Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
The center of vision on the glasses is too high for where they sit on my face and I need to tilt my head down to be able to see, even after adjustment.
Wherelight 回复2022-01-07
Dear AmyJo Johnson,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Please don't worry. We will try our best to help you. We have contacted you via email. Our email address: [email protected] ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I ordered 2 pair of glasses & when I received them I couldn't see clearly. The prescription was wrong or something. Contacted customer service. After about 8 emails back & forth getting information to wherelight & getting information from wherelight I was told that my glasses would be made again. Now I'm just waiting to receive 1 of the pair of glasses I ordered. Hoping it doesn't take very long.
Wherelight 回复2022-01-07
Dear Barbara,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Please don't worry. We will try our best to help you. We would like to tell you that we have shipped the remade glasses out. You will receive it soon.Our email address: [email protected] ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Dear Crystal White,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Please don't worry. We will try our best to help you. Would you please tell us which glasses have problems ?We have contacted you via email. Our email address: [email protected] ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I wish I could see how pretty they are on my face!
I wish I could see how pretty they are on my face!!
My new glasses arrived in really nice packaging, and included a cleaning cloth. Wearing my old glasses, I can see that the glasses are what I ordered and they look great in my hand. When I put them on my face, unfortunately, I do not see clearly. I suspect this is a due to some difference in how Wherelight processes progressive lenses rather than an error, because the prescription is entered properly. This may be something that I can adjust to with time...I hope so because these are terrific looking glasses!
Wherelight 回复2022-01-08
Dear Pam Jennelle,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Please don't worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? Our email address: [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Dear Kirkland Delores,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Please don't worry. We will try our best to help you. Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? Our email address is [email protected] .We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Customer service was fine. They responded to my concerns, offered to redo my glasses in another frame which were, honestly, not cut well. One lens showed the cut along the edge, and it was obvious. I did not have them redo - they offered half back, not a full refund.
Wherelight 回复2021-12-30
Dear Paula Panasis,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with our website. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Please don't worry. We will try our best to help you. We have contacted you via email. Our email address: [email protected] ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Dear Pam Iwanicki,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with our website. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Please don't worry. We will try our best to help you. We have contacted you via email. Our email address: [email protected] ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Delivery was really slow. The glasses have etched guide markings on the lenses.
Wherelight 回复2021-12-28
Dear Jenine Abarbanel,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We are sorry for the delay. We are sorry that the shipping is affected by the COVID-19, so the speed of the delivery is slower than before. About the glasses, would you please take a photo of the glasses and send it to our email address: [email protected] ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Even with the corrected prescription.
I still am not able to see properly with the new glasses. Cant wear them at all. They give me headaches.
Very disappointing.
Great glasses. But can't see with them.
Wherelight 回复2021-12-24
Dear Lesa Stone,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We are sorry for this,please don't worry. We will try our best to help you. Would you please tell us which eyeglasses have problems ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction, and we also hope that you have a Merry Christmas and a very Happy New Year! Thank you again for your comments.
Glasses are nice. But can't see anything with the lenses so they sit in a drawer.
Wherelight 回复2021-12-24
Dear Lesa Stone,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We are sorry for this,please don't worry. We will try our best to help you. Would you please tell us which eyeglasses have problems ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction, and we also hope that you have a Merry Christmas and a very Happy New Year! Thank you again for your comments.
Unfortunately one pair was extremely too heavy on my face.
Wherelight 回复2021-12-24
Dear KAMISHA EDWARDS,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We will try our best to solve this problem. We have sent you a email. Could you please check your emails and reply us ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction, and we also hope that you have a Merry Christmas and a very Happy New Year! Thank you again for your comments.
Disappointed with quality of sunglasses. There’s splotchy marks around the edge of lenses where they sit in frame. Also there is a gap between frame and lenses too where light is visible so clearly does not fit in correctly
Regular glasses are fine
Wherelight 回复2021-12-25
Dear A. Ellis,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We will try our best to solve this problem. Would you please send the photo of the sunglasses to our email address: [email protected] ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction, and we also hope that you have a Merry Christmas and a very Happy New Year! Thank you again for your comments.
