Wherelight

Dear Richard, Thank you for reaching out to us and sharing your feedback. We apologize for any inconvenience caused by your recent purchase of our glasses. We understand that you are experiencing difficulties with clarity, limited distance area, and adjusting to the three different viewing areas. To better assist you, could you please provide us with some additional information? It would be helpful to know the specific model of glasses you purchased and any relevant details about your prescription or visual needs. This will allow us to address your concerns more effectively and provide you with appropriate solutions. In the meantime, we would like to assure you that customer satisfaction is our top priority. We have a dedicated support team ready to assist you with any issues you may have. If necessary, we can explore options for a refund or exchange once we have more information about your situation. Please email us at [email protected], and we will do our best to resolve the issue to your satisfaction. Thank you for your patience and cooperation.

Dear Anne, we apologize for the inconvenience you have experienced with your transition lenses. The white vertical line reflection you mentioned seems to be a result of the lens reacting to direct sunlight. This can happen occasionally due to the nature of transition lenses. To improve your experience, I recommend trying the following steps: Clean your lenses: Sometimes, smudges or dirt on the lens surface can cause reflections. Use a lens cleaning solution and a microfiber cloth to clean your lenses thoroughly. Adjust the fit: Ensure that your glasses are properly aligned and fitting snugly on your face. Sometimes, a slight adjustment can help minimize reflections. If the issue persists or if you have any further concerns, please email us at [email protected] so that we can assist you further. We value your feedback and will do our best to address the issue and ensure your satisfaction. Thank you for bringing this to our attention.

Dear Linda, Thank you for sharing your feedback regarding your recent purchase of our glasses. We apologize for any inconvenience caused by the blurriness when looking down and the difficulty in reading with them. We appreciate your positive comments about the lightweight frames and the affordable price. We understand that these glasses may not meet your expectations as a primary pair, but we're glad to hear that they serve as a suitable spare. We value your satisfaction and will take your feedback into consideration for future improvements. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Please email us at [email protected]. We strive to provide the best possible customer experience and appreciate your feedback.

Dear Eileen, We are sorry to hear that your new pair of glasses doesn't fit as well as the first pair, but I'm glad to hear that you're satisfied with the vision quality. It's great to know that the first pair worked well for activities like yoga, exercise, and amusement rides. If the new glasses are not as fitted, it's possible that there may be a sizing issue or a difference in the frame design. I recommend reaching out to our customer support team with your specific concerns and they will be able to assist you further. They may be able to provide guidance on adjusting the fit or offer a replacement if necessary. We value your feedback and strive to improve our products based on customer experiences. Your satisfaction is important to us, and we appreciate your support. If there's anything else we can assist you with, please let us know.

Dear Chaommy, We sincerely apologize for the inconvenience caused by the delay in delivering your glasses and deeply regret any inconvenience caused. During the production process of the glasses, unforeseen issues arose, resulting in the delay. However, please rest assured that your order has been shipped and is currently in transit. To make up for the inconvenience caused to you, we are willing to make every effort to compensate you. Please contact our customer service team and let us know your needs, and we will do our best to meet your requirements. Once again, we sincerely apologize for the inconvenience caused and sincerely thank you for your understanding and support. We will learn from this incident and strengthen our production management to ensure that similar situations do not happen again. If you have any questions about the status of your order or any other concerns, please feel free to contact us. Our customer service team is dedicated to assisting you. Once again, we apologize and thank you sincerely. Wishing you a pleasant day!

Dear Shadow Silvers, We're sorry to hear that you've experienced an issue with your new glasses. Please contact us via email at [email protected] with your order number. We will help you.

Dear Vanessa Lyons, We're sorry to hear that you've experienced an issue with your new glasses. We have checked your order. You ordered glasses with Light Phantom Black Tint. If you want the lens to be transition, you need to order glasses with photochromic tint. Please contact us at [email protected], we will try our best to solve the problem for you. Thank you !

Dear Carlos,Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We have checked the tracking information and it shows that the package has been delivered. Do you receive it ?Our email address: [email protected]. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.

Dear PAULA, Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We are sorry for this,please don't worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? Our email address is [email protected] . Thank you again for your comments.

Dear Linda, Thank you for posting this review which gives us a chance to help you. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We have sent you the email. Would you please reply our email and tell us which pair has problems ? Our email address: [email protected] ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.

Dear Rachel Hines,Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We will try our best to solve this problem. In order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first? Our email address: [email protected] ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.Thank you again for your comments.

Dear Shauna,Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We will try our best to solve this problem. In order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first? Our email address: [email protected] ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.Thank you again for your comments.

Dear Katie,Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We have checked the tracking information and it shows that the package has been delivered. Do you receive it ?Our email address: [email protected]. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.

Dear Merle, Thank you for chooing WhereLight. We are always delighted and committed towards providing you with the best products and services. Wish you enjoy the glasses and happy every day.

Dear Michelle, would you please offer us your order number or if it's not too much trouble please send a photo about your problem to [email protected] or [email protected], we would like to deal with the matter ASAP.

Thank you for your valued time and input. We are sorry to hear that our old friend is having difficulties with the glasses. In order to better serve you, please do not hesitate to contact us directly so we can be of better assistance. We thank you for your time and understanding and look forward to your email. Would you please email us photos of those clip-on sunglasses because it really matters much for those quality problems, we actually pay attention to them! To my experience, shipping problems could be accidental to WhereLight, delay from the service part could be excluded in most cases, things got complicated sometimes and we will be grateful for your understanding. Getting glasses at homes may be kind of trend, still those cross border business get chances depending on the support and collaboration from our customers so that your voices and views are valued to us all the time.