Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
My first pair of prescription sunglasses and I don’t regret it
These are my first pair of prescription sunglasses that I have ever bought and they are so worth it! I have really light sensitive eyes so I wanted a pair of sunglasses that I could wear, especially when I drive.
They are cute and comfortable and so far they seem well made and durable.
Loved the product but shipping was not a good experience. Hopefully future orders will have a better outcome
Wherelight 回复2023-08-21
Dear Diana Blocherer, Thank you for your feedback regarding your recent purchase. We apologize for any inconvenience caused by the shipping experience. We understand that timely delivery is crucial, and we are committed to improving our shipping process to ensure a better outcome for future orders.
Once again, we apologize for any inconvenience caused and appreciate your patience. We value your business and look forward to serving you better in the future.
Would love an update on my order. I haven’t had an update since the 8th of the August. It is currently August 18th.
Wherelight 回复2023-08-21
Dear ShaWuaghn, Thank you for reaching out to us regarding your order. We sincerely apologize for any inconvenience caused by the delay in providing an update.
In order for us to assist you better, could you please provide us with your order details, such as the order number or any other relevant information? This will allow us to investigate the issue and provide you with the most accurate information regarding the status of your order.
Once we receive the necessary information, we will prioritize resolving the issue and provide you with a prompt update. We understand the importance of timely updates and we assure you that we are committed to resolving this matter as quickly as possible.
Thank you for your patience and understanding. We look forward to hearing from you soon.
I am very pleased with my glasses, with one caveat. The Art.No 95929 glasses were supposed to also be photochromic grey lenses, but they were not. I don't usually wear sunglasses so they should work fine as normal but I was looking forward to finally having sunny weather glasses with cool light adapting lenses for the first time ever in 50 years.
Easy to order. Delivery to Australia was about the same time for an optometrist here, but with way better variety and value!
Have just placed my third order
I love the frames and the affordable rates. It appears to be a difference in the prescription of the glasses although it reflects the correct wording.
They eye glasses seems to strong for my eyes and I ordered more before I realized the difference. So now I may have several pairs of unwearable eye glasses.
Other than that I am happy with the product. If there is something you can do to help please let me know.
313-608-8064 or this email are good contacts.
Thank you
Wherelight 回复2023-08-16
Dear Kathy, We apologize for the issues you've encountered with the glasses frames you purchased. Its unfortunate that there seems to be a difference in the prescription, making them unsuitable for your eyes. We understand that this has resulted in multiple pairs of unwearable eyeglasses.
To assist you further, could you please provide us with the order information, such as the order number or any other relevant details? This will help us look into the matter and find a solution for you. Additionally, if you have any specific preferences for the frames or any other requests, please let us know so that we can address them accordingly.
Rest assured, We will do my best to resolve the issue and ensure your satisfaction. Thank you for your understanding, and we look forward to assisting you further.
Really liked the glasses that came in. I do not like the fact the order I made over a week before the glasses that came in still have not arrived.
Wherelight 回复2023-08-16
Dear Sherry, Thank you for your feedback. We're glad to hear that you liked the glasses that arrived. However, we apologize for the delay in receiving the rest of your order.
To assist you further, could you please provide us with your order details, such as the order number or any other relevant information? This will allow us to investigate the issue and provide you with an update on the status of your remaining items.
We understand that waiting for your order can be frustrating, and we apologize for any inconvenience caused. Rest assured, we will do our best to resolve this matter and ensure that you receive the remaining items as soon as possible.
Thank you for your patience and understanding. We look forward to resolving this issue for you.
My glasses arrived in a timely manner, ordering is very easy. I have only worn one pair so far, I mostly ordered eyeglasses to go with my Church outfits.
I really like my glasses, not exactly what I thought they would be. I thought they would be black and white not clear!
I was looking for black and white. I like the cat eye frame. The prescription was right on!! I would definitely order glasses from you again but just making sure of the design! Would like a better way to communicate with you in getting my glasses. I am happy with them and really like my sunglasses. So happy I did that!
I did not use your guidelines. At 84 I'm honest and upfront! I have had positive feedback on the style and looks. Thanks to all of you!
I've got 7 pairs of glasses from wherelight, and I was super excited when they started selling this design. They're very stylish and are made strongly. My dog sits on my glasses a lot and I have yet to break a pair. They also give you some rubber nubs to put on the plastic nose rests so the glasses don't slide your nose. I do feel like this design pinches my head more than others I have bought but I am hoping they'll loosen up after wearing them for a while
Very easy to create order and make order !
The prices are very good and from placing order till delivered to me(Singapore) , it’s 10 days.
The frames are ok. Some are flimsy some are great. Lens wise, no issue.
Would be better if they show on site what are the tints like in real life.
I can't wear 1 out of 2 of my pairs of glasses because the prescription is wrong.
Wherelight 回复2023-07-24
Dear Kris, We apologize for the inconvenience caused by the incorrect prescription on one of your pairs of glasses. We understand how frustrating this must be for you, and we want to resolve this issue as quickly as possible.
To assist you further, we kindly request you to provide us with the order details, including the order number and the specific pair of glasses with the wrong prescription. Please email us at [email protected]. This will allow us to investigate the matter thoroughly and provide an appropriate solution, such as a replacement or a refund.
Once again, we apologize for the mistake and any inconvenience it has caused. We value your satisfaction as our customer and will do our best to rectify the situation promptly.
Thank you for your understanding and cooperation.
Best regards.
I knew I was looking for oversized and funky glasses. Wherelight has them ALL.
Figuring out WHAT to order was the hard part. This was a first order so I had to reel myself in. I had just had a bad experience on another site and was a little leery. I ordered two pair and fell in love when I opened the package and tried on each pair.
Shipping wasn't months - just from March 27 to April 3 but I wasn't home to open them until the 4th. I think that's incredibly reasonable.
I receive lots of compliments on both pair and will order again. My prescription isn't complicated but still, correct and I CAN SEE!
Will probably order again. Thanks WhereLight.
Ordering was really quick and easy. The prices are great for the quality. Shipping time was decent. I ordered 5 pairs and kept every single one. One pair did fall apart already, but I think I may be able to fix them. I have recommended this site to friends and family.