Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
The glasses took longer to receive than what I paid for. So the next time I order I will not pay for quicker shipping. The glasses do not fit on my face very well. I am going to take them in to my local eye doctor and see if they can adjust them.
Wherelight 回复2022-10-11
Dear Michele Chaney,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses and our service. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Would you please tell us which pair doesn't fit you ? Our email address: [email protected] ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
The frames are flimsy take too long to get in the mail and all together cheap not worth the money
Wherelight 回复2022-10-05
Dear Tia Owsley,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Please don't worry. We will try our best to help you. Would you please tell us whether your glasses are broken ? Our email address: [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I received my glasses and they were exactly like the picture, beautiful, then I put them on and a lens fell out and I couldn't get it back in, so disappointed. I would send them back but it took too long to get them so the wait would take twice the time to exchange them or get a refund.
Wherelight 回复2022-09-27
Dear Shatonna,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. In order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I ordered three pairs and the prescription on one wasn't quite right. I hope to get that fixed!
Wherelight 回复2022-09-23
Dear Danni,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Please don't worry. We will try our best to help you. Would you please tell us whether other glasses have problems ? Our email address: [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
The progressive glasses are only good for me on the bottom reading up close section. I was sad.
Wherelight 回复2022-09-14
Dear Marla Fortner,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Please don't worry. We will try our best to help you. We have contacted you via email. Our email address: [email protected] ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
The frames are a little too small, but they have clear vision.
Wherelight 回复2022-09-12
Dear Shamika Gardner,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We are sorry for the inconvenience brought to you, please don't worry. We will try our best to help you. We have sent you the email. Would you please reply our email and tell us which pair has problems ? Our email address: [email protected] ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Customer service was above & beyond my expectations. They truly want your experience to be positive. I will order from this company again.
Wherelight 回复2022-09-14
Dear BARBARA,
Thank you for posting this review which gives us a chance to help you. We welcome the opportunity to respond to your concern. If you have any problems, please contact us when you are free. Our email address: [email protected]. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
2/3 pairs were great but one pair the vision is off
Wherelight 回复2022-09-12
Dear Taylor Howell,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We are sorry for the inconvenience brought to you, please don't worry. We will try our best to help you. We have sent you the email. Would you please reply our email and tell us which pair has problems ? Our email address: [email protected] ? We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Update: after leaving the original review, wherelight reached out refunded me immediately. I appreciate the fact they did what they said they would, still disappointed that it took a negative review to accomplish it. I love their product, but an still wary of the customer service.
Original: I ordered from wherelight based on reviews and the confidence that they would return/ refund my order if anything was amiss. My glasses arrived, they are super cute, but the lenses are too distorted to work. Instead of refunding and letting me return them, I'm getting the runaround. I do not recommend wherelight for people who have progressive or more specific prescriptions.
Wherelight 回复2022-09-09
Dear DaCoda Vogel, Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We will refund you the money today. Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
The glasses are cute but it feels like the prescription isn’t quite right. One pair is more wearable than the other…they just feel off.
Wherelight 回复2022-09-08
Dear Brandyn,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I ordered a pair of glasses with rhinestones and when I opened the box some of the stones were already missing. They would be super cute if all the stones were in place.
Wherelight 回复2022-09-05
Dear Mary Miller,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. In order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
The process was fine but after I wore them a couple months they broke
Wherelight 回复2022-08-30
Dear Mary,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We will try our best to solve this problem. Would you please send the photo of glasses to our email address: [email protected] and tell us the order number at first ? Thank you again for your comments.
easy and well shop online but after 15 days was noticed that is not possible to delivery my order to Spain, Im disappointed.
But customer service was fast and correctly to refund the money.
Wherelight 回复2022-08-29
Dear Carolina,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with our website. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern.
Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
It took so long to get my glasses . I like them. But it took almost 2 months to get
Wherelight 回复2022-08-19
Dear Sherry Warden,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with our service. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern.Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
The website didn’t update my shipping information at any point so 3 weeks later my glasses happen to just show up at my door. I know buying glasses this way is very inexpensive and you kind of get what you get, but mine feel and look very cheap. Had a better product on Firmoo.
Wherelight 回复2022-08-17
Dear customer,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with our website. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We are sorry to tell you that we sent you the tracking information via email after we shipped your order out.
We also updated the shipping information in your account. We are sorry that you didn't find these.
Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I really likes the style I chose. The fact I wanted the lenses tinted( for use behind the computer) as well as they came with the clip on's ( in the same color family as the tint I wanted) might have made thier head explode. Again.. please confirm. So I did. 3 freaking times. and still.. You need to confirm is this what you want. After almost 2 weeks of this and the glasses still not in production.. I asked for my money back. I am not impressed. Edited. Addendum. I emailed, and I also spoke with someone on webpage chat. I answered all your emails, with YES. I wanted the tint on the lenses too. After 10 days of this. I said send back my money. I was frustrated. My order wasnt in production. It seemed like no one was listening to me. I loved the style of the glasses. I wasnt going to wear the clip ons. I wanted the lenses tinted, because I was going to use them when on my computer and that lense tint helps me see clearer and cuts back on glare. I understood that some people dont pay attention. However when I verified 3 times with a consultant and in email too, and still kept getting ' please verify email " I was done. I have gone back and ordered a different pair of glasses. I am waiting on them as we speak. For now, this has been my experience.
Wherelight 回复2022-08-12
Dear customer,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with our service. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. About your order, you ordered clip-on glasses and choose the tint at the same time. In normal, we will send an email to you and ask you about the tint after we receive your order. Because the clips are colored, we recommend that you do not choose lenses tint.We also noted that on our website. But some customers don’t understand that or ignore that when they place the order. When they receive the glasses, they find that they don’t need to tint the lenses. And we are sorry to tell you that we don’t have the record of your previous order. And we send many emails to you. But you didn’t reply us. When you reply us on online chat, you said that you wanted to cancel your order, so we canceled your order and refunded you the money. We are sorry for the inconvenience brought to you. If you are not satisfied that we confirmed the information with you, we can offer you a coupon. Would you please tell us whether you can accept it ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Dear Sofia Duarte Salazar,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with our service. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern.Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
Great selection and great pricing but I’ve had a few pairs that have fallen apart super easy. Definitely will keep buying but will always read reviews and if it doesn’t have a review I won’t buy it. As those are the ones that seem to break the easiest. Also tried reaching out to customer service and haven’t gotten a response it’s been a week now.
Wherelight 回复2022-07-26
Dear Hensley,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. We have replied you in the customer service center, if you don't receive this message, we are sorry for this. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us the order number ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
The frames are great fashion for being on a budget but I was just disappointed with how fast the piece where the frames themselves and the arms meet, on both pairs I ordered they cracked (one pair on the left and the one on the right)
I would love to order them again because I get so many compliments but it just really isn't worth it they break so easily sadly :(
Wherelight 回复2022-07-18
Dear Star Miller,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us the order number ? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
I really love the frames, really love them. The lenses themselves though are faulty. I paid for a polarized pair and they are just dark, not really polarized and terrible to use with driving - which sucks. All the lenses have this fun house feel to them, like they just barely distort my view. I don't want to return them because I do love the frames. They fit perfect and I've gotten so many compliments. Maybe I can get the lenses changed somewhere else but I did pay a decent amount for them so idk.
Wherelight 回复2022-07-12
Dear Alexandria Price,
Thank you for posting this review which gives us a chance to help you. We are sorry that you're unhappy with the glasses you received from us. We have no intention of offending you. You are a valued customer, and we welcome the opportunity to respond to your concern. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? Our email address is [email protected] . We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Thank you again for your comments.
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