Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
Order 80924131755049. They are lined bifocals. I ordered no line progressive lenses.
Wherelight 回复2024-10-08
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
They are very low quality (no surprise!). Out of 5 pairs I ordered to try on, none were worth putting lenses in
Wherelight 回复2024-10-04
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I want my glasses replaced as they are night “light” and are extremely heavy and bulky for my face. Not to mention one pair is advertised as glow in the dark and they don’t.
Wherelight 回复2024-10-04
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
i have the same problem that i had the last time i reach out to you gas and they just sent me a email how to adjust the arms so the the want be crooked i have tried and one pair still is hurting be hand my ear
Wherelight 回复2024-10-04
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
The frames I ordered are gorgeous, really love the fit and the colour. I'm not happy that the glasses only come in a soft pouch. I was hoping for a case or something a little sturdier. The lenses are not as strong as my glasses bought through my optometrist. I don't know if it's something I did but the information from my prescription was entered correctly. Just because of that I won't be ordering from WhereLight again
Wherelight 回复2024-09-30
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I ordered my glasses on Sept 6, 2024. I still haven’t received them & no response from Wherelight on why they haven’t been shipped. I paid for them & expect my product. At this point I just want my money back so I can order from somewhere else 😩
Wherelight 回复2024-09-30
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
The frames I received don't look like the picture. They are dull and rough. They look like they came from the dollar store. I am going back to Zelool and Zenni.
Wherelight 回复2024-09-30
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Had no updates advising when my parcel was arriving. Not even in my spam . So found my purchase email and tried tracking that way. It said it was delivered today but it’s no where on my property and when you try looking on their website they don’t even include a image of where it was left so I can’t even use that. Can’t comment on the quality of the product cause I don’t have it. And there chat bot doesn’t allow you to translate into English so you can’t even ask them. To login you need to download their app , which you can’t in the UK. So I’m outta pocket and don’t have my glasses.
Wherelight 回复2024-09-30
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
My prescription isn’t clear. It’s blurry and I have to continue to squint my eyes to see. The frames are beautiful and I’ve gotten lots of compliments just can’t see.
Wherelight 回复2024-09-30
My prescription isn’t clear. It’s blurry and I have to continue to squint my eyes to see. The frames are beautiful and I’ve gotten lots of compliments just can’t see.
The photo changing lenses don’t work in my car and that’s when I need them :(
Edit added because I cannnot reply to your comment! I complained to customer service they said take a picture in full light and added do not take a picture in your car, they will not work.
Wherelight 回复2024-09-30
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
The stone fell off and when I emailed customers service no one got back to me.
Wherelight 回复2024-09-30
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I made order#80924050705184 and out this order very dissatisfy with several pair wrote you guys to see if you would replace them these frames or light plastic just not what you see on the website and some piece was missing I would love Hear nack
Wherelight 回复2024-09-30
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I brought two pair of glasses both with transitions lenses, and although I love the frames, neither pair has the photo chromatic aspect. I paid for transitions to avoid buying prescription shades
Wherelight 回复2024-09-24
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
My glasses arrived quickly and are very attractive looking. Frames are not as sturdy as I would like but with careful handling they should be fine. The price is certainly right!
The glasses are perfect! The service I received from Phyllis was awesome (please give her a raise) the only reason I don't give 5 stars is because it took longer than expected to receive them.
The glasses look gorgeous. They got my prescription and the transition lens right. However, I find it hard to breathe when they rest on my nose and one of the handles is squeezing behind my right ear.
Wherelight 回复2024-09-18
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Glasses broke after being worn 4 times, very disappointed, want refund or exchange. You can contact me at +19255970161
Wherelight 回复2024-09-18
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I gave only 3 stars because I felt the service should been much better.in the way of communication
Wherelight 回复2024-09-18
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
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