Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
Be careful what you order because they do not stand behind their product. The glasses I received did not fit, therefore I could not see out of them. No refunds or exchanges. They will only give you a half off what you paid coupon.
Wherelight 回复2023-04-21
Thank you for your valued time and input. We are sorry to hear that you are having difficulties with your glasses. In order to better serve you, please do not hesitate to contact us directly so we can be of better assistance. Our email address is [email protected]. There, you can send us a photo of the original prescription with the pupillary distance and attach it to the email so that we can better assist you. We thank you for your time and understanding and look forward to your email.
I did not realize that the glasses I was ordering would have lenses tinted yellow. I did not order this at checkout so it must’ve been inherent to my frames. Sadly I do not enjoy the experience of seeing the world through a yellow tint.
Wherelight 回复2023-04-10
Thank you for your valued time and input. We are sorry to hear that you are having difficulties with your glasses. In order to better serve you, please do not hesitate to contact us directly so we can be of better assistance. Our email address is [email protected]. We thank you for your time and understanding and look forward to your email.
Took way too long and it was hard to find the info about my account. You shud implement a proactive update system.
Wherelight 回复2023-04-04
Thank you for your valued review. Our team loves hearing positive feedback from our customers and we are always delighted and committed towards providing you with the best products and services.
The glasses I purchased didn't work out for me. I was offered a replacement, including different frames that may have workes better. I chose to receive a refund instead, and they helped me quickly and kindly to get that done.
Wherelight 回复2023-03-22
Thank you for your valued review. Our team loves hearing positive feedback from our customers and we are always delighted and committed towards providing you with the best products and services.
Bought two sets of glasses. Received an email saying that one of the frames was not available and was discontinued. So, I chose another pair. A few days later, I received another email saying that my newest choice wasn’t available. So, now, after three choices, I have been waiting almost three weeks and no glasses.
Wherelight 回复2023-03-21
Thank you for your valued time and input. We are sorry to hear that you are having difficulties with your glasses. In order to better serve you, please do not hesitate to contact us directly so we can be of better assistance. Our email address is [email protected]. We thank you for your time and understanding and look forward to your email.
The process to order was great. Website was easy to navigate. Glass quality was ok. Lens quality was good as any other lens but frames were thin and cheaply made. I have seen glasses from this company that have great frames but the ones I selected not so much. These glasses will work for what I needed them for which is just driving sunglasses
Wherelight 回复2023-03-21
Thank you for your valued review. Our team loves hearing positive feedback from our customers and we are always delighted and committed towards providing you with the best products and services.
The frames are fine. I can't see properly through the lenses. The bifocal/close sight portion is too high. To see, I have to tilt my head down, which isn't manageable for regular wearing.
Wherelight 回复2023-03-02
Dear Lyn Herron,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We are sorry for this,please don't worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? Our email address is [email protected] . Thank you again for your comments.
The glasses I purchased had sparkles on the outside rim all the way around it started falling off the second day I wore them. Secure your sparkles better. Otherwise the glasses were perfect.
Wherelight 回复2023-02-28
Dear Shannon Cook,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Please don't worry. We will try our best to help you. Would you please take a photo of the glasses to show us the problem first? Our email address is [email protected] .We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I lived the frames, however they all run small and don't fit my nose in the right place...my view is distorted by the frame
Wherelight 回复2023-02-13
Dear Eurma Perry,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We are sorry for the inconvenience brought to you, please don't worry. We will try our best to help you. We have sent you the email. Would you please reply our email and tell us which pair has problems ? Our email address: [email protected] ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I ordered 2 pair of prescription glasses. 1 pair worked PHENOMENALLY while the other pair did not. After DAYS of reaching out to their customer service department to request a return/refund (with no response), I made a negative review explaining the situation. After this negative review, the company quickly reached out. I was told that I had to take down my negative review before they would refund my money. They stated it was "one of their policies". When I inquired about where it said that, they pointed to multiple different sections of their terms and agreements. When I asked for a specific section or line they were getting this "policy" from, they could not produce this information. I agreed to take down the previous negative review when my refund was finalized and they agreed.
