Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.Facebook user group：https://t.co/lDCDlCInsh Instagram：https://t.co/ZnCV1xE4uoDiscord: https://discord.com/invite/aPftfX5AdT
以上内容由商家自行提供，未经平台核实。Ulanzi（www.ulanzi.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 412 条用户评价，属于媒体与出版分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 30% 打了 1 星；商家回复了 86% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. People frequently praise the exceptional build quality and smart design of the items, noting that tripods and stands are remarkably sturdy, lightweight, and very useful for daily content creation. Consumers really love how compact and innovative the gear is, making it a reliable choice for impromptu vlogging and outdoor photography. However, some reviewers were not happy with customer support, mentioning that it took a very long time to get a response or process refunds. A few other people also felt that delivery times were slower than advertised, while noting occasional minor issues with product defects or wobbly parts.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The portable Fog Machine is great, Perfect for photographers and Videographers
Dear Tristan Winslow, We apologize for the inconvenience. Inventory display errors due to delayed system data updates. The product has now been delivered. If you purchase an Ulanzi product next time, you can contact us in advance to inquire about shipping time. Have a nice day.
I put in an order January 30, 2025. As of the writing of this review, my order has not been offered to USPS for shipment. Not impressive so far.
Dear customer, We're sorry for this. Did you provide your order number to our email address: [email protected] ? We have not enquired about you sending us an email enquiring about logistics. Looking forward to your emails.
The personal attention is unbelievable. Literally, I was getting personal responses from the company to e-mailed questions about shipping delays. The product is incredibly well thought out... (a tripod that turns into a monopod that you can use 2 legs as hiking poles!) And the contruction quality is top-notch. Definitely the best company I've ever dealt with.
Avoid this shop: they do not have the products in stock.
Dear Jeremy， We're sorry for this. Did you provide your order number to our email address: [email protected] ? Looking forward to your emails.
I made a purchase in January but while waiting for delivery, I found what I was looking for somewhere else and cancelled my order with Ulanzi. It took a while to get a refund as they were on vacation but received it when they got back. I have since ordered 2 more items from them. The products they make are great for smartphones and other applications and I will be purchasing additional products from them in the future.
I made another order months before from the german website and everything was perfect. Now they acted almost like scammers. I ordered a camera bagpack on 21st november 2024 in the european shop. They contacted me to inform me that the product was out of stock (no mention of this on the website at the time I placed the order) and that it will arrive at the end of the year. I decided to wait since I really like their products. In early january they told me it will arrive at the end of the month. around the 20th january I receive a package (with no shipping confirmation e-mail and no receipt in the box) with another cheaper smaller model of bagpack. I write them they made a mistake and they offer me to keep it and refund me 20 euros because the bagpack is now expected only in march. On their website they still have open orders for this bagpack stating it will arrive on the 28th of january!! Feeling mocked, I ask to return it since it's too small for me and they send me the address and no mention about the refund of the shipping costs or when the correct product I ordered will arrive in the warehouse! After this they where closed for vacation, I managed to sell the bagpack to a colleague and get the right one from Amazon at 60 Euros more. After my review they offered me to refund the shipping costs but still with no mention of a realistic shipping date.
Dear customer, We apologize for the inconvenience. Since this product was in pre-order status when it was first released, we have also included the pre-order information on the product page. The product has now been delivered. If you purchase an Ulanzi product next time, you can contact us in advance to inquire about shipping time. Have a nice day.
NEVER ORDER FROM HERE I placed my order over two months ago. Nov. 23rd….Once I noticed it wasn’t shipping I contacted them and they told me a few days after Christmas (Dec. 28th) so I said okay fine. Once it still didn’t ship I reached out multiple times and had to wait awhile for replies. They IGNORED my ask for a refund (I’ve asked for a refund 5 plus times now) and tried sending me the bag I no longer wanted anyway after dec. 28th. Now jan. 23rd I still have NOT received my order OR a refund. They told me to call USPS…I told them NO you call USPS and worry about getting your product back and just give me my refund! i am now waiting for an answer. I’ve decided when they answer I will be stating that I will report their warehouse in The USA to the better business bureau.
Dear Amanda Rivas， We're sorry for this. Did you provide your order number to our email address: [email protected] ? We have not enquired about you sending us an email enquiring about logistics. Looking forward to your emails.
