Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
I paid for express delivery a month ago and have yet to get my order. Not impressed.
Wherelight 回复2024-10-30
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
The product takes forever to arrive and once it's shipped they don't even provide you with a proper tracking number. They tell you 15 days, however its been almost a month since I ordered mine and I haven't received them yet.
Wherelight 回复2024-10-22
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
The items have been processing for weeks. They will never make it here by Halloween which is what I bought them for.
There have been no updates. It feels more like I got scammed and will never redirect anything.
Wherelight 回复2024-10-22
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
My order has been lost .I've never had a problem. Waiting for them to be redone.
Wherelight 回复2024-10-22
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
All (4)of the glasses cause nausea when wearing for more than a few minutes. Something is wrong in the making of them. I can see fine with three of them, one set is really off.
Wherelight 回复2024-10-22
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Still haven't received it. Reached out to customer service a week ago and they just said it was in customs. Tracking has not been updated for a month.
Wherelight 回复2024-10-22
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I havent received my package I order on September 16, 2024. What's up?
Laura Shepherd
Wherelight 回复2024-10-22
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I paid for expedited shipping because I wanted them for vacation. A mailing label was created and they sat for over a week before being shipped out. I emailed numerous times with no response until about a week later. I asked for a refund for the expedited shipping I paid. No response to that. After another week, they finally arrived. One of the pair was made incorrectly. The lense did not fit the frame and you could see glue around it. They did let me know they would remake them and get them back to me asap, but still never mentioned the initial refund. I explained to them my timeline, but have heard nothing back. I leave next week and it is doubtful that I will have them in time. Very dissapointed with the lack of communication, lack of refund for something I didn't receive, and poor quality. I'm hoping it was a one time thing as I ordered severeal pair a few years ago with no issues and would really like a few more, but we'll see.
Wherelight 回复2024-10-15
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I couldn't see through my glasses. I reached out to the company and they asked me to confirm my prescription which I did and they still said that it was my mistake. They did offer me a 25$ coupon which I never received. I am thoroughly disappointed. I lost quite a bit of money using them. Would not recommend.
Wherelight 回复2024-10-15
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I NEVER RECEIVED MY ORDER!!!!
I have sent 4 messages requesting my order.
At this point I believe you site is scamming people.
I sent one last request to receive my order within the next 7 days or I will be reporting you on all web sites.
Wherelight 回复2024-10-15
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please note that the package was delivered to your mailbox. If you have any further concerns, please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I recently purchased a pair of glasses with a stylish pin-stripe design, and I couldn’t be happier! The attention to detail is impressive—the pin stripes add a unique touch that sets them apart from standard frames. Despite their high-quality craftsmanship, these glasses are incredibly affordable, which makes them an excellent value. They feel sturdy and well-made, yet they’re lightweight enough for comfortable, all-day wear. If you’re looking for glasses that combine style, quality, and affordability, these are definitely worth considering!
I still have not received my glasses. I’ve been waiting. It’s still in preparing the ship or something waiting for USPS to pick it up. even though due to the hurricane, I’m still waiting a whole month later so I can’t really rate the product. I feel that since I am still waiting, I should be given a refund back in my glasses. I should be able to keep whenever they do come. I doubt that will happen. So I will continue to wait for my And I will not go to your company again to buy a new pair
Wherelight 回复2024-10-10
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I am still waiting for my order. It has been sitting in Cary, North Carolina since September 25, 2024.
Wherelight 回复2024-10-08
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
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