YI is committed to using innovative technology to make everyday life safer, richer and more fun. With our passion hard work and commitment to combine the highest quality and value, millions of users from every corner of the world and all ages are feeling greater peace of mind, inspiration and connection with their families, friends and communities.
Most reviewers were let down by their experience overall. Consumers highlighted that the mobile application is heavily cluttered with intrusive advertisements and pop-up banners, making it extremely difficult to quickly check live home security feeds. Reviewers also reported that the company suddenly introduced mandatory subscription fees and restricted live viewing times for older devices that previously operated without any extra payments.
Some people were satisfied with the reliable hardware and good video quality provided by the devices. Consumers noted that the physical cameras worked well initially for their needs before recent software changes and intrusive advertisements ruined the overall utility.
I purchased these security cameras for one reason: to protect my special-needs granddaughter, who has had two life-threatening seizures. We have a rescue medication that can stop a seizure if we catch it early — which means being able to monitor her instantly.
When I first installed these cameras, I could easily view every room in my home through the app. It worked exactly as advertised.
But now the company has changed the app so that I have to sit through multiple ads before I can see the camera feed — or pay a monthly fee to access cameras I have already purchased. This is unacceptable.
In an emergency, every second matters. The time it takes to get through these ads could mean the difference between saving my granddaughter’s life or not realizing she’s having a seizure at all. Turning a safety device into an ad delivery system is irresponsible, dangerous, and unethical.
I am extremely disappointed and upset. I bought these cameras for safety — not to be forced into a subscription or to gamble with my granddaughter’s life while waiting for ads to finish. This company needs to fix this immediately.
I purchase my cameras several years ago worked ok now all the ads and now I have to purchase service to use them. I bought because I wanted to watch if my wife fell when she was outside. It is now the flustered
app I ever had, never was indicated that I had to purchase service. I was telling everyone about how great the cameras was now it is a piece of garbage I will burn them and make a version of it on facebook.
They use to serve the purpose using without the iCloud contract with a HD card . Now with the app to view the recording you have constant annoying adds. Guess what to be add free you have to sign up to a rather expensive contract. I will be replacing these four cameras.
SCAM SCAM SCAM. absolute SCAM. They give no free features.
Very limited live view.
Demands £50 per year for subscription to allow access to use your own sd card for playback. Felt very good after introducing my sledgehammer to this crappie business merch.
These used to be good cameras but aggressive pop up ads for AI subscriptions every time you check in make them annoying and frustrating. I've already subscribed and I've repeatedly said I'm not interested in AI. Find another brand of camera, Yi have gone to sh!te.
Every time I try to view my cameras there are ads that I either can’t exit from or I have to wait for the “x” to appear to exit. A grand waste of time!
YI cameras and their apps worked well when I switched to these units from older Panasonic cameras. My satisfaction has continuously deteriorated during the past 24 months, from my SD cards mysteriouslyrics failing, to the ridiculous ads that lock up your Android or PC app to the point it can hinder your ability to see your home during an emergency -- enough of that trap YI Marketing. The PC app is not user friendly, some features like Navigation randomly shows up and is not consistent with smartphone apps. Seriously guys in the development department, I seen more robust software from college students -- the quality is unacceptable. The issue is I'm not falling for their subscription, like I really want that info in the cloud, so lately, they cripple the software as punishment. So Yi management and engineers, best to reprioritize customer satisfaction or you will find your brand and business on the tech trashpile next to others who got too greedy
I posted a review of Yi on 20/01/2025 and my comments were bye and large the same as most others, that the product was pretty good but the app adverts were totally shameful. Anyway for those interested I would like to share a way of partially stopping the full screen noisy ads. Instead you will see the Yi logo but it only lasts about 10 seconds or less for me. This is for Android only as I don't know about iPhones and this example is for the Google Pixel. So open Settings, Network & Internet and click Private DNS. Select Private DNS provider hostname and under Hostname enter dns.adguard.com. Click save and you should no longer see the full screen ads. You will still get the smaller ads like Get AI alerts etc. but I can't get rid of those and they are far less obtrusive as you can just close them straight away. Hope this helps a little.
