Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.Facebook user group：https://t.co/lDCDlCInsh Instagram：https://t.co/ZnCV1xE4uoDiscord: https://discord.com/invite/aPftfX5AdT
以上内容由商家自行提供，未经平台核实。Ulanzi（www.ulanzi.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 412 条用户评价，属于媒体与出版分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 30% 打了 1 星；商家回复了 86% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. People frequently praise the exceptional build quality and smart design of the items, noting that tripods and stands are remarkably sturdy, lightweight, and very useful for daily content creation. Consumers really love how compact and innovative the gear is, making it a reliable choice for impromptu vlogging and outdoor photography. However, some reviewers were not happy with customer support, mentioning that it took a very long time to get a response or process refunds. A few other people also felt that delivery times were slower than advertised, while noting occasional minor issues with product defects or wobbly parts.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I have had great success with their products, which are of superior quality at a much lower price point. My few interactions with support have been great. They ship quite a bit from US warehouses, so it has been fast.
Hi Ross, Thank you for being a repeat customer – we truly appreciate your support! We’re so happy to hear you’ve had a great experience with both our products and service. Your kind words mean a lot to the team! Ulanzi Team
Amazing experience with customer support. Thank you for making things right.
Hi Alberth, Thank you for your kind words! We’re really glad we could make things right and that you had a great experience with our support team. We’re always here to help! Ulanzi Team
Tripod is exactly what I was looking for, sturdy and lightweight. Legs extend and reduce smoothly and a short twist to lock in place. Fast shipping, I recommend this company and product.
Hi Monte, Thank you so much for the kind words! We’re really happy to hear the tripod met your expectations. Appreciate your support and recommendation! Ulanzi Team
item never came yet (they didn't inform me I had to find out for myself) then they said I had to send the item back to receive a refund. How do you return an item you never received? I asked them this question and it's nearly been two weeks of no response. They told me to reach out to the courier which said 2 day response time and it's also been nearly two weeks. Moral of the story use paypal because you can get your money back very quickly.
Hi Louise, We’re really sorry to hear about your experience — we totally understand your frustration. The courier has taken over the investigation on the delivery issue, and we've already escalated the case from our side to speed things up. We’ll make sure to update you immediately as soon as we receive any progress. In the meantime, please keep an eye on your messages in case the courier reaches out directly. Thanks so much for your patience and understanding! Ulanzi Team
Pure scam! I bought a product from this company but it doesn’t work at all since the magnet supposed to support my phone is super weak. Even a fridge magnet would be more powerful… (see for yourself in my video) And even though it would a deficient item from the production - which I don’t think so - the support team is as efficient as the product…lame! I’ve contacted them and they answer every 2-3 days if you’re lucky. Every time I said that I wanted a reimbursement in my email, they dogded my request and acted like they didn’t see it. And then, they said that they would send me the same item again to my address (that they asked me to confirm even though I didn’t want to), but since then, nothing…they just ghosted me… I sent my first email the 10th of June, we are the 3rd of July and I’m still waiting for them to act in any way! Believe me, you’ll be better off buying from a more serious company that sells real qualitative products!
Hi Aymeric, We're truly sorry to hear about your experience and frustration. We’ve already notified the relevant team to follow up on your case urgently. Please keep an eye on your inbox for further updates. We’ll do our best to resolve this for you as soon as possible. Thank you for your patience and understanding. Best regards, Ulanzi Team
Product I think is the best I ever purchased in a tripod
Hi Stan, Thank you so much for the amazing feedback! We’re thrilled to hear that the Ulanzi Treeroot Tripod is the best tripod you’ve ever purchased — that truly means a lot to us. Ulanzi Team
Hi Juan, Thank you so much for your feedback! We’re glad to hear the transaction was fast and smooth — that’s exactly what we aim for. Feel free to reach out anytime if you need support or have questions. Ulanzi Team
DO NOT BUY DIRECTLY OFF OF WEBSITE. If you buy from them perhaps you'll have a better experience through a third party like Amazon or Best Buy. I ordered off the website because they were doing a Mother's Day sale. I bought a tripod and three accessories for the tripod. I received the accessories but no tripod. After a week I contacted them only for them to tell me the tripod was out of stock and would not be in stock for 6 months! They never sent me an email updating me so presumably they would've kept my money for 6 months with no update. I contacted them about a refund and it took days for them to refund me for the tripod. I had to pay $6 to return all the accessories. A week passes and no refund. I email to follow up and they refund 1 out of the 3 items. I've been going back and forth with them for the better part of 2 weeks and the guy is saying he needs proof that I've returned the other items and wants me to provide pictures in order to process the return! I have a tracking number that proves I sent a package and that they received the return. Why would I bother paying $6 to return an empty package? This is so ridiculous. My next call will be to my bank.
