Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.Facebook user group：https://t.co/lDCDlCInsh Instagram：https://t.co/ZnCV1xE4uoDiscord: https://discord.com/invite/aPftfX5AdT
Reviewers had a great experience with this company. People frequently praise the exceptional build quality and smart design of the items, noting that tripods and stands are remarkably sturdy, lightweight, and very useful for daily content creation. Consumers really love how compact and innovative the gear is, making it a reliable choice for impromptu vlogging and outdoor photography.
However, some reviewers were not happy with customer support, mentioning that it took a very long time to get a response or process refunds. A few other people also felt that delivery times were slower than advertised, while noting occasional minor issues with product defects or wobbly parts.
The Ulanzi 40w RGB par is a very well built light that can do many jobs in studio or on location. Our 6light kit will likely be among the first items to brought to the set on any given project. And it comes at a great price. I'll add that Ulanzi customer service is very good.
Ulanzi 回复2025-08-26
Hi Dan,
Thank you so much for your kind words! We’re glad to hear the 40W RGB Par Light and your 6-light kit are serving you well both in the studio and on set. We’ll continue working hard to provide high-quality gear at great value along with reliable customer service. Appreciate your support!
Ulanzi Team
Very helpful customer service. After my package became stuck inDHL sorting center, Ulanzi customer support was actively trying to help and after concluding, that DHL has lost my package, they offered to send the order again for free (even though, they didn't have to do so, since it was not their fault, that DHL lost the parcel).
Ulanzi 回复2025-08-20
Hi Pawel,
Thank you so much for your kind words and for sharing your experience. We’re truly sorry that DHL lost your package, but we’re glad we could resolve the issue quickly for you. Your satisfaction means a lot to us, and we’ll always do our best to support our customers.
Ulanzi Team
I have purchased a AM18 microphone.
The product has excellent sound quality, however here are the problems:
- I'm not able to download the files recorded in the internal storage.
- Ulanzi does not make available firmware updates for the product anywhere.
For both issues, I have checked the user's manual, website and contacted the support and they respond with non-sense comments.
I still recommend the product if you don't mind being outdated with your firmware, don't need to use the internal storage and don't need good customer support.
Ulanzi 回复2025-08-20
Hi Andre,
Thank you for your feedback. Regarding the firmware update, we do not recommend upgrading it by yourself. For the problem with downloading the internal recording software, if you mean that the files recorded inside the transmitter cannot be exported to your computer, could you please provide us with a short video showing the issue at [email protected]? This will help us make a more accurate assessment.
Thank you for your cooperation, and we’ll do our best to assist you.
My new favorite travel tripod. I purchased the Falcam Carbon Fiber R-141k and absolutely love it! I love the easy to use 1/4 turn to release the legs, the center column design and ease of use is superb. The overall design of the tripod is beautiful, very sturdy and light weight for travel...folded up in its well designed pouch it will fit in my carry on luggage bag. Ulanzi's customer service is also great, very communicative and easy to work with. I highly recommend Ulanzi and this tripod.
Ulanzi 回复2025-08-14
Hi Travelers Roam,
We’re so happy to hear that the Falcam Carbon Fiber R-141k has become your favorite travel companion! It’s great to know you’re enjoying the quick leg release, center column design, and portability. Thank you as well for your kind words about our customer service — we’ll be sure to share them with the team. Wishing you many amazing trips and photos with your new tripod!
Ulanzi Team
Hi Petya,
Thank you for your kind words! We’re so glad you had a great experience with our service and communication. We truly appreciate your support.
Ulanzi Team
My phone just slides off of the magnet. It looks great but doesn’t do the job. Then they took 2 and a half months to send it. By month 2 I canceled the order. They never responded and sent it anyway. And it turned out to be trash in a box.
Ulanzi 回复2025-08-14
Hi Kevonte,
We are really sorry to hear about your experience with the product and the shipping delay. We’ve already contacted our customer service team to look into this for you, and they will follow up with you directly to resolve the issue as soon as possible. Thank you for your patience, and we truly appreciate you bringing this to our attention.
