ordered a pink jacket size is to small reached out to the company via email and asked what i needed to do to exchange for a different size that was a month ago still haven’t heard back very disappointed probably won’t order from this company again!
Yohers 回复2026-02-20
We are sorry to hear you are unhappy with the sizing and that you felt you did not receive a reply from us.
Upon checking our records, we actually replied to you on February 9 and have been waiting for your response ever since.
Could you please take a moment to check your message inbox? If you still need a replacement or further assistance, kindly let us know. We will do our best to resolve this for you as soon as possible.
Thank you for your understanding.
Yohers Team
I am writing to express my extreme dissatisfaction with my shopping experience i have at yohers clothing store . In October 2025, I purchased a dress that was specified as a preorder item; however, as of February 10th, I have not receive my dress . I emailed to the company again , I was offered an exchange for a different dress, which, unfortunately, I also did not receive , i wasn’t told its out of to stock dress, i choose another dress , I received the same response its out of stock dress. I requested a refund my money back to card which is over $120 dollars, they completely ignored my emails . I am extremely upset with the service provided and this clothing company. Don’t buy !!!!!!!!!
Yohers 回复2026-02-20
We’re sorry to hear you were disappointed due to an out-of-stock issue.
We have tried our best to locate your order using the review ID, but we couldn’t find a matching record.
Please contact us directly via email [[email protected]] with your order number and details so we can assist you properly and resolve this for you as soon as possible.
Thank you for your understanding.
Yohers Team
I hate giving reviews that are bad. However I feel if a company is not doing what they claim or should be doing people need to be aware. I ordered a couple dresses and only 1 came in. It came in too big so I immediately emailed them the day it came to ask for a smaller size and to return the item. They responded to me two days later that I should send them an item that I would want since they don’t have that same dress in a smaller size. I sent them the same day they sent me the follow up email an item to be sent instead. Since then I never heard back from them. Nothing to confirm the order and no info on how to send the dress back that was too large. I also never received the other dress that was part of the order. This has been weeks now and nothing. I am screwed out of a dress I paid for yet never received and I have a dress here that is too big
Would not recommend this company. It literally would only take someone to respond to say yes or no or to give me my money back. I have sent them 4 follow up emails asking for a refund and how to send their dress back and just nothing. Very frustrating
Yohers 回复2026-02-09
We’re truly sorry for the unpleasant experience caused by the delayed reply to your email and the dissatisfaction it has brought you. Actually, our customer service team has responded to every single one of your previous emails in a timely manner. The latest email you sent was received during our weekend off-hours (our email support is only available on workdays), and we’ve already replied to it on Monday as promised. Could you please check your inbox at your earliest convenience? We highly value your feedback and sincerely hope to make up for this unpleasant experience for you.
Yohers Team
I ordered a Light Tan Faux Fur jacket. The color was correct but the fur was not the same as advertised. The company said I could keep the jacket and they would allow me to choose another product. I have not heard from them. I know they will wait past the time to return the jacket so I will not be able to get a refund. They also requested that I give a rating but I stated I wanted to wait to after it showed my item was shipped. As of today I have not received confirmation that the new item I picked has been shipped. So, you see why I was waiting for the item to ship. Probably will not get the new item. Lesson learned from purchasing from this company.
You stated you would be shipping the reordered dress on the 17th in the below email but I have not received a tracking number???
I should not have to confirm when you agreed to allow me to pick another outfit???
Please advise???
Yohers 回复2026-02-09
We noticed the original item you ordered doesn’t match the listing, so we prepared an alternative for you. It will be shipped on February 17th. Please confirm if you still need this alternative, and feel free to contact us via email for further communication.
Yohers Team
There is no customer service
I checked junk mail email every single where!!!
I have sent all the information the company requested
I am waiting to receive my orders since November 25
Unbelievable!!!
Do not buy anything from this company
Yohers 回复2026-02-02
We sincerely apologize for the frustration caused by the unshipped order and the poor shopping experience this has brought you—this is never the standard we aim to provide, and we take full responsibility for the inconvenience.
