patience,
hope you can get it soon.
If you still can not get the parcel then, please feel free to contact us,
Ordered goods with additional shipping protection and they have never arrived. Can see the tracking stop in a depot in London. Been there for weeks! Customer service terrible not doing their job. No refund, no sending of goods again. Just saying they await info from Royal Mail even when tracking I can see and they can see shows it’s never been given to Royal Mail. I was really looking forward to this product, but will never purchase from them again due to the truly appalling service I have received! :(
Ulanzi 回复2025-03-04
Dear Nick Twist,
We apologize for the inconvenience.
We have rescheduled a new package to you in accordance with shipping protection, and the package is on the way to your country..
Have a nice day.
Incorrect product description, refusing to refund and return, HORRIBLE customer service turnover time.
Avoid at all costs, there are better products with more intregrity on the market.
Ulanzi 回复2025-03-04
Dear Braydon Barrett,
We're sorry for this.
We have provided you with the return address and return instructions. Please confirm whether you have received the email from [email protected].
Thanks for your understanding and patience,
Please accept our sincere apologies to you for all the inconvenience caused.
Absolutely No Help. Sold Broken product and won’t even discuss troubleshooting. I just wanted it to work :(
Ulanzi 回复2025-03-04
Dear Abe,
We're sorry for this.
Did you provide your order number to our email address: [email protected] ?
We have not enquired about you sending us an email enquiring about logistics.
Looking forward to your emails.
I am giving you one point because you do not sell to Turkey. Why you do not sell to this country is very strange!!!
Ulanzi 回复2025-03-04
Dear Burhan Akyüz,
We apologize for the inconvenience.
Currently, due to restrictions on logistics channels, we are unable to ship to Türkiye. For more information on shipping policies, please refer to https://www.ulanzi.com/pages/ulanzi-shipping-policy
If you purchase an Ulanzi product next time, you can contact us in advance to inquire about transport.
Have a nice day.
Very bad customer service and experience- cannot recommend Ulanzi- sadly
The whole experience with Ulanzi was terrible. I ordered a tripod which I almost immediately realized had the wrong ball head- their website is very confusing. Within 12 hrs I sent them an email asking to cancel the order and was told they were on holiday but if I need to cancel immediately, I could text them- which I did and got no response. 3 days later, they responded saying the tripod shipped and I would need to return it. However the cost of shipping it back seems to be my responsibility- beware it does not say that any where on the website. I was also offered discounts which they did not honor- they offered my $8 for this review, let’s see if I get it. I was also offered a free $50 gift, which I could have used- again they did not include it. Every correspondence is by email, and days go by without a response. I am a photographer, Ulanzi gets good reviews for their products. Sadly, dealing with the company is a disaster- at least this has been my experience. I did write them and explain all of this and asked for a pre-paid return shipping label- like you get from nearly every other online shop- UNLESS they specifically say return shipping is the buyers obligation. All they did was send me a reply, 3 days later, with the mailing address and instructions on what THEY need to initiate the return and refund. I just hope they honor the refund- at this point I am not sure.
Ulanzi 回复2025-03-04
Dear customer,
We're sorry for the inconvenience caused to you,
Did you provide your order number to our email address: [email protected] ?
We have not enquired about you sending us an email enquiring about logistics.
Looking forward to your emails.
They were responsive to my emails but when I returned an item, they have refused to refund my money when I have the return tracking for the item. I will not deal with them again when things are shady.
Ulanzi 回复2025-03-04
Dear Judith Fuller,
so sorry for the inconvenience caused to you
we have arranged a refund for you,
please pay attention to your account information,
if you have any questions, please feel free to contact [email protected].
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