Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
It’s been close to a month and I have not received my two pair of glasses. I check the USPS tracker each day and it appears
to be no movement. Each day the tracker remains in NC.
Wherelight 回复2024-12-18
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I love all the unique frames and colors. The sale prices are fantastic. I really like the glasses I got. My only complaint is the constant emails since.
Been waiting forever for my glasses to come in , I ordered a pair from a different place same day and got them in 2 weeks
Been waiting for too long for them to come in , bought a pair same day from a different place and got them already 2 weeks to come in and it’s way past that waiting from u guys
Wherelight 回复2024-12-18
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Price was great, shipping was efficient, and order was correct!
Minor quibbles, but good to know-
Glasses are very flat, and don’t fit the face well. Even Dollar Tree readers fit the face, but these kind of feel too flat, and fall off easily.
Also, the color on the red and green print pair wasn’t very vibrant. I’m sure it shows up brighter in the advertisement due to great lighting and such, but the colors are actually kind of dark and don’t pop like I had hoped.
They promised to remake glasses that didn't work, but hadn't even started to remake them a month later. I wanted my money back because I really couldn't wait any longer to see if they were ever going to remake them. They had the nerve to tell me they'd only refund half of my money after they were the ones who didn't keep their promise of remaking me a pair of glasses.
Wherelight 回复2024-12-18
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Still waiting for my order, have not received it yet.
Wherelight 回复2024-12-18
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
The shipping & lack of information with the tracking, but otherwise very happy with my purchase
Wherelight 回复2024-12-18
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I was able to get some amazing frames at an awesome price. I love that I can virtually try them on in all the colors they come in.
The only bummer for me is my prescription doesn't allow for me to be able to get alot of the frames.
Great Product/Poorly packagedbought 4 pair of progressives
I bought 4 pair of progressives. They are all very pretty and the extra features I added (tint, blue light) are absolutely gorgeous. The script is spot on also!
My only criticism is that all 4 pair were put into the same tiny box for shipping. I have to have adjustments made bc 2 pair are crooked.
wrong glassses tried to reach out to return them I sent everything you asked for and never heard back from you Debra Agrell
Wherelight 回复2024-12-18
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Can't just pull up script and order additional glasses. Too many steps to reorder
Wherelight 回复2024-12-18
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I love the glasses but the time it took to receive them is ridiculous!! This was my first time ordering and I did place another order but it will be my last.
I ordered from another company and got two different orders before I got my order with Wherelight.
Wherelight 回复2024-12-18
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I didn't receive my package yet and it's almost been a month and I paid for the extra shipping to receive it faster. If I could, I'll give it a 0 stars.
Wherelight 回复2024-12-18
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Order my glasses on 10/29 still have not received anything.
Order my glasses on 10/29, paid for expedited shipping could not use my HSA on the website. It is 11/15 and have not received any thing Everytime I check the website there is no update emailed customer service stated that they could ship my items today meaning 11/17 I decline and want my order canceled. I order from another company not only could I use my HSA I paid for express shipping and my glasses were delivered the next couple of days. As of 11/19 I have not received anything. I can’t rate the purchase because as far as I know I paid for nothing. Why even offer express shipping if your company can not make that happen.
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