Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.Facebook user group：https://t.co/lDCDlCInsh Instagram：https://t.co/ZnCV1xE4uoDiscord: https://discord.com/invite/aPftfX5AdT
Reviewers had a great experience with this company. People frequently praise the exceptional build quality and smart design of the items, noting that tripods and stands are remarkably sturdy, lightweight, and very useful for daily content creation. Consumers really love how compact and innovative the gear is, making it a reliable choice for impromptu vlogging and outdoor photography.
However, some reviewers were not happy with customer support, mentioning that it took a very long time to get a response or process refunds. A few other people also felt that delivery times were slower than advertised, while noting occasional minor issues with product defects or wobbly parts.
Got one of their backpacks. Pack itself is pretty nice, but it said it came with an apple AirTag-compatible tracker to use with FindMy, and the device was completely non-functional. Could not pair with anything. They were unable to replace, and said it doesn't have a replaceable battery so it'd be dead in a year or two anyway. Offered a coupon as apology.
Ulanzi 回复2025-05-15
Thank you for your feedback — we're glad to hear you liked the backpack itself, but we're very sorry about the disappointing experience with the tracker.
While we weren’t able to replace the tracker this time, we truly appreciate your understanding and hope the compensation coupon was at least a small gesture of goodwill. That said, if there’s anything else we can do, please feel free to reach out again via [email protected] and include “Trustpilot – tracker issue” in the subject line so we can revisit your case.
Hi Federico,
Thank you so much for the 5-star review! We're thrilled to hear you’re happy with your experience and truly appreciate your support.
Your feedback means a lot to us — we look forward to serving you again soon!
— Ulanzi Team
Good and fast Shipping. Customer-service was also good and responded fast for a spare Part.
Ulanzi 回复2025-05-15
Hi Sebastian L.,
Thank you so much for the 5-star review! We're thrilled to hear you’re happy with your experience and truly appreciate your support.
Your feedback means a lot to us — we look forward to serving you again soon!
— Ulanzi Team
Purchased 3 items for my DJI Osmo Pocket 3 and I am happy with my purchase and the quality of the items. I also received a free giveaway with my purchase which will be utilised on my DJI RS3 Mini. Delivery was done on a timely manner and all the items were in great condition. I am looking forward to purchasing more items from Ulanzi. Thanks.
Ulanzi 回复2025-05-15
Hi MelzFitness,
Thank you so much for your kind words! We're thrilled to hear you're happy with your Osmo Pocket 3 accessories and that the giveaway will be useful for your RS3 Mini too.
We look forward to serving you again soon!
Difficult to address hidden defect…
Very Difficult to address hidden defect problem from their hotline
They are not professionnal at all
I did not find a correct response
Ulanzi 回复2025-05-15
Hi Andre, we're very sorry to hear about your experience and truly regret that our support did not meet your expectations.
Please contact us again at [email protected], and include “Trustpilot – hidden defect issue” in the subject line along with your order number and a brief description of the problem. We’ll make sure a more experienced team member handles your case directly.
We sincerely appreciate your patience and thank you for bringing this to our attention.
the delivery was late but the custumer service was nice offering me a discount and the product is perfect
Ulanzi 回复2025-05-15
Hi cristina,
Thank you for your kind review! We’re glad to hear you love the product and that our customer service could help make up for the delivery delay.
We truly appreciate your patience and support — hope to impress you even more next time!
— Ulanzi Team
I had an amazing experience buying from the official Ulanzi site! I bought a couple of things, had a very small fee for delivery in EU, which I am very happy about. Also the customer support was super helpful and was very quick to help and resolve my issue with delivered product. Everything was solved very quickly and the customer support is always amazing! Will definitely order more from the site, and can highly recommend it! the quality of the products is also amazing!
Ulanzi 回复2025-05-15
Hi Lesya Obbink-Taranova,
Thank you so much for the 5-star review! We're thrilled to hear you’re happy with your experience and truly appreciate your support.
Your feedback means a lot to us — we look forward to serving you again soon!
— Ulanzi Team
Very Difficult to address hidden defect problem from their hotline
They are not professionnal at all
I did not find a correct response
Ulanzi 回复2025-05-15
We're very sorry to hear about your experience and truly regret that our support did not meet your expectations.
Please contact us again at [email protected], and include “Trustpilot – hidden defect issue” in the subject line along with your order number and a brief description of the problem. We’ll make sure a more experienced team member handles your case directly.