Ulanzi Team
This review is not a product review - it is more important. It is about customer service. I recently had an issue that I sent to Ulanzi. I received a prompt reply and excellant service which solved my issue promptly and to my complete satisfaction. Such customer service is rare these days and speaks highly of this company. Dennis
Ulanzi 回复2025-08-14
Hi Dennis,
Thank you so much for taking the time to share this. We’re delighted to hear that our team was able to assist you quickly and to your satisfaction. Your recognition means a lot to us, and we’ll continue doing our best to deliver the kind of service you can count on.
Ulanzi Team
I’ve been using the ULANZI VL49 light for over a year, and it’s been incredibly useful for photography and video. The brightness is excellent, and the portability is a big plus. Even though my unit recently had an issue, ULANZI’s customer service went above and beyond to help — truly impressive support. Highly recommend!
Ulanzi 回复2025-08-14
Hi Hirata,
We’re so glad to hear the VL49 has been a helpful tool for your photography and video over the past year. Thank you for your kind words about our customer service — we’re always happy to help and make sure you can keep creating without interruption. We truly appreciate your recommendation!
Ulanzi Team
I have always had great luck with the Ulanzi brand. When I ordered a quick release plate and Velcro patch set during their anniversary sale, I decided to also get one of the mystery boxes, why not you know? I was sent a 10 inch panel light, wow! I had been wanting one, but needed to save up some for it, but what a great surprise. The customer service and delivery time were also great
Ulanzi 回复2025-08-05
Hi Laura,
Thanks so much for your support and kind words! We're so happy to hear you had a great experience — enjoy your new gear!
Ulanzi Team
I've been ordering Ulanzi products directly from their website since September 2024, with a total purchases exceeding $1200. Their prices are excellent, and I consistently received free shipping to RO (EU) within two weeks, which is impressive given it's from CN. One of my recent orders was delayed for over 20 days due to battery shipping regulations, with the package stuck at the carrier's facility. I reached out to customer support (service email), and they kept in touch throughout, typically replying within a day. I really appreciated their responsiveness and willingness to help resolve the issue. I'll definitely continue using their direct-to-consumer site.
Ulanzi 回复2025-08-05
Hi Alex,
Thank you so much for your continued support and detailed feedback! We're truly grateful for loyal customers like you and glad our team could assist you along the way. We'll keep working hard to provide the best experience possible!
Ulanzi Team
So I had been researching the F38 Quick Release (for camera), decided to pull the trigger by buying several units for myself and my professional photographer friends.
The units shipped were the old Version 1 units even though I ordered the newer V2 model. Gifted them only to realize later the difference.
I then wrote to Ulanzi's customer support to see if an exchange was possible - they asked for proof of purchase, pictures of packaging and the shebang, tried to say I ordered wrongly to no avail when I show them my receipt, backpaddled by offering me $10 coupon which I rejected citing I should be getting what I paid for.
In the end, they've since ghosted me to avoid any responsibility. Hence, it'd say they make fairly decent products and its CS could surely use a few bump ups.
Ulanzi 回复2025-07-28
Hi T.T.,
Thanks for sharing your experience and we're truly sorry to hear about the trouble.
I've already reached out to our customer service team regarding your case. May I kindly ask you to try contacting them once more? They should be able to assist you further now. Your feedback has also been shared internally so we can improve both our product logistics and service standards.
Appreciate your support and understanding.
Best regards,
Ulanzi Team
I like the good quality of lighting equipment and accessories for my pocket 3. The company also has superb customer service.
Ulanzi 回复2025-07-28
Hi Robert,
Thank you so much for your kind words! We're thrilled to hear you're enjoying the lighting gear and accessories for your Pocket 3. It's also great to know our customer service left a good impression — we’ll be sure to pass that along to the team!
Your support means a lot to us.
Best regards,
Ulanzi Team
Very kind and fast customer support. I had problems with receiving my shipped products. The support helped out very quickly and kind to get my tc001 displays. Thank you!
Ulanzi 回复2025-07-22
Hi Sven,
Thank you so much for your kind words! We're glad to hear you received your TC001 displays smoothly in the end!
Ulanzi Team
Bought a tripod but ended up not needing it for the event. Customer service was good and smooth. Was patient and restated things when they were confusing. Over all pretty good interactions with this company
Ulanzi 回复2025-07-17
Hi Jacob,
Thank you so much for sharing your experience! We're glad to hear our customer service team was able to assist you smoothly with the refund process. We always aim to be patient and helpful, so your feedback really means a lot to us.
