Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.Facebook user group：https://t.co/lDCDlCInsh Instagram：https://t.co/ZnCV1xE4uoDiscord: https://discord.com/invite/aPftfX5AdT
Reviewers had a great experience with this company. People frequently praise the exceptional build quality and smart design of the items, noting that tripods and stands are remarkably sturdy, lightweight, and very useful for daily content creation. Consumers really love how compact and innovative the gear is, making it a reliable choice for impromptu vlogging and outdoor photography.
However, some reviewers were not happy with customer support, mentioning that it took a very long time to get a response or process refunds. A few other people also felt that delivery times were slower than advertised, while noting occasional minor issues with product defects or wobbly parts.
I would not recommend this company. They are unresponsive to email inquiries. I contacted them to request a pricing adjustment after they sent the promised coupon code only after I had already placed my order, but they refused to honor it. Despite multiple attempts to reach them, I received no response. Save your money—there are other, more trustworthy companies available.
Ulanzi 回复2026-01-04
Hi, Errol,
Thank you for sharing your experience. We’re sorry to hear about this. Could you please provide your order number so we can pass it to our customer service team and look into the issue properly?
Ulanzi Team
Terrible return policy. Don’t recommend anyone buy directly from you.
Ulanzi 回复2025-12-08
Hi Erik,
We are really sorry to hear this and apologize for the frustration caused. Could you please let us know the reason for the return? We’ll help speed up the process on our side.
Please keep an eye on your email — our CS team will reach out shortly to assist you further.
I didn’t get the tripod I ordered. It should be a zero-star.
I got the package delivered, but it has something else, not the tripod. I have sent the mail to Ulanzi, and hope to get it resolved.
Ulanzi 回复2025-12-02
Hi Rajib,
We are sorry for any inconveniece caused. According to the tracking information, the package has already been delivered. Here is the tracking number for your reference: YT2532100701991102.
Delivered on: Monday, December 1, 2025 at 13:43:13 (Local time).
Could you please help check your mailbox, front door, reception, or with neighbors/family members to confirm if someone else received it on your behalf?
If you still can’t locate the package, please contact us at [email protected] and we’ll assist you further right away.
Best regard,
Ulanzi Team
It's an amazing tripod and is definitely my go-to now. Lightweight, comes with a high quality carrying bag, and is the most versatile tripod I've ever used or have seen so far, especially at this price point. The built in Uka Quick Release mechanism is implemented so well and has such a sleek design, I recently purchased multiple Ulanzi Uka Quick Release Plate and Base Kit C007 for my other tripods and lights.
The device didn't work from the start. Customer service took a long time to contact me. Each subsequent email asked the same question, to which I provided information. I sent a video of the device, which didn't work immediately after removing it. I tested it with two computers and different cables. Instead of sending information about a return, because I wanted the device to work, nothing happened.
Ulanzi 回复2025-11-25
Hi Andrzej,
Thank you for your patience. We are very sorry for the inconvenience caused and we've already contacted our customer service team and they will arrange a replacement for you. Please keep an eye on your inbox for the follow-up details.
If you need anything else in the meantime, feel free to let us know.
Best regard,
Ulanzi Team
Absolutely Unacceptable Service for Order ULANZI164493
I placed this order on November 2, 2025, eight days ago, and since then, I have received NOTHING... no order update, no tracking number, and certainly no product. I have been left completely in the dark.
I sent an initial email asking for clarification and was met with total radio silence. After waiting DAYS with no response, I followed up with a second, firmer email demanding an immediate refund, and guess what? Still nothing. Zero communication. It is unbelievable that a company that sells seemingly good products (judging by the reviews) can have such utterly CRAP customer service.
You clearly have my money, but you cannot be bothered to send a single status update or even acknowledge my refund request. This isn’t just a delay; it's a profound failure of basic business operations.
Ulanzi: I demand an immediate and full refund for order ULANZI164493. Do not send the product; just process the return of my funds now. This experience has been a complete waste of time.