We sincerely appreciate your patience and thank you for bringing this to our attention.
Prices are vastly better than at the local resellers in Poland. Swift shipping from the warehouse in Germany. Outstanding customer service expressing much care and providing useful and detailed information
Ulanzi 回复2025-05-15
Hi Adam Szkudlarek,
Thank you so much for the 5-star review! We're thrilled to hear you’re happy with your experience and truly appreciate your support.
Your feedback means a lot to us — we look forward to serving you again soon!
— Ulanzi Team
Their prices/sales on their own web store are a bit better than Amazon usually which is fantastic. They sadly don't always have all their products you can find on Amazon, but overall the selection is still very good. Shipping was shipped out quickly, and everything was well packed. Customer support is helpful, and I've typically heard back within 24-48 hours. I did get 1 item that despite being new had scratches in it, but it's not too big of a deal.
Edit: Ulanzi support took care of me before even replying to my review when I had reached out about the issue, and they replaced the damaged item! Really like the site, and would recommend them.
Ulanzi 回复2025-05-15
Hi,
Thank you for your thoughtful review! We're glad to hear you enjoyed the overall experience — from pricing and fast shipping to our support team's responsiveness.
We’re sorry to hear that one item arrived with some scratches, and we appreciate your understanding. If it ever becomes an issue, feel free to reach out — we’re always here to help.
Thanks again for choosing Ulanzi, and we hope to serve you again soon!
— Ulanzi Team
Decent products but terrible customer experience. Avoid.
Ordered a number of products through their shop and as they use that terrible app "Shop" I got caught out with an old delivery address being selected. Totally my fault for not double checking but I sent an email request to change the delivery address within minutes. They ignored this and only responded after they had "dispatched" it saying that it was too late despite the tracking information showing that the package had not been picked up by the carrier.
Ulanzi 回复2025-04-28
Thank you for sharing your experience.
We’re very sorry to hear about the inconvenience caused during your order process. While we do rely on the "Shop" app for order management, we completely understand your frustration, especially since you reached out so promptly after placing the order.
We apologize for not responding sooner and for not being able to intercept the shipment in time, even though the carrier had not yet picked up the package.
We are actively reviewing our processes to better handle urgent changes like address updates in the future.
Your feedback is very important to us, and we’re committed to improving our service experience.
If there’s anything we can still assist you with regarding this order, please feel free to contact us directly at [email protected].
Thank you again for bringing this to our attention.
I ordered three items. They arrived in two different shipments and at different times. Packed well and in order.
I contacted customer service, who answered me properly.
I am satisfied.
Slightly long shipping time.
Ulanzi 回复2025-04-28
Thank you so much for your feedback!
We’re glad to hear that you are satisfied with the products and our customer service.
We apologize for the slightly longer shipping time and the separate shipments — sometimes items are dispatched from different warehouses to speed up the overall delivery.
We truly appreciate your understanding and support, and we’re always working to improve every part of the experience.
Good stuff at great prices. When I go shoot, I’ve got some Ulanzi gear with me.
Ulanzi 回复2025-05-15
Hi bohus blahut,
Thank you so much for the 5-star review! We're thrilled to hear you’re happy with your experience and truly appreciate your support.
Your feedback means a lot to us — we look forward to serving you again soon!
— Ulanzi Team
Good design, mediocre product, worst customer service ever.
I've purchased many Ulanzi products over the years. Their design is always really good. Product durability is marginal, but given the cost not surprising.
The customer service, however, is simply the worst.
6 email exchanges over two weeks, telling me to contact someone else on two of those occasions, even a quick "order something else and we'll send you a new item."
To finally end up with an offer of a $3 refund for a $25 item that doesn't work.
Item:
ULANZI JJ02 Selfie Stick Tripod, Extendable Grip Phone Tripod w Detachable Remote Pocket Size, 3-in-1 Mini Phone Grip 2 Cold Shoe from Amazon.
Ulanzi 回复2025-04-22
We're truly sorry to hear about your experience — this is absolutely not the level of service we aim to provide. We appreciate your support of Ulanzi over the years and are especially disappointed to learn that we let you down after multiple email exchanges.
Your feedback about the product and customer service is being taken seriously and has already been escalated internally. While we strive to offer affordable gear with good design, we never want that to come at the cost of quality or support.
