uShip

Hi Rob,  Thank you for your review. I'm sorry to hear about your shipment damages. uShip is not the transporting company. uShip is the online platform where shipping customers can review, and select what service provider they want to work with. uShip secures the funds for all parties, and offers a Protection Plan (since we are not the carriers) at checkout. We are happy to open up the line of communication with the carrier that was selected, and help negotiate with the secured funds. Once the carrier admits fault, and forfeits their payment, we can take the funds held, and refund them to the original form of payment. Please give us a call at 1-800-698-7447. We're here to help!

Hi Rhiannon,  Thank you for your review. It sounds like you were dealing with a broker and not uShip. I'd like to advise to contact the FMCSA to report the broker. uShip is not a broker and does not assign shipments.  Kind Regards,

Hi Austin,  Thank you for your review. I'm sorry to hear about your experience. Please give us a call at 1-800-698-7447, and we can look into this transaction with you.  We're here to help!

Hi Milan, Thank you for posting feedback. I am sorry to hear about your account suspension. I will post what our Trust & Safety Team sends out for account suspensions. Per the terms of our uShip User Agreement (https://help.uship.com/hc/articles/360008771433-user-agreement/): 21. Right to Suspend or Remove Users. We reserve the absolute right to reject or suspend your participation, or remove You from your current participation, with the uShip Services at any time and for any reason or for no reason and without notice to You. We are not liable for any damage or loss resulting from such hold, suspension, or removal. An event that may result in the suspension or removal of your participation can include but is not limited to: flagging; abusive or hostile behavior; unresolved customer disputes; multiple accounts or relation to other accounts; committing fraud or violating this User Agreement; and, poor performance on the site (high cancellations or negative feedback, etc.). uShip has no obligation to disclose the reason for actions taken under this section. All decisions are final. Regards,

Good morning, feel free to contact our support team at [email protected] if you need help disputing your carrier's additional charges. We send email notices regarding additional charges and provide at minimum 3 business days for a response before we process the invoice as is. We'd still be willing to assist if you contact us via email and provide your shipment's BOL#.

I'm sorry about this experience but freight carriers do charge a higher rate for residential deliveries. If you did select the residence/home business location type prior to booking, then this additional charge should not have occurred. We'd be happy to further review your booking details and compare it to your shipment's final invoice. Feel free to contact our support team at [email protected] for further assistance.