超级超级超级
Urban Outfitters 回复2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Thanks, UO Team.
关于 Urban Outfitters
数据更新- 网站
- www.urbanoutfitters.co.uk
- 分类
- 活动与娱乐
- 所在地
- United States
- 状态
- 待认证
- 近 12 个月
- 208 条评价
- 差评回复率
- 68%（47/69 条）
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Urban Outfitters靠谱吗？
Urban Outfitters（www.urbanoutfitters.co.uk）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 208 条用户评价，属于活动与娱乐分类，口碑一般。评价两极分化：60% 给出 4 星及以上，同时 27% 打了 1 星；商家回复了 68% 的差评。数据最后更新于 2026-08-10。
用户怎么说
交货花了很长时间。
Urban Outfitters 回复2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you're unhappy with the delivery service, rest assured that this will be raised with the carrier to ensure we're always improving the shopping experience for our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
伟大的
伟大的。谢谢。
Urban Outfitters 回复2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Thanks, UO Team.
交付，晚于宣布的时间
我下单了，因为网站上说3-5天送达，结果是6天和9天。对我来说太晚了。我们在德国也有商店，所以我没有意识到订单是从英国发货的。
Urban Outfitters 回复2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you're unhappy with the delivery service, rest assured that this will be raised with the carrier to ensure we're always improving the shopping experience for our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
惊人的
店里的布局非常漂亮，所有的员工都很可爱，乐于助人。
Urban Outfitters 回复2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, rest assured that this will be passed onto the store! Thanks, UO Team.
我买了其中一个包和 bdg...
我买了一个袋子，使用一天后，上面的 bdg 掉下来了，现在只有两个洞
Urban Outfitters 回复2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened. Sadly, our online customer service team do not have access to store purchases. If you could please contact the store directly, they will be able to confirm what options are available. Rest assured though that this will be raised with our stock team. Our apologies for the inconvenience caused. Thanks, UO Team.
非常乐于助人且有礼貌的工作人员
Urban Outfitters 回复2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, rest assured that this will be passed onto the store! Thanks, UO Team.
我订购了一件物品去度假......
我订购了一件度假用的物品，上面写着如果在晚上 10 点之前订购，第二天就会发货，我确实这么做了。 3天后还没发货。联系了客服，他们没有提供任何信息。为什么标明 2-4 天送达，却没有提及可能需要数周时间才能发货！
Urban Outfitters 回复2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry for the issues you've experienced while shopping with us. Rest assured that this has been raised with the relevant teams, and you'll receive an update by email shortly. Our apologies for the inconvenience caused. Thanks, UO Team.
巴斯商店里粗鲁的助理
26 年 7 月 30 日带我的 3 个女儿去了巴斯商店。衣服的选择很丰富，正在计划购买。 我的一个女儿在更衣室（在那里工作的工作人员非常乐于助人、友好。） 我的另外两个女儿坐在沙发上，沙发后面是一张床，她们之前看到其他顾客也坐在那里。 一名助理走近我的女儿们，用粗鲁的语气说道：“这是一场展示。”这意味着你不应该坐在那里’然后走开。 我认为也许一些复习客户服务培训会在这里受益。消息本身没有问题，但传递的方式很粗鲁、唐突且不必要——也许只是被礼貌地要求移动并重定向到商店的其他座位？不幸的是，这种态度导致我把钱花在离 Urban Outfitters 很近的其他服装店，那里的员工让我们感觉更受重视和欢迎。 （也许一个书面标志表明它是一个展示也会很有用。）
Urban Outfitters 回复2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry for the issues you've been experiencing while shopping with us. Rest assured that this will be raised with the store as this isn't the service we aim to provide our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
黑线
瓶子背面有一个很大的黑色痕迹，我本来打算退货，但我能把它洗掉
Urban Outfitters 回复2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened, rest assured that this has been raised to our Distribution team as this isn't the service we aim to provide our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
不要在这里购物！
有史以来最糟糕的客户服务体验！我在离家 5 小时路程的地方买了一件衬衫，显然上面有一个洞，而且客服不肯给我退款。我已经联系过美国、英国和店内客服，但他们都不愿意帮助我或退款😡😡再也不要在这里购物了！
Urban Outfitters 回复2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened. Sadly, our online customer service team do not have access to store purchases. If you could please contact the store directly, they will be able to confirm what options are available. Rest assured though that this will be raised with our stock team. Our apologies for the inconvenience caused. Thanks, UO Team.
很棒的经历
易于订购并准时交货
Urban Outfitters 回复2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Thanks, UO Team.
送货服务
Urban Outfitters 回复2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you're unhappy with the delivery service, rest assured that this will be raised with the carrier to ensure we're always improving the shopping experience for our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
你好。
你好。 时间太长才收到 da chat 没有足够的信息
Urban Outfitters 回复2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you're unhappy with the delivery service, rest assured that this will be raised with the carrier to ensure we're always improving the shopping experience for our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
送货服务非常差
送货服务非常差。我的包裹被送到了错误的地址并且没有任何保护：东西坏了！
Urban Outfitters 回复2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened, rest assured that this has been raised to our Distribution team and carrier, as this isn't the service we aim to provide our customers. Our apologies for the inconvenience caused, and we're sorry that we've fallen short on this occasion. Thanks, UO Team.
我的包裹是在 5 天后寄来的……
我的包裹在预计送达 5 天后才送达
Urban Outfitters 回复2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you're unhappy with the delivery service, rest assured that this will be raised with the carrier to ensure we're always improving the shopping experience for our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
良好且友好的员工
良好的友好的工作人员
Urban Outfitters 回复2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, rest assured that this will be passed onto the store! Thanks, UO Team.
收银员很有帮助
Urban Outfitters 回复2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, rest assured that this will be passed onto the store! Thanks, UO Team.
还在等呢……
Urban Outfitters 回复2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the parcel hasn't arrived yet. Sadly this was delayed but rest assured that this has been raised with the carrier, and the parcel should be arriving within 2-3 working days. If the parcel hasn't arrived within this time, please contact our customer care team directly on [email protected] and they can investigate further. Our apologies for the inconvenience caused. Thanks, UO Team.
给我孙女的生日礼物…
给我孙女的生日礼物，她看起来很高兴
Urban Outfitters 回复2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that your granddaughter loves her presents! Thanks, UO Team.