For people who are technologically literate or illiterate…
For people who are technologically illiterate and don't know how to set up their own : INDEPENDENT wifi LAN "no www internet MODEM , and sync a personal PC with plenty of hard drive space to be independent and home server and get to pass on a subscription then ......... this device isn't for (those who are technologically illiterate). Those who are technologically savvy then this is a cheap security option. For home security provided , you take the time to review your camera recordings. to keep space on the Lan wifi PCs hard drive . Unless you want to buy tons of hard drives
While my experience with Kami Cloud and the camera has been positive, I'm now being spammed with pop-up ads many times a day and there's no way to turn them off!
I’ve been resisting buying all new cameras from a different brand because it’s an expensive endeavor. I can handle a pop up ad about the cloud plan occasionally but suddenly I can’t even access a camera for a good 15 seconds now because of the games and useless advertising. It’s maddening when you are in a hurry to check something. I’m not buying cloud service either so these are going into the trash when I find a better company. Thanks for nothing.
There are a lot of vitriolic reviews on here and I can understand why. I would like to post what I hope is an unbiased review based on my experience. Firstly I would like to say that these cameras are fairly cheap but the image quality is pretty good and my 3 cameras have been very reliable. However the reason I am considering either selling or trashing them is the exceedingly intrusive adverts which spring up every time I open the app. These started about a year or so ago and at first were nagging to get a Kami cloud subscription (which I never will) but in the past couple of months they have become noisy and irrelevant full screen dross which I cannot cancel. These ads are for stupid games or Amazon etc. and are TOTALLY UNNACEPTABLE ***Yi Take Note!*** Also I have tried to contact the company by email and using the chatbot but they never respond. This company is interested in profit and nothing else otherwise they would not indulge in such unprofessional practices. And BTW they only respond to the very rare positive reviews on Trustpilot again reinforcing the fact that they care not a jot for their customers. I will never purchase their products again and will warn everyone I know not to either.
I've had my YiLot camera for a year or more now, and have had excellent service. It easily reconnects to my wifi after power or service outages, camera,speaker, and controls are very good, and the alerts are clear and loud, and I am not bombarded with ads,their are only a few.
The application bombards you with advertisements, it is extremely disturbing because there is always a video with loud sound that starts every time you open it.
YI technology, better known as Kami in UK
The outdoor camera’s resolution and field of view are good during the day, BUT I find the camera useless as it becomes dark outside. The camera view just constantly fades in and out of focus.
I use the onboard sd card storage but Kami are continually pushing me to subscribe to cloud storage, and over time they have limited many features to subscribers only. Also, the app is full of annoying adverts.
I would not recommend YI technology or this camera.
Absolutely Shocking Customer Services.
The indoor Camera is really good but I wanted to keep using it but cancel the Cloud Subscription that I had Only just set up to Try.
I cancelled it Before the first installment was due, in fact I cancelled it the Day after I started the trial, but they still tried taking the money on the first installment. I've attempted to Cancel about 5 times since then and it's Still Not Cancelled. So I highly recommend not using these!
Have had a Yi camera for 5 years. Good quality and reliable. 12 months ago their new cloud subscription service started. I paid and the service worked. However over last couple of months the iOS app updates have increasingly made the app unstable and I am getting frequent errors and disconnects, both in the iOS app and the Windows app. Now very unreliable. Fair enough, I purchased a Blink Mini and am very happy with it. The problem I have is that it is extremely difficult to cancel my Yi/Kami cloud subscription. It cannot be done in the app or online. All you can do is request a cancellation. This triggers an email wanting to know why ..... I reply and I get a further email wanting additional details ... I respond with instructions to just cancel and I get a further email wanting to offer me 3 months free ... I have requested to cancel again and am awaiting a response. Each one of these has 24hours between them. Absolutely terrible service. If I want to cancel a subscription that is my choice and I should be able to do it immediately.
it's reliable but stick with YI do not change over to Kami for now they are adding all sorts of advertising on your app, so when you starting up, you'll be getting first an add, very annoying, be warned
This morning I deleted the Kami app and got back to YIHome app again, thank you guys...
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