Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.Facebook user group：https://t.co/lDCDlCInsh Instagram：https://t.co/ZnCV1xE4uoDiscord: https://discord.com/invite/aPftfX5AdT
Reviewers had a great experience with this company. People frequently praise the exceptional build quality and smart design of the items, noting that tripods and stands are remarkably sturdy, lightweight, and very useful for daily content creation. Consumers really love how compact and innovative the gear is, making it a reliable choice for impromptu vlogging and outdoor photography.
However, some reviewers were not happy with customer support, mentioning that it took a very long time to get a response or process refunds. A few other people also felt that delivery times were slower than advertised, while noting occasional minor issues with product defects or wobbly parts.
Ordered at the beginning of December 2024 and the part of my order I did receive works well. Two items still have yet to be delivered, I asked why and they said their local warehouse was out of stock so it had to be sent from China. Totally understandable. But almost 4 months later, nothing has shown up and the tracking number they gave shows it still sitting in Hong Kong. Follow up emails have been ignored.
I can't recommend this company. Even though I like their products.
Edit: notice how they respond with the same automatic response to everyone. Yes, I did send my order number to their support email. Several times. It was ignored.
Ulanzi 回复2025-03-25
Dear Stu M,
We're sorry for this.
Did you provide your order number to our email address: [email protected] or [email protected] ?
We have not enquired about you sending us an email enquiring about logistics.
Looking forward to your emails.
Very good quality tools and buying experience. But I am not giving 5 stars because an item from a set that I would like to purchage, can not be bought seperate.
Dear William Briody,
Sorry that we do not know what you mean well.
Could you please kindly describe your problem so that we can solve it for you ASAP?
If you have any questions, you can always contact [email protected].
Quality exceeds expectations. Customer service is helpful.
Although delivery could have been a bit quicker I have absolutely no complaints about this company. After having ordered multiple of their products I honestly have to admit the quality exceeds my expectations. Important … you don’t have to sell a kidney to buy their products. Customer support is well within range of what I would consider good as they even managed to anticipate a followup question I was going to ask. Thumbs up!
Extremely Disappointed with Ulanzi’s Customer Service and Warranty Policy
I purchased a Ulanzi Filmog FM01 Ace through eBay. It was brand new, sealed, and delivered well within the product’s warranty window. After a short time, it stopped working—the atomizer fired, but the fan completely failed. I contacted Ulanzi directly to get help, thinking they would stand behind their product. I was wrong.
Their customer service made it clear they wouldn’t assist me because I didn’t purchase directly from their website. I explained that the item was out of stock on their site at the time, which is why I went through a reputable eBay seller. Despite providing all the order information and a video showing the defect, they refused to process an exchange or replacement. Instead, they kept repeating that I should contact the eBay seller, even though the seller was just reselling Ulanzi’s own product.
What’s the point of offering a warranty if they only honor it when it’s convenient for them? It shouldn’t matter where a product was purchased if it’s authentic and defective within warranty terms. Ulanzi’s refusal to take responsibility shows how little they value their customers. It was clear from their responses that they were more interested in avoiding the issue than helping.
I expected better from a company that markets itself as customer-focused. I won’t be buying from them again, and I recommend others think twice before doing so—especially if you’re not buying directly from their site.
Ulanzi 回复2025-05-26
Thank you for taking the time to share your experience — we’re genuinely sorry to hear about the frustration and disappointment this has caused.
We completely understand how upsetting it must be to receive a defective product, especially when it's still under warranty. While our current policy requires warranty claims to go through the original point of purchase, we acknowledge that this may not feel fair or customer-friendly in all situations.
Your feedback is valuable, and we’re sharing it with our team as we continue to review and improve our after-sales and warranty processes. We truly regret losing your trust and hope we’ll have a chance in the future to earn it back.
If there’s anything else we can do to support you, please don’t hesitate to reach out at [email protected] with your Trustpilot ID again.
The tripod (treeroot) is brilliant but sadly when you have a problem the ulanzi just ignores you. Within first month of using the tripod my central column quick lock system came apart and I've lost two small elements. I've exchanged few emails with customer service and they simply stopped replying. No solution, no spares available. I emailed them few times, each time few weeks apart asking politely to reply and they never did. Sadly now I have to write reviews all over the internet and share this experience to my YouTube channel so maybe one day Ulanzi will decide to respond.
Ulanzi 回复2025-03-25
Dear Pawel Pawel,
We're sorry for this.
Did you provide your order number to our email address: [email protected] ?
We have not enquired about you sending us an email enquiring about logistics.
Looking forward to your emails.
The Customer Support is great. I had no problems so far. My Fog machine is on its way and I got provided with my tracking number and details. The prices are also great and the quality of the Products are perfect for my use.
I've ordered a backpack on march 4 still I haven't received it yet .There is no response or update regarding the backpack.
Ulanzi 回复2025-03-25
Dear Murthy PSN,
We're sorry for this.
Did you provide your order number to our email address: [email protected] ?
We have not enquired about you sending us an email enquiring about logistics.
Looking forward to your emails.
Pure fraud.
They send a big bag full of plastic and paper and promise to send the real equipment later. But it does not happen.
Avoid!
Ulanzi 回复2025-03-13
Dear Виктор Димчев,
We're sorry for this.
Did you provide your order number to our email address: [email protected] ?
We have not enquired about you sending us an email enquiring about logistics.
Looking forward to your emails.
Terrible scam artists. Ordered an item from their site, they only sent half the order and refused me a refund.
Ulanzi 回复2025-03-12
Dear Ryan Dreyer,
We're sorry for this.
Did you provide your order number to our email address: [email protected] ?
We have not enquired about you sending us an email enquiring about logistics.
Looking forward to your emails.
Hello,
I ordered the ulanzi bp09 backpack in the 2nd of March and still havent received an updates on my order nor can I track it, I would apprexiate if tou could give me any kind of feedback.
Thanks,
Rodrigo
Ulanzi 回复2025-05-26
Hi Rodrigo,
Thank you for reaching out, and we're really sorry for the delay and lack of updates on your order.
We’ve flagged this with our customer service team and will look into the status of your BP09 backpack right away. In the meantime, could you please provide your order number so we can track it more efficiently?
We truly appreciate your patience and will get back to you as soon as we have more information.
Best regards,
Ulanzi Team
I have been using Ulanzi products for some time and their quality always impressed me. More recently, the company's customer service was very quick correcting a shipping problem created by USPS and this reassured the company's commitment with its products. I'll definitely continue using Ulanzi's products.
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