Founded in 2011, YOSE POWER is a professional company specializing in e-bike batteries, e-bike conversion kits, and electric bicycle accessories for the global market. With more than 15 years of industry experience, YOSE POWER is committed to providing reliable, innovative, and affordable electric mobility solutions for cycling enthusiasts, commuters, and business partners worldwide.The company offers a wide range of high-quality lithium batteries, hub motor conversion kits, controllers, displays, chargers, and spare parts compatible with various bicycle types, including city bikes, mountain bikes, trekking bikes, and cargo bikes. YOSE POWER products are designed to combine performance, safety, and user-friendly installation, helping customers easily transform traditional bicycles into efficient electric bikes.Headquartered in China with warehouses and service coverage across Europe, YOSE POWER has built a strong reputation for fast delivery, professional customer support, and strict quality control. The company continuously invests in product development and technological innovation to meet the evolving demands of the e-bike industry.Today, YOSE POWER serves customers and business partners across Europe and other international markets, striving to promote greener transportation and a more sustainable lifestyle through electric cycling solutions.
Reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional value and reliability. Customers frequently praise the extremely fast delivery and note that items arrive carefully packaged with special tools included for easy installation. Many people find the conversion kits powerful, straightforward to set up, and capable of transforming their daily cycling routine.
Some reviewers were not happy with customer service, mentioning that email responses were slow, brief, or unhelpful when trying to resolve technical issues. A few other people also felt that certain components lacked durability or experienced unexpected battery performance problems after extended use.
I ordered a battery from this company.Paid over £200. When it arrived it did not fit. I contacted the company and they advised that I send it back,which I did. It was sent back on the 16/2/26 nearly a month ago. I’ve tried contacting the company and they just ignore my emails and still no refund.Do not trust this company ever.
David Brown
YOSE POWER 回复2026-03-16
Dear David Brown,
Thank you for your feedback. We sincerely apologize for the long wait and any inconvenience caused.
Please note that the period from February 16th to the end of the month coincided with the Chinese New Year holiday, during which our company was closed. This may have caused the delay in processing your return and responding to your emails. We appreciate your understanding.
To help resolve this, please send a follow-up email to your sales representative. If you still don't hear back, kindly forward your order screenshot and sales contact name to [email protected], and we will prioritize your case.
Thank you for your patience.
I have bought many yose power and other brands kits for my friends, customers and for myself for the last 7 years and can only say that it is the best value ebike conversion kit.
The only suggestion is to have more choice with wheels like disc or rim brake, silver or black spoke because it's nicer to match rear to the front wheel of the bike when converting. Very nice that they have MT200 hydraulic brake sensor I wish it could be available to choose instead of just cable brake sensor and usually square taper sensor fits all bikes but hollowtech needs improvement with size adjustment as not every crank spider is the same.
The battery is one of the best things of this kit, it's so long lasting if you charge and maintain it correctly and like no other brand it has integrated controller in the bracket which makes the bike look nice.
In my experience the controller is the only part that ever failed but that happened after 18k miles and that bike already done 30k miles with this kit and still going.
I wish the battery and bracket design could be more durable as after so many miles the tabs that hold the battery on the bracket can break and become loose and water could get in-between, that is something for the designers to solve as many other brands uses that type of battery bracket.
I only can't believe that there are so many negative reviews left in here.
Display clasp opending too small to fit handlebars
Having been let down by an ever lengthening delivery date from another well known ebike kit supplier, I turned to Yose.
I chose the A3 Pro kit, very similar to the other kit I had ordered and over £100 cheaper. The kit arrived within a week, very well packaged, came with some tools - another plus - and looked well made.
Fitting the kit, all seemed well. The rear wheel went on nicely. The battery bottle cage although not suitable for the down tube fitted fine on the seat tube and I managed to tuck away the cable to the motor tidily. It was when I came to fitting the display that I hit a major problem, the clasp opening is too small for my handlebars. It has an opening for 22.2 mm diameter bars. This size went out with chrome handlebars, modern alloy bars are fatter.
I reached out to Yose and had a good initial response but in the last few days they have gone quiet.
The kit is of no use to me without the display on the handlebars.
Yose did agree to a refund but I found my own solution - a handlebar extender. Not ideal but it did mean I could use the kit.
I'm happy with the kit in use. Although I would prefer less assistance on level 1 i.e. just enough to help me along without me realising I am getting that help. There are 4 higher levels to use if I need a real push but so far I have not used higher than level 1 even though it is fairly hilly where I live. Less assistance on level 1 would also extend the range. I managed to fit an 11 speed cassette which is good even though Yose state up to 10.
YOSE POWER 回复2025-12-20
Dear Customer,
We sincerely apologize for the disappointing experience. After communicating with our relevant customer service staff, we have come to understand the issue regarding the display not fitting your handlebars. In light of this, our suggestion is to proceed with a return and a full refund. We are truly sorry that you were unable to get a product that meets your expectations.
YOSE POWER
I bought a battery that lost 30% of its charge in six months! These batteries are no better than ali3xpress, they're just junk!
They ignore all letters and inquiries. I do not recommend buying batteries from them. Poor quality and poor service are guaranteed!