The delay in shipping was due to a mandatory request from our logistics provider that a valid 11-digit ID number is required for the delivery of your order. We have been waiting for your reply regarding this information to proceed with shipping, but unfortunately, we haven’t received your response yet.
To resolve this matter for you as soon as possible, we have now cancelled your order and processed a full refund in full. The refund should be credited back to your original payment account shortly (processing times may vary by payment method).
We truly value your support and would be incredibly grateful if you could consider updating your review now that the issue has been resolved. We will also optimize our communication process to remind customers of such logistics requirements more clearly in the future to avoid similar misunderstandings.
Thank you for your understanding and patience. We hope to have the opportunity to serve you better next time!
Yohers Team
I placed the order contingent on having the dress by the 7th. This is my 2nd order with this order I found customer service to be non existent and shipping more than a month long. Do NOT order.
Yohers 回复2026-02-02
We sincerely apologize for the slow shipping that has spoiled your shopping experience—we take full responsibility for the inconvenience caused.
Unfortunately, we're unable to locate your order details using your review ID. Could you please contact our customer service team via email so we can promptly verify your order and follow up on the relevant issues for you?
We deeply regret the trouble this has brought you and appreciate your understanding and cooperation.
Our email : [email protected]
Yohers Team
I had a concern and reached out to inquire about returning an item. I received communication within minutes and my issue resolved quickly.
Quality of products it very good, I would not hesitate to order from them again.
Yohers 回复2026-01-30
We’re grateful for your support and look forward to serving you again soon. If you ever need assistance or have any suggestions, don’t hesitate to reach out. You’re always welcome here at YH!
My experience with Yohers was very good. I told them about my issue with my order and they were very helpful to me. The customer service is amazing and they responded to my email in a timely manner. I will definitely be ordering from them again! Thanks again Yohers for your help. Cassandra Wright
Yohers 回复2026-01-29
We’re grateful for your support and look forward to serving you again soon. If you ever need assistance or have any suggestions, don’t hesitate to reach out. You’re always welcome here at YH!
Terrible quality. They wanted me to ship it back to China, and it was quoted at 420.00 to send it back. I will be calling my credit card company..
Yohers 回复2026-01-28
We’re truly sorry for the bad experience with the product quality and our return policy. We’ve processed a full refund for your order, and it will be credited back to you soon.
We really appreciate your honest feedback, and we’re working hard to improve. If our solution meets your expectations, could you kindly consider updating your review? It would be a huge help for our store’s growth.
Thanks for your understanding!
Yohers Team
The two items I ordered are NOT WHAT WAS PICTURED on the website. The cut color and fabrics are completely different They will NOT RETURN the items and I am now forced to file a credit card dispute. The emails were endless with no resolution. This is a SCAM and they bait and switch. DO NOT BUY!!
Yohers 回复2026-01-27
We sincerely apologize for the disappointment caused by the inconsistency between the product received and the listing images. Regrettably, we are unable to locate your corresponding order using your review ID. We notice you have already opened a case regarding this issue, and we kindly request you to close it first, then contact us via our official email [[email protected]]. Our customer service team will promptly follow up and provide you with a satisfactory solution. Thank you for your understanding.
Yohers Team
Took over 2 months for my dress to arrive. The other 2 dresses still haven’t arrived and I’ve been charged. I’ve emailed them for a refund of the 2 dresses that never showed up, and nothing. No response.
Yohers 回复2026-01-26
We sincerely apologize for the inconvenience the shipping delay has caused you! We’ve attempted to locate your order using your review ID but haven’t been able to find relevant records for the time being. Please reach out to our email [[email protected]]at your earliest convenience—we’re dedicated to resolving this issue for you promptly and will do our utmost to sort out a satisfactory solution for you right away!
