I have ordered 2 dresses on
1 November 2025 and on 21 November.
On 15 December, I have no received my 2 orders YH15875 and YH18523
I have asked a refund : no reply.
An important customer
AHELENE COURSAUX PRESIDENTE ASSAS 64 Paris
Yohers 回复2025-12-18
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
This Company show you pictures of clothes that don't match what you get! Over a month waiting time and they won't refund your money! You even have to pay for postage for their cheap and poor quality clothes
Yohers 回复2025-12-11
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
The clothes are not what you see in the photos like look like a runway .. they will send you a cheap knock off and beware you’ll have to pay for return I am so disappointed and nimnerois emails to just get my money back and a return label and still not resolved !! It’s already been going on for two weeks !
Yohers 回复2025-12-11
After systematic verification, we have processed a refund for you. The refund will be returned to your account through the original payment method. Please check your account. If you have any questions, please contact us.If you still cannot find it, please email your order number to [[email protected]] so that we can assist you. Thank you!
Please do not buy anything from this company,The models look extremely nice in the dresses.But you when you received your order totally different.The material is very cheap,I ordered three outfits only got two
I emailed the company several times when they decided to email me back it was something I didn’t want to hear told me they would give me back 20 pure cent of my money back or I could ship it and I paid for shipping.To ship items back to china is very expensive.Went to UPS to ship items and the the shipping cost was outrageous $425.00 what I paid for three items and only received two.I was so disappointed 😢
Yohers 回复2025-12-08
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
It was an awful experience the $100 dress was was to big cheap looking now they want to me to send the dress back to China??? To get my refund I will never shop with them again
Yohers 回复2025-12-04
Dear customer, we sincerely apologize for the unsatisfactory shopping experience! We are eager to address the issues you reported, but we cannot proceed without locating your order. Please kindly send us your order number through [[email protected]], and we will prioritize handling your request to provide you with a satisfactory result as soon as possible. Once again, we apologize!
Omg, if it would be 0 stars I would totally give it. Don’t buy here , please, quality is below zero , just horrible 🙈
Yohers 回复2025-12-04
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
Ordered 3/10 and arrived 2/12/25.
No re assuring advise as to when my dresses will be delivered . You are just left hanging.
I ordered for two special occasions and I was left extremely disappointed and out of pocket ☹️
Yohers 回复2025-12-02
We are very sorry to have kept you waiting. According to our records, your order has been signed for.
Total Scam. Their photos are AI generated and the item looks nothing like the photo, cheap material. Don't purchase from this company. And they get you by having to return back to this
Address: No. 14, Xincun Street, Caotang Village, Nancun Town, Panyu District, Guangzhou
Yohers 回复2025-12-04
Dear customer, we sincerely apologize for the unsatisfactory shopping experience! We have located your order and prioritized the refund for you. The refund is currently being processed and will be returned to your original payment method as soon as possible. If you do not receive the refund within 1-3 business days, or if you have any other requests, please contact us via [[email protected]] and provide your order number. We will follow up throughout the process to ensure the issue is resolved. Thank you for your understanding!
Worst website ever
Purchased 2 dresses
After 2 months I’m told that one dress can’t be made anymore and that the one I can still have will take another month to be finished making. This site is Bs. I also had to send 4 emails in order to get my money back.
I really don’t suggest you ordering there
Yohers 回复2025-12-02
After systematic verification, we have processed a refund for you. The refund will be returned to your account through the original payment method. Please check your account. If you have any questions, please contact us.If you still cannot find it, please email your order number to [[email protected]] so that we can assist you. Thank you!
Poor communication! I’ve ordered a dress a month ago, emailed Yohers three times, still I don’t receive it and I have no information about approximate delivery date! This is ridiculous!
Yohers 回复2025-12-02
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
I am so angry ,because lost my time 3.5 month ,lost money lost my nervous and didn’t get money back ,they promise 1.5 months ago
Yohers 回复2025-11-28
After systematic verification, we have processed a refund for you. The refund will be returned to your account through the original payment method. Please check your account. If you have any questions, please contact us.If you still cannot find it, please email your order number to [[email protected]] so that we can assist you. Thank you!
This is a Chinese company and their garments are made in China. On the description, they do not declare what materials they use instead it states “Made from a soft, textured knit fabric”. However the materials are not soft at all, it’s incredibly so hard and discomforting plus items look very cheap. Worst of all, like the other reviewer said they do not honour their own return policy. They tried very hard persuading me not to return the items and I had to tell them my will of return for 5 times. Once the returned goods arrived in China, they abandoned because they do not want to deal with taxation. Now my returned items are sitting in Chinese customs for a month. Poor materials cheap looking cloth horrendous customer service.
