Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.Facebook user group：https://t.co/lDCDlCInsh Instagram：https://t.co/ZnCV1xE4uoDiscord: https://discord.com/invite/aPftfX5AdT
以上内容由商家自行提供，未经平台核实。Ulanzi（www.ulanzi.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 412 条用户评价，属于媒体与出版分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 30% 打了 1 星；商家回复了 86% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. People frequently praise the exceptional build quality and smart design of the items, noting that tripods and stands are remarkably sturdy, lightweight, and very useful for daily content creation. Consumers really love how compact and innovative the gear is, making it a reliable choice for impromptu vlogging and outdoor photography. However, some reviewers were not happy with customer support, mentioning that it took a very long time to get a response or process refunds. A few other people also felt that delivery times were slower than advertised, while noting occasional minor issues with product defects or wobbly parts.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Ulanzi Customer Service (Erye) was a true professional and ensured I received my replacement product immediately! Wow - super fast service! I love this product for all my iPhone picture taking needs. Thanks again!
Thank you so much for your kind words! We're really glad to hear that Erye was able to assist you quickly and that you're enjoying the product. Appreciate your support! 😊 Ulanzi Team
I bought from ulanzi European website a tripod that after 1 and half year broke a flimsy support just glued on the tripod . I ask for a replacement of that part, they answered that is out of warranty because it's just 1 year when legal warranty in Europe is 2 years.
We’re truly sorry to hear about your experience, and we appreciate you bringing this to our attention. To assist you further, we kindly ask you to reach out to our customer service team at [email protected]. Please include: A brief description of the issue Your Trustpilot ID Your original order details (if available) Our team will reassess the situation, taking into account your feedback. We value your support and trust, and we want to make things right as best as we can. Ulanzi Team
I purchased MT-60 tripot, and found a luck of one of the screws. I contacted the service and they say they can connect to another team. After traveling across many service agents, I finally got the answer that they can send it with the link here:, without any links. However, I like the product itself.
Hi, Thank you for your message and for your support of the MT-60 tripod. We're truly sorry for the inconvenience caused by the missing screw and the experience you've had with customer service. In order to help you resolve this as quickly as possible, could you please send your order number and a photo of the issue to our after-sales team at [email protected]? They will arrange a replacement part for you as soon as they receive the information. We really appreciate your patience and are glad to hear you like the product itself. If there's anything else we can assist with, feel free to let us know! Best regards, Ulanzi Team
Customer service is pitiful at best. Any reviews that say otherwise are paid reviews. It takes 48 hours to get a reply from CS and another 48 hours for each exchange. I’ve been going back and forth to trying to understand the status of my order with little to no help from ulanzi. I’ve tried calling the company to no avail. Their cs number on their website doesn’t connect and the second number I found on their site via a google search was answered by a screaming man who hung up on me. If anyone doubts this review, try calling the company yourself and see first hand.
Hi Charles Crislip, We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the level of service we aim to provide. To help us resolve your issue as quickly as possible, please email us at [email protected] with your Trustpilot ID and order details. We will prioritize your case and do our best to assist you promptly. Thank you for bringing this to our attention—we’re working hard to improve and hope to make things right. Best regards, Ulanzi Customer Support Team
Thank you so much for your kind words and support! 🙏 We’ll keep striving to deliver even better products and service. Looking forward to your continued support! 💪 — Team Ulanzi
The product is really well designed, it works well, has a practical, small size and holds the mobile phone firmly. A good product, congratulations.
Thank you so much for your kind words and support! 🙏 We’ll keep striving to deliver even better products and service. Looking forward to your continued support! 💪 — Team Ulanzi
Unfortunately that company put photo products that didn't finally you get , and haven't any included item when you order product, multivate customer with wrong photos that not included in your order, I contact customer service several times and just told me sorry, worse customer service
We’re sorry to hear about your experience. Thank you for your feedback — we understand how this could be frustrating. Please reach out to [email protected] and include your Trustpilot ID in the email. Our customer service team will prioritize your case and help resolve the issue as soon as possible.
Great quality on the backpack. Plenty of storage inside the bag and outside. Love the extra straps for different configurations. Shipping was very quick.
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the backpack — especially the storage and flexible strap options. We're also glad the shipping met your expectations. If you ever need anything or have questions, feel free to reach out. Happy adventures ahead!
I ordered a product that ended up being delayed due to manufacturing and tariff delays. By all accounts, I should’ve been disappointed by the wait time. However, I reached out and was pleased to find a real human with understanding and kindness. In fact, I reached out a few times for updates, and each time was met with an unexpected apology and offer to be refunded if I’d preferred. In a world with increasing expectations of immediate delivery and less human interaction with customer service, I found it rewarding to receive real responses to real concerns. For me, that was all I needed. The product also met my quality expectations after it arrived, so this review deserves the stars I’m giving it.