Hi Ron, Thank you for bringing this to our attention, and we're truly sorry for the frustration you've experienced. Please rest assured that we are already following up on your case internally and will prioritize speeding up the process. Our team is reviewing the return records again to ensure all items are properly refunded. We’ll get back to you with a clear update as soon as possible. We appreciate your patience and understanding, and we’re committed to making this right. Ulanzi Team
Well priced and good support. Thank you, Eyre for helping me get a replacement of a light that didn’t work. Very efficient, will shop again. Been buying for over a year from them.
Thank you so much for your continued support! We're glad to hear Eyre was able to assist you efficiently with the replacement. It means a lot to us that you've been shopping with us for over a year—we truly appreciate your trust. Looking forward to serving you again soon! Ulanzi Team
Great service, quality items for good price.
Thank you for your positive feedback! We’re glad you’re happy with our service and product quality. Looking forward to serving you again! – Ulanzi Team
Great support from the service team – we had a defective product that needed to be replaced, and everything went smoothly. A very committed and helpful team!
Thank you, Brigitte, for your kind words! We're happy to hear our service team could assist you smoothly with the replacement. Your satisfaction means a lot to us, and we’re always here to help! – Ulanzi Team
I live Ulanzi products. There travel tripod and backpack Clip with F38 system has really been a boon in my backpacking trips which can be 17-20 mile days. Highly recommended.
Thank you so much for your amazing feedback! We're thrilled to hear the F38 system, travel tripod, and backpack clip have served you well—especially on those long backpacking adventures. Your recommendation means a lot to us! – Ulanzi Team
The customer service experience is the best experience I’ve ever received. They stayed on top of the order and made sure that I received my product Ulanzi stayed in constant communication with me even while I was too busy multitasking on other projects. I would like to thank Ulanzi.
Hi Xavier, Thank you so much for your amazing feedback! We're truly happy to hear that our team was able to support you throughout the process, even during your busy schedule. Your satisfaction means a lot to us, and we’re always here whenever you need assistance. Thanks again for choosing Ulanzi—we really appreciate your trust! Ulanzi Team
I had a problem with a flashlight 20 days before the warranty expired, and they sent me a new one quickly. Therefore, I want to give them a 10, since it could have taken them a few days to respond, and the warranty would have expired. I'm delighted with the service I received and the solution to the problem. Muchas gracias Ulanzi
Hi Ricardo, Thank you so much for your kind words and support! We're really glad we could help in time and that you're happy with the solution. If you ever need anything else, feel free to reach out. Muchas gracias for choosing Ulanzi! 😊 Ulanzi Team
I had problems with the delivery of my order (it took about 2,5 months to get it delivered), but in the end I'am pleased with the result. Both myself and the helpdesk, we had to be patient to get here. Yhe item a ordered look good and works fine so far, the quality look very good to me.
Hi Peter, Thank you for your patience and for sharing your experience. We truly appreciate you sticking with us through the delay — and we're glad to hear that you're happy with the product in the end. Your kind words about the item's quality mean a lot, and we hope it continues to serve you well! Ulanzi Team
I ordered a technical backpack for my gear and thought I had some issues with the shipping so I contacted them, they reply back very quickly and gave the right info. In the end everything was fine and on time!
Hi Adria, Thank you so much for your kind feedback! We’re really glad to hear that your backpack arrived on time and that our support team could assist you promptly. Your satisfaction means a lot to us — enjoy your new gear setup, and feel free to reach out anytime! Ulanzi Team
I had faced a problem , and emailed to Ulanzi . They helped to me by providing video that how to solved . Thanks to ulanzi.
Hi Suranjit, Thank you for your kind words! We're thrilled you’re happy with the product quality and found our support helpful. We really appreciate your support! Ulanzi Team
Good quality products and very helpful support.
Hi Kaido, Thank you for your kind words! We're thrilled you’re happy with the product quality and found our support helpful. We really appreciate your support! Ulanzi Team
I ordered a tripod from Ulanzi and am very pleased with the product, the price and the customer service. This was the first time I had dealt with Ulanzi and was slightly nervous to start with but I needn’t have worried. Free delivery in seven working days from HongKong is excellent, and this included an extra day while UK Royal Mail got their act together. Eyre in Customer Service was very helpful throughout the process. The tripod looks extremely well made and I am looking forward to using it ‘in anger’.
Hi David, Thank you so much for your thoughtful review and for giving Ulanzi a try! We're delighted to hear that your first experience with us was a positive one—from the smooth delivery to the support from Eyre. We’re glad the tripod met your expectations, and we hope it performs exceptionally well on all your upcoming shoots! Ulanzi Team
I placed an order for a tripod; after 2-3 weeks of no shipping information, I contacted them to check on it, and was informed that the item was back ordered and wouldn't be available for another month. This was definitely annoying. However, their support was very prompt, and cancelled and refunded the order very quickly.
Hi Travis, Thank you for sharing your experience. We're truly sorry for the delay and the inconvenience it caused. While we regret that the item was backordered, we're glad our support team was able to assist you quickly with the cancellation and refund. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Ulanzi Team
共 412 条符合条件的评价
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