uShip

Hello, Thank you for reaching out and providing this feedback on your experience and I'm sorry to hear. Please note, uShip is an online marketplace to help you get connected to independent carriers and, at times, brokers. We would like to take a deeper look into this issue for you. Please email in for Memeber Support to provider further assistance at [email protected] or call 1.800.698.7447 to reach Member Support. Our phone hours are Monday - Friday: 9 am-5 pm (CST). We look forward to hearing from you. Regards,

Hello, Thank you for reaching out and providing this feedback. I am very sorry to hear of this issue with the shipment delivery and the service provider. uShip would like to assist further if there was damage to your shipment or any other delivery issues. Please reach out to our Member Support line at 1.800.698.7447 or you can email us at [email protected]. Our phone hours are Monday - Friday: 9 am-5 pm (CST). We look forward to hearing from you so we can take a deeper look into this issue.  Additionally, here is some information into our role: uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. We’re not a transportation service provider, freight forwarder, or broker. We’re not involved in the actual transactions between members. We can’t prequalify or verify the accuracy of listings, the ability of service providers to transport shipments, or the ability of shipping customers to coordinate shipping. Likewise, we can’t ensure the timeline or completion of shipments booked through our site. This link to our [User Agreement](https://help.uship.com/hc/en-us/articles/360008771433) provides a more detailed explanation of our role and limitations. Kind Regards,

Hi Chris,  Thank you for your review. I'm sorry to hear about your experience. Please give us a call at 1-800-698-7447. We're here to help!

Hi Paul, thank you for your review. I'm sorry to hear you're dealing with issues on your shipment. Here is the hyperlink to the requirements on uShip's Protection Plan in order to have a smooth process. So long as the information required is provided your case will be addressed. https://help.uship.com/hc/en-us/articles/10273248474135-uShip-Protection-Plan-Terms-of-Service You can reach us at 1-800-698-7447. We're here to help!

Hello Christopher,  Thank you for your review, and I'm sorry to hear about your experience with the Protection Plan.  To help, here is the Protection Plan's Terms Of Service: https://help.uship.com/hc/en-us/articles/10273248474135-uShip-Protection-Plan-Terms-of-Service. When these terms and information requested are followed the Protection Plan can be processed and approved. Please feel free to reach out to us with any questions, our number is 1-800-698-7447. We're here to help!