I ordered 3 pairs of glasses on the website about a week ago and have received no email or anything saying anything... No phone number for me to call and talk to customer service.
Wherelight 回复2019-11-15
Dear Roxy Looney, We would like to tell you that we have shipped your order out and you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877279905 If you have any problem, please feel free to contact us via email. Our email address is [email protected]
Thank you !
really cannot review yet because have not received product yet What I need help with is getting in contact with you---you keep sending me emails saying that you need my PD to complete my order but every time I try to respond message says "server not found" Your telephone number does not work Can you give me any suggestions as to what the problem is? Can anyone?
Wherelight 回复2019-08-06
Dear RL,
Most adults have a PD between 54 - 74mm. Are you sure that your PD is 80mm ?
We would like to tell you that PD is very important to your vision. So we suggest you to measure it again. If you don't know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps:
1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.
2.) Read the ruler in a mirror, or have someone at the same height as you read it.
3.) The mark that lands in the center of the other eye is your Pupillary Distance.
4.) Repeat these steps 2-3 times to make sure your results are accurate.
Please tell us your correct PD via email (service@mail- wherelight.com) ([email protected]), we will change it for you.
Customer service has been up and down, waiting to see how it improves
Good if glasses come undamaged and as ordered. Otherwise customer service is extremely difficult to reach and much less accommodating than most other online prescription glasses retailers. Poor exchange/return policy or even ability to follow through on said policies.
Edit:
Yes, I did receive a full credit in order to replace my glasses. However, in order to receive this credit I had to message the company on Facebook after not having received a reply through both of the available customer service emails provided after 2+ weeks. There is no phone number available for customers to contact wherelight. Once I did receive a reply, I had to specify that I expected a full credit in return rather than the half credit that only covered the cost of the frames I was originally offered. The representative only originally offered a credit for the cost of my frames, not the entire set of glasses with lenses. With a return policy that is strict about the time frame which the request is placed, it is fortunate that I continued to venture multiple avenues over multiple weeks in order to finally receive contact from the company. The representative I communicated with via Facebook was kind and helpful. The representative that contacted me regarding my credit refund was short and unfriendly. I had to be very clear that I expected back a credit that covered my entire purchase. Unlike other online prescription glasses websites, I felt very unwelcomed by the assistance I received, especially considering how much time and effort it took to reach a representative. There are plenty of other sites that do not even question reasons for return and are happy to provide friendly and fast customer service with a full refund rather than a credit. To the representative that replied to this comment, I am completely aware of how my order turned out and how the situation was handled. I still have all of the emails, which show how uninviting and short customer service was with me regarding these issues. To the consumers reading this review, I highly recommend using a different provider until wherelight can provide the same level of customer service that their competitors provide. They do have good products when they aren't jammed into a glasses case that is too small and bent during shipping. They don't have quality customer service.
Edit #2:
The company personally reached out to me regarding this review and is attempting to make up for the issues I experienced with my previous order. I do appreciate this and will update this review if I feel their customer service experience has changed for the better.
Wherelight 回复2019-08-06
Dear BB, Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We checked the record of your order and found we have offered you a 100% store credit. And you have used it in your order. If you have any questions, please reply to our email at [email protected] and we would be eager to assist you. Thank you!
Update!!!
Wherelight fixed the lenses for the frame that the prescription was incorrect in. I can see perfectly clear out of both lenses now.
Wherelight 回复2019-04-03
Hi,Thank you for posting your comment, which gives us an opportunity to address this issue. You are a valued customer, and we welcome the opportunity to respond to your concern. Your prescription was incorrect, and we apologize for any dissatisfaction you experienced .We will try our best to solve this problem. Thank you again for your comments. If you have any additional concerns, please feel free to contact us via email. Our customer service representatives will be happy to assist you.
Refunded money after bad customer service experience
After waiting over a month for 6-14 day shipping I was very disgruntled with my customer service experience. After speaking with several representatives my entire bill was refunded. I've still not received the product, but I'm assured it's on it's way.
Wherelight 回复2018-11-14
Dear Brittany Kensler, We would like to assist you further if there is problems of tracking.
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