The only reason I am not giving them 1 star is because, I really like 1 of the 2 I ordered and because they gave me a refund without me having to go through the hassle of returning the item.
I will not be ordering from this company again.
Wherelight 回复2023-02-03
Dear customer,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We have contacted you via email. Our email address: [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
One pair of my glasses that I ordered makes me dizzy and are heavy.
Wherelight 回复2023-02-02
Dear customer,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We have contacted you via email. Our email address: [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Service was great, good selection to choose from at an amazing price. However my glasses took over two weeks to ship which is insane. I’m still waiting for them to arrive and I ordered them at the start of the month.
Wherelight 回复2023-01-28
Dear Laura Rosso,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the processing time. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. To express our apology, we can offer you a coupon. Our email address: [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
The glasses are way too flashy! The site doesn't look like that.
Wherelight 回复2023-01-16
Dear Lori,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We have contacted you via email. Our email address: [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Dear Rodica,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with our website. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We are sorry for the delay. We would like to tell you that you placed the order on 10th Nov, 2022. You ordered Polarized lenses. So the processing time of these lenses is longer than the processing time of normal clear single vision lenses. And we shipped our order out on 16th Nov, 2022. And the glasses was delivered on 28th Nov, 2022. If you are not satisfied with these, we can offer you a coupon. Do you want it ?Our email address: [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I got charged with international fees again, and this is not the first time. Every single times I ordered, it happened, and I never agreed to it or was noticed when I placed the order. If u contact the customer service, they only give me coupon. I don't need the coupon because they always last for just some month, obviously I do not place glasses every month to make use of these coupons. I need my money back. This is my last time order from this website.
Wherelight 回复2022-12-20
Dear Tam Emanuel,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with our website. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. About the international fees, it was not charged by us.
It was charged by your bank. We suggest you to change a bank to pay the money next time.
About the international fees, we have refunded you international fees of the previous order even if we didn't charge you this fees. Our email address: [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Love the design but they tinted it wrong. They look fabulous
However the tiny is supposed to fade in and out which it does not. This however make them unsafe to drive while wearing. Driving is one of the reasons I need glasses. It kisses ne iff
Wherelight 回复2022-12-13
Dear Danielle Dhillon,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Please don't worry. We will try our best to help you.We have sent the email to you. Our email address: [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Color of frame is supposed to be green (dark to light)
Shipping was quick
Gave accessories which is a plus and a kit to make adjustments
Wherelight 回复2022-12-09
Dear Joe,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Would you please tell us which glasses have problems ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
My clear glasses make me feel dizzy. They are a thinner material than the sunglasses. The Sunglasses are fine. I like both frames. Working with customer service for the clear glasses.
Wherelight 回复2022-12-10
Dear Tasha,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Please don't worry. We will try our best to help you. We have contacted you via email. Our email address: [email protected]. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Love the color and shape, but they can get heavy throughout the day.
Wherelight 回复2022-10-24
Dear LaSheka White,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Would you please tell us your order number and which pair is heavy? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I have ordered from Wherelight several times with wonderful results. However, my last order arrived defective. A wire that wraps around the lenses was improperly assembled, and it was coming off. They are unwearable in this condition, and I'm afraid I will only make matters worse if I try to fix it myself. I tried to contact the company about a refund, but there is no clear route to resolving the issue that I can see. I simply want a refund for a product I can not use due to manufacture defect. The only information I can find is that I might be able to get 20% back, but it would not let me complete the process. As I said above, I have purchased from them more than once with no issues. I like their glasses, quality frames and spot on prescriptions. That is why I am giving them two stars instead of one.
Wherelight 回复2022-10-12
Dear Vickie,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. And would you please tell us your order number first? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
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