Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.Facebook user group：https://t.co/lDCDlCInsh Instagram：https://t.co/ZnCV1xE4uoDiscord: https://discord.com/invite/aPftfX5AdT
Reviewers had a great experience with this company. People frequently praise the exceptional build quality and smart design of the items, noting that tripods and stands are remarkably sturdy, lightweight, and very useful for daily content creation. Consumers really love how compact and innovative the gear is, making it a reliable choice for impromptu vlogging and outdoor photography.
However, some reviewers were not happy with customer support, mentioning that it took a very long time to get a response or process refunds. A few other people also felt that delivery times were slower than advertised, while noting occasional minor issues with product defects or wobbly parts.
I have mailed back my MA 50 to Ulanzi. I mailed it back on Sept 24 and to this day 10/15/2025 I have not seen my refund back to my account. I sent an email asking about it and no one f#$king responded to my email. I wish there is a zero star so that I don't to give you one.
Ulanzi 回复2025-10-16
Hi,
We’re really sorry for the unpleasant experience and the delay in response. We’ve already contacted our customer service team to prioritize your case. We’ll get back to you with an update as soon as possible.
Thank you for your patience and understanding.
Best regards,
Ulanzi Team
Never Received My Order and Customer Service Won’t Respond
UPDATE 10/20/25: I finally received the replacement order for the one that never arrived. To Ulanzi's credit, the replacement got here about a week after they said they'd ship a new one out. That being said, they never gave me a tracking number like they said they would and I never heard from them in the past week after reaching out for the tracking number.
Ultimately, I ended up giving 3-stars because I truly do like their products...and when my order was lost they did eventually make it right and ship a replacement. But their communication is very inconsistent. Sometimes I'd get a response next day, and other times I'd have to send a couple of follow up emails and not get a response for 1-2 weeks.
UPDATE 10/13/25: They have finally reached out again to resend my order for the lost package. Will update my review further once I receive it.
Customer service is terrible! Never received my order (ULANZI159695). Customer service said they’d contact the carrier and give me an update on my package in 1-3 days…that was a couple weeks ago. I’ve followed up via email multiple times and even reached out via Instagram and have not gotten any responses. It’s been over a month since it shipped. Tracking has shown the package hasn’t been scanned in transit in over 2 weeks. It has clearly been lost. Ulanzi charged me for “package protection” when I placed my order. What a scam. There’s an issue with my package and they won’t respond anymore. What exactly is the package protection for then? I’m now out $50 for the item I never received. Avoid this company at all costs and spend your money with a company that will ensure you get what you paid for. Very disappointed!
Ulanzi 回复2025-10-16
Hi Matt,
We sincerely apologize for the frustration and inconvenience caused. We completely understand how disappointing this experience has been. Our customer service team has already reached out and arranged a resend for your lost package, and we’ll continue to monitor the delivery to ensure it arrives safely.
We’re truly sorry for the delay in communication earlier — we’ve been handling a high volume of inquiries, but that’s no excuse for not responding sooner. Thank you for your patience and for giving us the chance to make this right.
Best regards,
Ulanzi Team
An almost perfect, easily transportable flashlight for my light painting. Love it. Could only be improved by having optional backlighting for the controls.
Ulanzi 回复2025-10-09
Hi Michelle,
Thanks so much for your review! We're thrilled to hear you love using it for light painting and really appreciate your suggestion about the control backlighting — that’s a great idea! We’ll definitely share it with our product team for future improvements.
Ulanzi Team
Great tripod! Delivery was a little slow if I'm honest took about 1 week to the UK but for the price and and quality 5 stars. Will definitely order again
Ulanzi 回复2025-10-09
Hi Charles,
Thanks so much for your feedback! We’re really glad to hear you’re happy with the tripod and its quality. Sorry about the delivery delay — we’ll keep working on speeding that up. Appreciate your support and look forward to your next order!
Ulanzi Team
Order ULANZI160017
Placed an order for a tripod and a cage a week ago.
Got my cage but my tripod hasn't been shipped since then.
Tried emailing them twice, but got no response.
This was a shame because I was traveling within the US, now I need to find a way to ship it to Dubai which is where I live.
I also bought their other tripod off amazon the tt38 as a replacement because I need to run my business, the tripod they sent me was broken.
Kinda ridiculous, I was hoping to invest completely into their systems but at this point things are comical
Ulanzi 回复2025-09-25
Hi Calvin,
We’re very sorry for the trouble you’ve experienced with your order. We’ve already arranged an expedited shipment for your tripod, and you can now find the USPS tracking number directly in your order page.
