Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
I love the selection if unique frames.. Overall glasses are satisfactory. My single vision glasses are fine. I can only see with my progressive lenses if I wear them down at the end of my nose and I don't like that. 😞 so those are a wasted 80 bucks or so
Wherelight 回复2022-07-01
Dear Holly Zielsdorff,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Ordering the glass was easy but they took 3 weeks to come in and when they did they are very cheap. The heart part is OK but the legs are super flimsy and broke before I even put them on. I was so excited and hopeful for these glasses abs this site. I'm very very disappointed
Wherelight 回复2022-06-28
Dear Andrea Jamison,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us the order number ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I love the style but the edges on the wend of the frame are not done correctly so the metal points out through what is supposed to be a plastic end. Also the nose pads are not shaved down correctly and are unfinished and I have gotten a very large rash from them.
Wherelight 回复2022-06-28
Dear Shannon Brown,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Would you please tell us which glasses have problems ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Its literally been like 2 months where tf is my package 🤦🏾 shoulda known it was a scam
Wherelight 回复2022-06-20
Dear Caahle Somadhi,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the shipping. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We found that your leave a negative review on trustpilot.
We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 11:36 am on May 16, 2022 in WILDERVILLE, OR 97543.
Do you check your mailbox ?
Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
It would be higher. However one pair is pretty cheaply made. It almost feels like a toy pair of glasses.
Wherelight 回复2022-06-20
Dear Sara Denk,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Would you please tell us which pair has problems ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I bought 2 pairs of glasses and the frame for one of the glasses broke within a month and there was no way for me to contact anyone to replace it
Wherelight 回复2022-06-08
Dear Peggyann Moseley,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us the order number ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Dear Sue Diaz,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us the order number ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I will not be purchasing glasses from wherelight again. The glasses I received were the absolute cheapest made glasses I have ever worn. The bows of the glasses were so sharp, they dug into my ears simply by resting on them. I had to add little rubber sleeves on each end to eliminate that. Then, out of nowhere, a chunk of my left lens rim straight up popped out. Not just a crack but a chunk. I was wearing them and heard a *ting*. I thought a pebble or something hit my glasses and thought nothing of it until later when my whole lens popped out. Imagine two cracks spaced out just a bit, and the slice of plastic in between just…popped out. I suppose you get what you pay for. These glasses were cheaper than Zenni in cost but also in every other way. I’m going back to Zenni where I’ll pay a bit more, but can trust more in the quality.
Wherelight 回复2022-06-01
Dear Ethan Graca,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us the order number ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
My frames snapped in half while on my face. Customer service was actually helpful as they had another pair sent to me. However they also snapped. I think my lense was too big for the frame. They were cute though, very lightweight material.
Wherelight 回复2022-06-01
Dear Kerry Stokes,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
The glasses were poor quality with lenses covered in very tiny circular cracks as soon as I got them (not sure what from, but they looked like how plastic cracks a little bit from pressure/stress sometimes) and the frames were terribly uncomfortable with or without the adhesive nose pieces.
Wherelight 回复2022-06-07
Dear Tuesday Feral,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us the order number ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I don’t understand why I was saying to review I haven’t used it in like over 56
Wherelight 回复2022-06-01
Dear Shalanda Hill,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I have loved most of my glasses from Wherelight. My last order, I ordered 2 pair of sunglasses. One pair was faulty. I emailed several times and never received any help in returning. I will give one more chance as I have been happy 99% of the time.
Wherelight 回复2022-06-01
Dear Kate James,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
If you have single vision, they may be perfect for you, but with bifocals it was not ok. Getting the line where the bifocal starts is very important and not possible virtually. Also without the little nose holders attached the fit is problematic for me as I have a narrow nose. Wherelight did resend as single vision, so bravo for customer service, but not for me.
Wherelight 回复2022-06-01
Dear Anne Everitt,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
My glasses were cute but the metal frame for the nose pads broke within a month and getting in touch about exchanged them or getting a refund was too difficult to make me want to shop.here again.
Wherelight 回复2022-05-26
Dear Veronique Sandefer,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. In order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
It was over three weeks before I received my order. I spent a few days to try out my new glasses. Both pair ended up hurting my eyes, so I wanted a refund. I was told it was over 30 days since I purchased them, so I didn't qualify for a refund. I think their selection is great! prices are low, but service is lacking. I have two pair for sale if you want....
Wherelight 回复2022-05-26
Dear Dawn Landreau,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We would like to tell you that we can remake the glasses for you. Are you sure that you don’t want us to remake the glasses for you ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I like the glasses frames but unfortunately the prescription lenses are not great in either pair-they are ok but not great, they distort my vision somewhat. I triple checked my prescription that I entered and provided my details to check. They just aren’t quite right. Overseas postage costs make it prohibitive to try to return to change.
Wherelight 回复2022-05-24
Dear K Lau,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Would you please tell us whether both pairs of glasses have problems ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Less than a month after receiving my glasses. I ordered 2 pairs. Both of them broke one right after the other. Not satisfied with the quality for the cost.
Wherelight 回复2022-05-25
Dear customer,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. In order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us your order number ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I have been requesting a tracking number for my order via Facebook Messanger for at least a week and continuesly recieved the the automatic response of "Sorry, item not found, please try again later!" Only after requesting "manual service" did I receieve a response that provided little next to no clarirty and did not respond to my last question.
Wherelight 回复2022-05-26
Dear Gabriela Augustinaitis,
Thank you for posting this review which gives us a chance to help you. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. But you need to contact the TIJN's customer service if the glasses you bought from TIJN had questions. We are Wherelight, we can not solve the problems from TIJN. We are different companies. Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
My glass broke in less then a year in my cabinet. Let me know the quality is not good.
Wherelight 回复2022-05-26
Dear Cristina MarroquinSilva,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. In order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
One pair of glasses broke the 2nd time I wore them. The others have cracked a lot sound the frame. Only buy on sale because you won't get a lot of time with each pair
Wherelight 回复2022-05-26
Dear Tiffany Pace,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. In order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Lensalter
MuukalOptical
Aoolia
Zeelool
Firmoo
Lensmart
Ublins
Eydology