I have a package that has been missing for a month. Customer service is not responding during the service hours indicated on the website. I have sent three emails requesting support and received only one response, which ignored my requests and simply stated that I needed to wait. EDIT: the package was sent back to the shop, customer service is on vacation and has left me with no news. Fantastic. Had to open an inquiry with paypal
Dear Federico Brughitta, We're sorry for this. Did you provide your order number to our email address: [email protected] ? We have not enquired about you sending us an email enquiring about logistics. Looking forward to your emails.
I have been using Ulanzi's products for all my video and photo gear, and the quality of their products are excellent!
My tripod broke and they just reissued me a new one! Very nice customer service.
your messenger on facebook completely ignores! how can you work like this!!! I have been waiting 2 weeks for an answer to the first question! and now I am waiting 2 weeks for the second question !!!! is your internet not working or do you get my messages in the mail!!!!!??????
Dear customer, We're sorry for this. Did you provide your order number to our email address: [email protected] ? We have not enquired about you sending us an email enquiring about logistics. Looking forward to your emails.
I ordered something on the 28th of December. In their shipping regulations says delivery between 10-12 if its not in stock. the products wich i ordered was in stock. now its almost one month ago, the products are still not delivered! this is a huge shame for a company like ulanzi. in 10 days i have a shooting without my ordered stuff. „great service“
Dear customer, We're sorry for this. Did you provide your order number to our email address: [email protected] ? We have not enquired about you sending us an email enquiring about logistics. Looking forward to your emails.
This camera bag is very nice, can't wait to get it in the field. I dropped it one star because it took several weeks longer to get it than it should. It took almost a month. I ordered before Christmas and got 3 1/2 weeks later.
Purchased a special kit consisting of an Ulanzi Zero Y tripod on December 27 plus a central column reported to be on stock. Just received the central column. I contacted Ulanzi to ask where was the tripod I purchased and they answered it would have been shipped separately. Still waiting for the tripod. I asked Klarna payment form to block the rest of payment due as I think a fraud was going on.
Dear Valencia Photographer, We're sorry for this. Did you provide your order number to our email address: [email protected] ? We have not enquired about you sending us an email enquiring about logistics. Looking forward to your emails.
I am writing to follow up on my order #ULANZI130445 for the Ulanzi BP09 Camera Backpack 22L B011GBB1, placed on 7th December 2024. At the time of purchase, the item was listed as in stock. A few days later, I contacted your team to inquire about the delivery date and was informed that the item was actually out of stock and would be shipped on 28th December 2024. On 5th January 2025, I emailed your support team to request an update on my order. After receiving no response, I sent a follow-up email two days later. Unfortunately, I still haven’t received any reply. I also attempted to reach out through Facebook Messenger but received no response there either. It has now been over a month and four days since I made the payment via credit card on your official website, yet I have not received the item or any meaningful communication from your team. I would appreciate an immediate update on my order status. If the issue cannot be resolved promptly, I will have no choice but to escalate the matter further and request a refund through my credit card provider. Thank you for your urgent attention to this matter. I look forward
Dear customer, So sorry for the inconvenience caused to you, Unfortunately, this backpack was delayed in arriving at the warehouse. Did you provide your order number to our email address: [email protected] ? We have not enquired about you sending us an email enquiring about logistics. Looking forward to your emails.
I really liked the products I've ordered at first sight. Haven't tested them to complete field test yet. giving a score of only 3 stars as they failed to deliver on time.
Their support team responded very fast and solved my issue efficiently
Horrible customer service and super slow shipping.
Dear CJ. We apologize for the bad shopping experience. Due to international shipping, there may be a delay in updating the parcel's logistics information. Thanks for your understanding and patience. Please accept our sincere apologies to you for all the inconvenience caused.
They wont cancel my order. even thought i immediately email them just not more than 1.5hrs ago. They immediately generate a tracking number and then claim they cant cancel orders because its about to ship. when i tried to track it.. the tracking no. is not even real. you cant track it. Been a ulanzi user for few yrs now. switch everything to falcam system. now thinking to change system due to this, will not order anymore ulanzi items
Dear customer, We're sorry for this. Did you provide your order number to our email address: [email protected] ? We have not enquired about you sending us an email enquiring about logistics. Looking forward to your emails.
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