We’d like to make this right. Please contact us again at [email protected] with the subject line “Trustpilot JJ02 Case” and include your original order number. We’ll prioritize your case and offer a better resolution.
Thank you again for your honest feedback — we’re working to improve, and you’ve helped highlight where we need to do better.
I am using my ulanzi mt series tripod but suddenly the leg broken but I brand support is good I hope that
Ulanzi 回复2025-04-15
We’re truly sorry for the inconvenience and frustration you’ve experienced — that was never our intention, and we sincerely apologize for any trouble caused.
To help us resolve the issue as quickly as possible, could you please provide your order number and preferred contact information? Alternatively, you can reach out to us directly at [email protected]. For faster assistance, please include your Trustpilot username in the subject line of your email so we can locate your case right away.
We understand we may have fallen short this time, but please be assured that we’re taking your feedback seriously and will do our best to make things right.
We’re truly sorry for the inconvenience and frustration you’ve experienced — that was never our intention, and we sincerely apologize for any trouble caused.
To help us resolve the issue as quickly as possible, could you please provide your order number and preferred contact information? Alternatively, you can reach out to us directly at [email protected]. For faster assistance, please include your Trustpilot username in the subject line of your email so we can locate your case right away.
We understand we may have fallen short this time, but please be assured that we’re taking your feedback seriously and will do our best to make things right.
the best seller of photography equipment in this price segment
Ulanzi 回复2025-05-15
Hi Denis Marar,
Thank you so much for the 5-star review! We're thrilled to hear you’re happy with your experience and truly appreciate your support.
Your feedback means a lot to us — we look forward to serving you again soon!
— Ulanzi Team
Worst customer service ever, do not buy anything from them!
Worst customer service ever, products might be good, but service, oooh. I will never buy anything from them, since I figured this company exists I bought $700 worth of equipment, but it’s over!
I was trying to return item and just see what they told me “ I don't recommend you to return the item because, it takes a long time and you have to fill in the customs declaration”
Are you for real? You don’t recommend me?
Also the address “From” was in California not in China, why would I need it to send to China? I got package from California and I want to return to California.
Ulanzi 回复2025-04-14
We’re truly sorry for the inconvenience and frustration you’ve experienced — that was never our intention, and we sincerely apologize for any trouble caused.
To help us resolve the issue as quickly as possible, could you please provide your order number and preferred contact information? Alternatively, you can reach out to us directly at [email protected]. For faster assistance, please include your Trustpilot username in the subject line of your email so we can locate your case right away.
We understand we may have fallen short this time, but please be assured that we’re taking your feedback seriously and will do our best to make things right.
I had ordered this item by mistake as I was trying to see if my delivery address was acceptable. sure enough this order went through. so I wrote to them to cancel this order which they promptly did. last week I have been trying to order the BP10 bag but it declines the delivery address. its funny how I can order a tripod but I cannot order a bag.
As per Ulanzi reply that the bag is out of stock is not true as I had several emails to them and their reply was that the logistics partner cannot ship to my address. But any other item can be shipped. Does not make sense. There was another person who had the same issue as he wrote in FB comments. Any way it’s ok. Their products are good at least the ones I have previously ordered some years ago.
Ulanzi 回复2025-04-11
Hi John DeSouza,
Thank you so much for your kind feedback, and we’re glad to hear that your initial cancellation was handled smoothly.
Regarding the BP10 bag — we’re very sorry for the inconvenience. It’s likely that the warehouse in your region is currently out of stock for this particular item. Due to the larger size of the BP10, there may also be temporary shipping restrictions when it comes to international fulfillment, depending on the destination.
We really appreciate you bringing this to our attention, and we’ll continue working on improving our logistics network. In the meantime, if you’d like, feel free to reach out to [email protected] with your shipping address, and our team will check for a more specific solution or alternative.
Thank you again for your patience and support!
They dutifully refunded me within an hour of contacting them when I made a purchase in error as my card details were on their system.
Their site is in German so I have to constantly keep changing the language to English & the payment page reverts to German so errors can easily be made if you're unable to manually translate the text.
Ulanzi 回复2025-05-15
Hi Rue,
Thank you so much for the 5-star review! We're thrilled to hear you’re happy with your experience and truly appreciate your support.
Your feedback means a lot to us — we look forward to serving you again soon!
— Ulanzi Team
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