Please check the tracking details there, and let us know if you need any further assistance. We’ll make sure this gets resolved properly for you.
Thank you for your patience and understanding.
Ulanzi Team
I don't understand what Ulanzi want me to do for the return. These are the instructions sent to me by Ulanzi. They want me to send the item to them without telling me how I'm getting my money back? I have never encounter a terrible return process like this. I paid for shipping when I bought it, I have to pay for shipping again to return a defective item?
I sent an email for clarification no one replied.
Name: ULANZI
Address: 1100 CRANBURY SOUTH RIVER RD MONROE TOWNSHIP NJ 08831
When returning items, please provide us with the following information:
1. Photos of all product boxes
2. Photos of the shipping label included with the package
3. Please provide us with the return shipping number within 7 days of shipping, otherwise the warehouse will destroy the item.
4. Return shipping tracking number
The above information will help us verify that your returned item is intact.
We apologize for the poor experience.
I have provided your address, and I will process your refund upon receipt.
We look forward to hearing from you.
Best regards,
Eyre
Ulanzi Customer Service Assistant.
Ulanzi 回复2025-09-19
Hi Arkinimation,
We are really sorry for the confusion and inconvenience caused by the unclear return instructions. We’ve already escalated your case to our customer service team for urgent handling. Please kindly keep an eye on your email, and we will get back to you with a clear solution as soon as possible.
Thank you for your patience, and we truly appreciate your understanding.
Ulanzi Team
I have to give you another stupid star so I can make a terrrible review of your service. I bought an Ulanzi MA50 for my wife's Iphone 16. I'm trying to return it due to it's weak magnet. It can't hold my wife's Iphone nor mine. Order ULANZI159215. I sent several emailed to assist me on the return of the said item. No one ever replied to my email. Ulanzi has the lousiest service ever.
Ulanzi 回复2025-09-19
Hi Arkinimation,
We are truly sorry for the frustration and the poor experience you’ve had with our product and service. We completely understand how upsetting it must be, especially since your emails haven’t been replied to in time.
We have already contacted our customer service team and pushed them to handle your case with priority. Please check your email in the coming hours, as we will provide you with a clear solution for your return and refund as quickly as possible.
We sincerely apologize again for the trouble and thank you for bringing this to our attention.
Ulanzi Team
I had a problem with my tripod, one part broke. I contacted customer support and they were very helpful — they arranged to send me a new part. Now I’m looking forward to receiving it!
Ulanzi 回复2025-09-22
Hi Nadiya,
Thank you for your feedback! We’re glad to hear our customer support could help you resolve the issue. Hope the replacement part arrives soon and that you continue enjoying your tripod!
Ulanzi Team
I bought a smoking machine (FM01).
Arrived early, but not working.
Error: "Oil Tank Mismatching".
After a little insistence, they solved the problem.
I waited a while but in the end I have my working device, as I wanted, and this is the most important thing by the end
Ulanzi 回复2025-09-19
Hi Luca,
We are very sorry to hear about your bad experience with the FM01 and the delay in support. We understand how frustrating it must be to receive a product that doesn’t work as expected.
We’ve already contacted our customer service team to handle your case urgently. Please kindly keep an eye on your inbox for an email from [email protected] with the detailed solution.
We sincerely apologize again for the trouble and appreciate your patience while we work to resolve this for you as quickly as possible.
Best regards,
Ulanzi Team
We had trouble with a broken part. Very nice and competent contact. Where very helpful. Thanks a lot.
Ulanzi 回复2025-09-16
Hi Martin,
Thank you for your feedback! We’re glad to hear our team was able to help and provide support. We appreciate your kind words and hope you continue enjoying our products!
Ulanzi Team
Everything is great I am so happy with quality and the price , only thing I did not like that in their website you don’t update the customer with estimated arrival time for the delivery or whether it’s already sent or not, it felt weird just to wait until it arrived, otherwise I love the products and advertising you between all my friends, also I sent you an email if you could give me a discount code and did not get any response, so please do reply with anything, thank you so much
Ulanzi 回复2025-09-16
Hi Rawan,
Thank you so much for your kind words and support! We’ll work on improving delivery updates to make the process smoother. Regarding the discount code, we get back to you via [email protected] for more details.