Ulanzi 回复2025-11-14
Dear Njuguna,
Thank you for reaching out, and we sincerely apologize for the confusion caused.
After checking your order ULANZI164493, we can confirm that it was shipped via USPS on November 3rd, one day after you placed the order. The shipment was split into two packages, which were delivered on November 4th and November 7th, according to USPS tracking records.
You can find the tracking numbers directly in your order details. If you are unable to view them, please contact us at [email protected]
, and we will send them to you right away.
USPS shows both packages as “Delivered – Front Desk/Reception/Mail Room”. We kindly suggest checking with your building’s mail room, reception, or front desk staff, as the parcels may have been received there on your behalf.
Please let us know once you have located the packages, or if you still cannot find them, and we’ll assist you further.
Thank you for your understanding and patience.
Best regards,
Ulanzi Team
I own several Ulanzi products, once again I am very happy with the quality of the new ball head. I have an Arca Swiss ball head and the Ulanzi function just as well at a small fraction of the cost. It is small enough to be used on my travel tripod. I have come to trust their quality and will not hesitate to buy more Ulanzi products.
Ordered the ma60 mini tripod for my iPhone and I also have the lm19. Perfect combination for vlogging, selfies etc. looking forward to future Ulanzi products. I love how compact the tripod is and leave it on my phone for that impromptu video/photo session. 😉
Fast delivery with good packaging. THe product itself lacks a little bit of usability (MA38). If the hoolder could rotate that would be nice but the phone can only be attached ni a 0 or 180° angle.
But the make is great, the materials are fine
It has been a week since I emailed Ulanzi for a return and refund of my tripod and I have heard absolutely nothing back.
Order number: ULANZI162769
Wish I'd read the reviews before buying.
Ulanzi 回复2025-10-29
Hi Mohammed,
We’ve checked and your order (ULANZI162769) was shipped the next day and delivered on Oct 22. Can you please tell us what issue you experienced or what made you want to return the tripod? We’ll do our best to help you out once we know the reason.
Ulanzi Team
I placed an order on the 22nd of October, I’ve requested to cancel and I’ve had no reply or anything thankfully the money is still pending. I wish I seen the reviews on this company before I purchased. Please reply to the email that I’ve sent and give me my refund, please and don’t send product out. Just cancel it.
This is my first and last time using this company.
My order number is ULANZI163720
Ulanzi 回复2025-10-27
Hi Tink,
Thank you for getting back to us. We’ve checked your order and the refund was already processed on October 27th. We hope this has resolved the issue for you.
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If there’s anything else we can help with, please feel free to let us know.
Thank you for contacting us and we’re sorry for the inconvenience caused.
To help us check your request and process the cancellation as soon as possible, could you please provide your order number? Once we receive it, we’ll confirm the status and assist you right away.
Thank you for your understanding and patience.
Ulanzi Team
My ordered was confirmed on 10/13. Delivery times stated are 3-4 days for USA. I reached out to customer service 10/21 and still haven't heard back from them.
After my review, they finally responded and told me the order would come early November, which it did. It came today 11/3/25.
The order was for two (2) combo MA38 stand + LM19 selfie ring light. No light arrived with the order. I'm hoping they will respond quickly and let me know about the status of this as well.
AFTER I wrote to Ulanzi about the missing lights, they responded within 24 hours and told me my lights would be expedited. I received them roughly 1 week later. I finally have my entire order on 11/10/25.
I changed my review to 4 stars instead of 1 star. The only reason I gave it 4 instead of 5 stars is due to customer service; however, they eventually came through after I started writing TRUSTPILOT reviews.
The MA36 is well made and useful. The LM19 light works very well with the stand, and I am happy with my purchase.
Ulanzi 回复2025-10-24
Dear Customer,
Thanks for your update! Regarding the light, we've arranged the shipment for you. Please check your inbox to see the tracking details.
Ulanzi Team
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We’ve already urged our customer service team internally and arranged to expedite your shipment. We sincerely apologize for the inconvenience caused by the stock shortage. Thank you for your patience and understanding.
Ulanzi Team
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