Yohers Team
I received a wrong order because what I saw online was not delivered. Your representative requested a picture to verify and immediately sent me other merchandise of the same value. All vendors don’t do that and now I can confidence that you stand behind your product.
Yohers 回复2026-01-23
We’re grateful for your support and look forward to serving you again soon. If you ever need assistance or have any suggestions, don’t hesitate to reach out. You’re always welcome here at YH!
Dear Yohers yes I was upset with the whole fiasco of shopping with you and have decided never to shop with you. Also I did voice my frustrations upteem times. Having said that I guess you did the best you could to apologize several times and I do accept your apologies. But honestly I still cannot get over that dress I chose and it irks me that I see it online and I cannot have it.
Yohers 回复2026-01-26
Sincere apologies for the inconvenience caused by the out-of-stock issue! We’ve tried to locate your order via your review ID but haven’t found relevant records yet. We’re taking your feedback seriously and will make immediate improvements—out-of-stock items will be taken down promptly to avoid such issues from happening again. If you have any needs or questions, please feel free to contact us via email, and we’ll do our best to assist you. We truly hope to have the chance to improve your experience and would be grateful if you could consider updating your review!
Yohers Team
I appreciated the quality of the dress,
beautiful shape and very original.
Yohers 回复2026-01-23
We’re grateful for your support and look forward to serving you again soon. If you ever need assistance or have any suggestions, don’t hesitate to reach out. You’re always welcome here at YH!
The worst company in this world. I bought a dress for $130 I returned the dress and they don't want to refund my money. Don't buy anything with Yohers, they are thieves🤮
Yohers 回复2026-01-19
Thanks for your feedback. We’re sorry for the confusion about your refund.
Our store fully supports returns & refunds—the delay is likely because our warehouse hasn’t received your returned package yet.
We tried to find your order using your review ID but couldn’t locate it. Please contact us at [[email protected]] with your order number and return shipping info. We’ll process your refund as soon as we verify the details.
Sorry for the inconvenience. We’re here PRIORITIZING your issue.
Yohers Team
Yohers went above and beyond to make my experience really awesome. Thank you for the amazing clothes. They are so unique and cool!
Yohers 回复2026-01-17
We’re grateful for your support and look forward to serving you again soon. If you ever need assistance or have any suggestions, don’t hesitate to reach out. You’re always welcome here at YH!
Best customer service ever. Returned a dress that was too large, passed the return date, and was not offered in a smaller size. I was graciously allowed to select another dress and did not have to pay to return the first dress. Not only does Yohers have great customer service, but their clothes are unique, fun, good quality, and at a reasonable price. Check them out.
Yohers 回复2026-01-15
We’re grateful for your support and look forward to serving you again soon. If you ever need assistance or have any suggestions, don’t hesitate to reach out. You’re always welcome here at YH!
The product quality is great. Customer service is excellent, very attentive to customer’s request.
Yohers 回复2026-01-15
We’re grateful for your support and look forward to serving you again soon. If you ever need assistance or have any suggestions, don’t hesitate to reach out. You’re always welcome here at YH!
I am very satisfied with the dresses I bought.
The quality is excellent I expected. The size is correct , size 38 fits me perfectly. I am looking forward to the upcoming celebrations where I will appear and shine in these beautiful dresses I bought on Yohers
Yohers 回复2026-01-15
We’re grateful for your support and look forward to serving you again soon. If you ever need assistance or have any suggestions, don’t hesitate to reach out. You’re always welcome here at YH!
Poor quality. Dress does not look like the picture on their website or how they advertise for it. The dress looks like Chinese made. It s not even the same style. Very bad! waiting still for next 4 dresses shipment.
Yohers 回复2026-01-15
Hi, Linda. We’re sorry the item didn’t meet your expectations regarding quality and appearance.
We’d like to make it right by resending a new one to you for free—no return needed.
Since you haven’t contacted us yet, please reach out via [[email protected]] with your order number. We’ll arrange delivery at once.
We hope to fix this for you soon.
Yohers Team