Even though the tripod wasn’t needed this time, we hope you’ll consider Ulanzi again for future events or content creation needs. If there's anything else we can help with, feel free to reach out anytime!
Thanks again and have a great day!
Ulanzi Team
I bought the Ulanzi BP10 camera bag after doing research on all brands and deciding that the BP10 would meed all my needs. I've been very happy with my purchase and decided to buy more Ulanzi products, when I had the opportunity
Ulanzi 回复2025-07-17
Hi Gerry,
Thank you so much for your kind words and support! We're thrilled to hear that the BP10 camera bag met your expectations and that it’s been working well for your needs. It truly means a lot to us that you chose Ulanzi after researching various brands.
We’re so glad to have you as part of the Ulanzi community, and we look forward to bringing you more products that you’ll enjoy just as much. If you ever need any help or recommendations, feel free to reach out!
Ulanzi Team
I bought the TT88 tripod and unexpectedly received a messenger bag as a free giveaway — what a lovely surprise! 🎁
The tripod works great and feels solid for daily use.
Thanks Ulanzi for the kind gesture, and for making your customers feel appreciated. Will definitely come back for more!
Ulanzi 回复2025-07-17
Hi Lapat,
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re enjoying the TT88 tripod — and we’re glad the surprise gift brought a smile to your day! 😊
Your support means a lot to us, and we're so happy to know our gesture made you feel appreciated. We can’t wait to welcome you back for more gear — and if you ever have questions or need recommendations, we’re always here to help.
Thanks again for being part of the Ulanzi community!
Ulanzi Team
Customer service is a scam. My emails were never answered. Facebook Messenger finally worked and the responder keeps making up story after story and refuses to give me a refund on an item I have been trying to cancel for 12 days. Also then keeps offering me half of what I paid for the item. DO NOT order off their website although after my experience maybe don’t order at all.
Ulanzi 回复2025-07-17
Hi Susan,
We’re truly sorry for the frustration this situation has caused, and we completely understand your concern. I’ve already contacted our team to expedite the handling of your case.
We’ve approved the full refund — please keep an eye on the messages from our customer service team for the next steps.
Thank you for your patience!
Ulanzi Team
The lack of customer service and contact is unnerving.
I have other products from Ulanzi and enjoy them but a recent attempt to purchase from their web site has frustrated me. There is no customer service or contact possible with the company. It's all bogus and really leaves me feeling like I got scammed by them.
The Facebook page does not seem to exist anymore.
The phone number listed on the web site +8618098963697 is not a useful phone number. According to my phone the number rings in China and the only message is "Your account balance is five dollars".
A second phone number on the site 180-9896-3697 takes me to a message in the Dominican Republic that responds only "Your account balance is five dollars."
The chat function does nothing but open a window to Messenger with no account on the other end.
Edit:
Ulanzi did finally respond to most of my inquiries after I waited a few days. The responses have all been professional and similar in tone to the response they made to this review. The original issue was that I was never informed that my order had shipped. The web site was saying that the order was being filled and there was no email saying it had been shipped. I had wanted to cancel and order something else rather than wait while my order appeared to hang in the system. In reality the product had shipped the day after I place the order but I was never notified. Ulanzi did serve me well but communication was not good at that time.
Ulanzi 回复2025-07-17
Hi Matthew,
We’re really sorry to hear about your recent experience — we completely understand your frustration. Please rest assured that Ulanzi is a legitimate company, and we’re here to help.
For any order or customer service-related issues, the best and fastest way to reach us is via our official support email: [email protected]
Our team is actively monitoring this inbox and will get back to you as soon as possible.
We also appreciate your previous support and are truly sorry for the inconvenience caused. We’ll take your feedback seriously and work on improving our contact channels.
Thanks again for bringing this to our attention!
Ulanzi Team
This is a nice solid tablet holder, well-presented and packaged. It would have to be mounted on a ball head to be able to maneuver the tablet to different positions. If this was mounted up like the Neewer PA002 phone holder it would be a fantastic tablet holder.
Ulanzi 回复2025-07-10
Hi L.G.Z.Cat,
Thanks so much for your kind review!
Glad to hear you liked the build quality and packaging. Great suggestion regarding the mounting—definitely noted! Appreciate your support!
Ulanzi Team
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