uShip

Hi Josh, Thank you for sharing your experience. While uShip does not handle any of transportation process, we're sorry to hear that the pickup timing and communication did not meet your expectations. We understand how important it is for transport arrangements to align with travel and work commitments, and we regret the frustration this situation caused. While pickup dates can sometimes be affected by carrier scheduling and route logistics, we expect all service providers on our platform to communicate clearly and work collaboratively toward reasonable solutions. We appreciate you bringing these concerns to our attention. We value all customer feedback as it helps us improve the experience for everyone using our platform. Let me know if you have any questions. Kind Regards,

Hello Chas,  Thank you for your review. Once a review is left it cannot be edited. Please feel free to contact us at 1-800-698-7447 for assistance connecting with the carrier that damaged your shipment.  Kind regards,

Hi Jason,  Thank you for your review. I'm sorry to hear about the issues on the closed account due to inactivity. Typically, an account closes out after months or years of inactivity. Please feel free to give us a call at 1-800-698-7447 to see if there is something we can do to help with the new account that was opened. Kind regards,

Hello, Thank you for reaching out and providing this feedback and I'm very sorry to hear of this experience. Please note, uShip is an online marketplace directly connecting shipping customers like yourself with over 41,000 feedback-rated service providers who submit competitive quotes to win your business. These carriers are independent companies who then complete these shipments on their own.  If you are experiencing delays or issues with a shipment you had booked with a service provider, please reach out to our Member Support team so we can take a deeper look. Feel free to email us at [email protected] or call 1.800.698.7447 to reach Member Support. Our phone hours are Monday - Friday: 9 am-5 pm (CST). We look forward to hearing from you. Regards,

Hi Rebecca, I am so very sorry to hear about your experience, especially with your carrier canceling your booked shipment, and then having uShip suspend your account. I wanted to reach out personally to help, but I’m not able to find your name in our system. Our Trust and Safety team is responsible for any account determinations and handles everything through email. I’d recommend responding to Danny and working with them directly, as they’ll be able to assist you further regarding your account status. Please feel free to contact us directly if you need further assistance at [email protected] (mailto:[email protected]) or calling 1800-698-7447. We’re available Monday through Friday, 9:00am to 5:00pm CST. Kind Regards,

uShip typically covers any rebill under $10.00 and unfortunately this didn't occur here due to a mishap. I apologize for any frustration this may have caused. As stated via email earlier today, a refund of $7.50 for the call before pickup service has been issued.

Hi John, I am sorry to hear about your experience with the carrier that resulted in damages. I'd like to clarify the processing fee. The processing fee is comparable to a deductible and cannot be waived. All customers are made aware of the fees in two instances before finalizing booking. The processing fee is determined by the value amount you enter at checkout, not by the dollar amount of damage or loss your shipment obtained. At checkout, customers are notified of processing fees in two different instances. One is right below the box where one enters the item value, and the second, which occurs shortly after, is a popup in which the customer must agree to acknowledge the popup for the booking to be completed. The option to view the full UPP Terms of Service are provided as well. Once again, apologies for any frustration this may have caused. Sincerely,

Hello, Thank you for reaching out to provide this feedback. I'm sorry to hear of the delays and issues with communication with the service provider you booked with. We encourage you to leave feedback directly with the service provider via uShip in your account as well. Please note, uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. We’re not a transportation service provider, freight forwarder, or broker. We’re not involved in the actual transactions between members. We can’t prequalify or verify the accuracy of listings, the ability of service providers to transport shipments, or the ability of shipping customers to coordinate shipping. Likewise, we can’t ensure the timeline or completion of shipments booked through our site. Please feel free to reach out if you need anything else going forward or need assistance with leaving feedback for the service provider through your uShip account.  Kind Regards,