Ulanzi Team
Requested to return a product following their return policy on Sept 2nd. Received a reply offering a lousy 5% refund to keep the product. Replied, requesting return authorization. No reply, authorization or mailing address. Don’t spend your money with this group, shady at best. Policy says, no questions asked for returns. Sept 8th, still nothing…..
Ulanzi 回复2025-09-16
Hi Vincent,
We’re really sorry for the frustration caused. Please be assured that our customer service team is already handling your case and actively working on a solution.
Thank you for your patience, and we’ll get this resolved for you as soon as possible.
Best regards,
Ulanzi Team
I ordered two producta early August. I followed up and was horrified deloveru would be over 3 weeks (that was shocking in todays age). By then i would have travelled AND left rhe house I was living at. I tried to redirect early on (the ap showed it was in the US of all places) but was told too late. I asked for a refund and was told when the products are returned.
So i did not get the products i paid for and the new tenant has not returned. A complete waste of money. There was no option for zero or minus.
Ulanzi 回复2025-09-16
Hi Laura,
I’m really sorry to hear about your experience — I completely understand how frustrating this must be. Thank you for sharing the details with us.
Our customer service team has already reached out to you directly with a solution. Could you please check your inbox for their message? If you don’t see it, kindly check your spam folder as well.
We truly value your support and will do our best to make this right for you.
Ulanzi Team
I ordered a tripod 9 days ago. It still hasn’t shipped. Checked in with their support and it took them two days to get back to me just to find out they didn’t disclose the product was back ordered anywhere in the order process and asked if I want to wait another 1-2 months to get it. Terrible customer service and bad business practices. The product I ordered was for my business and I put my trust in Ulanzi - they dropped the ball and now I have to scramble to find an alternative.
Ulanzi 回复2025-09-16
Hi Cameron,
We’re very sorry for the delay and the trouble this has caused you — especially since it was for your business. I completely understand your frustration.
Our customer service team has already reached out to you with a solution. Please check your inbox for their message.
Thank you for your patience and understanding. We’ll do our best to make things right.
Ulanzi Team
Package did come in pretty late but apart from that really love the bag has space for all your camera needs and it amazing
Ulanzi 回复2025-09-01
Hi Jesus,
Thank you so much for your kind feedback! We’re glad to hear you love the bag and that it fits all your camera needs. Sorry again for the delay in delivery—we’ll keep working to improve on that. Enjoy your new gear!
Ulanzi Team
The order came in a timely fashion, and is exactly what I needed.
Ulanzi 回复2025-09-02
Hi Kate,
Thank you so much for sharing your feedback! We’re glad to hear your order arrived on time and was just what you needed. Hope you enjoy it, and we look forward to serving you again!
Ulanzi Team
I have purchased a couple of items (tripod, camera cage, ... ) and every time I experienced a great service. Ordering process is swift and they are very responsive when asking questions. I haven't been let down a single time.
Ulanzi 回复2025-09-01
Hi Margot,
Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience with our products and service. It’s always our goal to make ordering and support as smooth as possible. We can’t wait to serve you again soon!
Ulanzi Team
I purchased three products (a power cable, a reflector, and a suction cup). The quality was inconsistent, and the customer service was the worst I have ever experienced. They refused to provide a prepaid return label, ignored my refund requests, and tried to pressure me to close my PayPal dispute with manipulative emails.
In the end, I only got part of my money back thanks to PayPal – not because Ulanzi helped. I still paid high return shipping costs and wasted time.
This company does not respect customers, does not follow fair return policies, and uses dishonest tactics. Avoid at all costs.
Update:
Ulanzi replied here on Trustpilot asking me to email them. But it is the same support service @ ulanzi.com that I already contacted many times without any help. Their public reply is misleading – privately they refused to solve my case. In the end, PayPal had to step in and rule in my favor. Customers should be aware that Ulanzi’s Trustpilot replies do not reflect their actual service.
Ulanzi 回复2025-08-26
Hi Yassin,
We’re truly sorry to hear about your experience. This is not the service standard we aim to provide. Could you please send your order number and product details to our support team at [email protected]? We would like to re-review your case and see how we can make things right for you.
Ulanzi Team
You don't deserve a star at all, but I have to select one for me to make a comment. A simple bluetooth of your own product you can't even make it connect.
Ulanzi 回复2025-08-26
Hi Arkinimation Trigraphics,
We’re sorry to hear about the issue you experienced. Could you please contact us at [email protected]
with your order number and product details? Our support team will assist you and provide after-sales service based on your situation.
Ulanzi Team
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