Hi Jayson, Thank you so much for your kind and thoughtful review. We truly appreciate your patience and understanding throughout the delay. It means a lot to us that you took the time to reach out and gave us the chance to make things right. We’re so glad to hear that the product met your expectations in the end, and even more so that our team was able to provide the support and human touch you deserved. Your feedback is incredibly encouraging to us and reminds us why we do what we do. Thanks again for your trust and support—we hope to serve you again in the future! Warm regards, Ulanzi Team
If I could give ZERO stars, I would. I ordered a teleprompter directly from Ulanzi’s website and realized within 10 minutes that I no longer needed it. I immediately tried to cancel the order – but guess what? They don’t even have a cancellation option on their website. Zero flexibility, zero support. Despite reaching out right away, they shipped the product anyway. Now that I have received it – completely UNOPENED and in its original packaging – they are flat-out refusing to accept a return. This is beyond unacceptable. Let’s talk about the product itself. Even without opening it, based on the reviews and complaints I’ve seen from others, it’s clear Ulanzi prioritizes cheap build quality and flashy marketing over actual value. And when it comes to their customer service? PATHETIC. Arrogant, unhelpful, and hiding behind a no-return policy that makes zero sense for unopened items. A good company would’ve respected the customer’s prompt cancellation request and at least allowed a return. Ulanzi? They seem more interested in trapping buyers than serving them. Save yourself the headache. Don’t fall for the hype. Shop elsewhere.
Hi Danish, We're truly sorry to hear about your experience and completely understand your frustration. This is not the kind of service we aim to provide, and we sincerely apologize for the inconvenience caused. Please rest assured that our customer service team has already been in touch and is actively working to resolve the issue. We’re committed to making this right and appreciate your patience as we follow up. Sincerely, Ulanzi Team
Purchased several times. Happy with the delivery and the product is the best one I have seen and used. Recommending to everyone.
Thank you so much for your continued support and kind words! 🙌 We're thrilled to hear you're enjoying the tripod and recommending it — it means a lot to us!
Hi Anthony, We’re very sorry to hear about this issue. Please send your order number to our official support email at [email protected], and mention that you are contacting us via Trustpilot. We will investigate and resolve this as a priority. Thank you for your understanding and support!
I ordered 2 Ulanzi LED lights for $160 CDN and instead received 2 DC-to-USB charging cables. Edit: I received the lights themselves a week later. It would have been nice to get a heads up that the lights would be shipped separately. Regardless, I'm quite satisfied with the products.
Hi MG, We’re very sorry to hear about this issue. Please send your order number and a photo of the item received to our official support email at [email protected], and mention that you are contacting us via Trustpilot. We will investigate and resolve this as a priority. Thank you for your understanding and support!
Excellent lens. I highly recommend it.
Thank you for the great feedback! We're so glad you’re enjoying the lens and truly appreciate the recommendation! 📸✨
Products are innovative and effective, and well-made. Customer service was responsive, and delivery was efficient.
Thank you for the wonderful feedback! We're happy to hear you enjoyed both the products and the service. Your support means a lot to us! 🙏
I had a good experience buying the Desktop Clock with its several functions (clock, counter, youtube followers numbers, weather etc...). Delivery was fast and the clock conforms to the website description.
Thank you for your positive review! We're glad to hear you had a great experience and that the Desktop Clock met your expectations. 😊 Appreciate the recommendation!
Really glad to report a follow up to my last review and Ulanzi have refunded the cost of one of the stands and are prepared to refund the remainder on completion of this 2nd review. The stands apparently were destroyed which is bizarre.But I am very grateful to Ulanzi for restoring my faith in them as a supplier. Thank you so much Ulanzi
Thank you for the follow-up and for giving us the opportunity to make things right. We're glad we could resolve the issue and truly appreciate your understanding and support. 🙏 Thank you again!
Love their products. Shipping takes a little while tho.
Thank you for your support! We're so glad you love the products. 😊 We're continuously working to improve shipping times — appreciate your patience!
Excellent customer service and communication, very good company to deal with Really glad to report a follow up to my last review and Ulanzi have refunded the of the stands. The stands apparently were destroyed by customs which is bizarre. But I am very grateful to Ulanzi for restoring my faith in them as a supplier. Thank you so much Ulanzi
We sincerely appreciate your feedback and are truly sorry for the frustrating experience you've had. We understand how upsetting it is to be left without the product or a refund, especially after doing everything right on your side. While the delay at customs and Evri’s lack of compensation have made this situation more complex, we don’t want you to feel abandoned or unheard. We would love the opportunity to re-evaluate your case. Please email us at [email protected] with your original order number and tracking details, and include “Trustpilot – customs return issue” in the subject line so we can prioritize your case.
Hi Mr PHILIP IRVING, Thank you so much for the 5-star review! We're thrilled to hear you’re happy with your experience and truly appreciate your support. Your feedback means a lot to us — we look forward to serving you again soon! — Ulanzi Team
共 412 条符合条件的评价
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