UPDATED on 29Nov
Order YH13315. After posting the review, this company keeps telling me either a new story every time or refund takes 3-4 days. However, they still haven’t collected the returned item which is clearly marked as sales return from the custom. Despite I told them numerous time to sort out tax and collect the items from the custom, they ignore the fact that the items are already in China as they don’t want to deal with taxation. I’ve also told them they can just call 11183 to sort out tax and collect the items but they just don’t. They don’t want to pay tax nor refund.
Yohers 回复2025-11-26
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
I ordered the red leopard pantsuis which, when received, looked like a bathrobe and pajamas, not the suit, as I had envisioned. It looked nothing like pictures. Very disappointed. What do I have to do to get a refund.
Yohers 回复2025-11-26
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
The dress came in exactly the way it looks in the pictures. It fits amazing, and Customer Service is such a pleasure to deal with. I will definitely be ordering more dresses from here.
Yohers 回复2025-11-24
We’re grateful for your support and look forward to serving you again soon. If you ever need assistance or have any suggestions, don’t hesitate to reach out. You’re always welcome here at YH!
The product is exactly as advertised. Although, the shipment took over 6 weeks to receive I am looking forward to wearing the dress.
Yohers 回复2025-11-21
We’re grateful for your support and look forward to serving you again soon. If you ever need assistance or have any suggestions, don’t hesitate to reach out. You’re always welcome here at YH!
I liked some of the garments I ordered. I spent $600 on 5 garments and wanted to return 1. They offered a 20% refund or to send back for full refund if I cover the shipping. Shipping was $300 to CHINA. I will NEVER order from this company again. I do not buy items with intent to return, but if something does not work, I expect a full refund. IT IS A SCAM..... doesn't deserve 1 star.
Yohers 回复2025-11-21
We sincerely apologize for the unpleasant shopping experience. Please send the specific issue to our email address,[[email protected]] and one of our customer service representatives will contact you to resolve your problem. Thank you for your understanding.
I have not received my complete order. Order placed October 5, 2025
Yohers 回复2025-11-19
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
Scam site. I bought a dress in 26 Oct. It is 17 Nov and nothing has been mailed. First, they said it would take3-6 days, then said the item was sent for quality check, then said it was out of stock, and there was a delay at the warehouse and I can opt for express shipping (and pay more!!). COMPLETE TOTAL SCAM. THERE ARE NO ONLINE SITES WITH CONTRASTING INFO ON YOUR ITEM. DO NOT BUY FROM THIS SITE.
There was no refund and there is no problem with my account as I buy repeatedly online from Fashionnova, Amazon, and other brands. Yohers replies on this platform are inaccurate. I have not received any emails on a refund and how would you know my order number/details to state a refund will be given?
Yohers 回复2025-11-19
Hello, while processing your refund, we discovered a problem with your account. Please contact us at ([email protected]) so we can process your refund as soon as possible. Thank you for your understanding and cooperation!
Misleading pics, doesn’t look like what is advertised
Awful! Do not buy from this shop. AI generated pics and it looks nothing like what they advertised. Doesn’t fit well at all, will have to spend some much money to get it tailored to fit my body properly like the image.
Not happy at all and they want me to pay to return it to china which is going to cost more than the dress did! A complete waste and I’m furious.
Yohers 回复2025-11-19
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
This has honestly been one of the worst online shopping experiences I’ve ever had.
Here’s the real timeline:
1. I placed my order because the site promised 10–15 days delivery.
2. When the deadline passed, I asked for an update.
3. Their reply?
They told me to pay for 24-hour delivery... even though they hadn’t delivered the first promise.
4. When I questioned the logic, they suddenly said the item was not even patterned yet, but previously pushed me to pay for express shipping.
5. Then they tried to get me to choose another item exactly the same tactic many reviewers have warned about.
After I highlighted their contradictions, they simply stopped replying.
The whole experience feels misleading and completely unprofessional.
Long delays, confusing answers, zero transparency, and pressure to switch items - all signs of a company not operating honestly.
I rarely leave negative reviews, but this time it’s necessary.
Please shop carefully. I truly regret buying from this store.
Yohers 回复2025-11-17
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