UPD.
Why are you posting fake answers here? You've already been sent several emails respond to them.
YOSE POWER 回复2025-12-10
Dear Valued Customer,
We apologize for the inconvenience you've experienced with your battery. Our customer service team will be happy to assist you in troubleshooting this issue. Please contact us at your convenience so we can guide you through a proper diagnostic process and determine the best solution.
BEST,
YOSE POWER
Joey is useless had it 2 days and the controller must be a faulty one but Ive been in contact with customer service "joey" for 3 days now and just keeps asking if its working, instead of sending a new part or asking for it to be shipped back for repair absolutely stupid, ive evern sent video footage and a full detailed description of the problem
YOSE POWER 回复2025-12-10
Dear Valued Customer,
We apologize for any disappointment caused. To minimize any disruption to your product usage, our customer service team typically begins by assisting users in identifying whether basic issues can be resolved independently. If not, we will proceed to help arrange next steps such as returning the product for repair. We will also enhance our customer service communication skills to ensure a more pleasant experience and avoid causing any dissatisfaction in the future.
Best regards,
YOSE POWER
Its al trash also the service is trash do not buy here for a view month it was good now i got trubble they dont solve it now i cant even go normally to my work i have to take a expensive taxi cause there aint no normal bus where im living im asking them to solve this easy problem but they cant read have no any braincells so please people i begging do not buy anything from them
YOSE POWER 回复2025-10-22
Dear Valued Customer,
We sincerely apologize for the inconvenience this issue has caused to your daily commute. After reviewing the case with our customer service team, we can confirm that they are actively working to resolve your concern. To help us expedite the solution, we kindly request your cooperation in following their guidance during the troubleshooting process. Working together will help restore your routine as quickly as possible.
Thank you for your understanding, and we once again apologize for any inconvenience caused.
Best,
YOSE POWER
yosepower.co.uk Web site does not comply with UK law
UK purchasers should be aware that the Yosepower.co.uk site is actually hosted in Canada and that Yosepower has no UK-registered legal entity: therefore, you cannot exercise any legal rights that you might think you have in respect of warranty or customer service, or even your personal data.
An enquiry made to the individual or legal entity trading in China as "Yosepower" was received but there was no response or even any acknowledgement.
Update: In its response, the trader does not answer the issue about its identity nor the lack of any presence in the UK, so potential customers are still warned that they have no warranty nor any legal redress if their purchase is defective, nor is there any meaningful commitment to not process UK customers' personal data lawfully (the trader hasn't even bothered to complete all of the "boilerplate" content in its Privacy Policy) and there is no UK ICO registration.
YOSE POWER 回复2025-10-15
Dear Customer,
We have noticed your one-star rating and sincerely regret this experience.
To thoroughly investigate the issue you encountered, we need to collect some information from you. Kindly provide your [Order Number] and [Order Date] so we can review the service records and understand the complete purchase and after-sales process details.
If our investigation confirms that your rights were affected during the shopping or after-sales process, we will immediately initiate compensation procedures and rigorously improve our internal operations.
You can contact me directly at the following email address: [email protected]
We look forward to your reply.
YOSE POWER
Delivery company made the mistake NOT yose power.Yose power have been great, especially joey who ive gotnothing but good things to sayabout . He Gets the job done. He's Reliable ,always willing to offer tips (even though it's annoying at times lol ,but he dosent know that so it's my fault ) when you think of the £ to what your buying costs are (could be anything they sell) there customer service is 2nd to none . Keep doing your thing guys . Oo I'm looking for a 500watt+ , hubs? (at least 500watt ) are use guys doing those kits ? . Massive thanks
YOSE POWER 回复2025-09-12
Dear customer,
Thank you so much for your kind words and high praise. I’ve already passed your encouraging feedback along to Joey—She’ll be thrilled to hear it.
Regarding the 500W motor, please note that it was only available for sale in the U.S. market and has now been discontinued. We are currently clearing remaining inventory.
If you have any questions, please do not hesitate to contact our customer service team.
Best regards,
YOSE POWER
Placed my order approximately 2 days ago and it arrived nice and early today, all packaging in perfect condition and double boxed.
I am always happy with a service that delivers your product well within the time specified, and kept updated from day one with details about the carrier service and so on.
This for me is what makes the buying experience a really good one, happy customers keep coming back 👍
YOSE POWER 回复2025-08-29
Thank you very much for your positive review. We will work even harder to provide better service. :)
The screen doesn't turn on. I emailed yosepower customer service who replied "Impossible" and then asked whether I had turned it on. This from an outfit who sent me a rear wheel kit when I ordered a front wheel kit. I have asked for a replacement screen which they've ignored. All they are doing is putting obstacles in my way without addressing the problem. Well yosepower it is possible for screens to fail because there is plenty of stuff on the internet showing this. Why don't you actually listen to your customers instead of being unhelpful.
I purcFaulty Battery & Poor Warranty Support – Be Carefulhased a battery from YOSE Power…
I purchased a battery from YOSE Power that was faulty from the very beginning. After multiple attempts to get it fixed, they replaced it once — but that replacement also failed within the warranty period. Now they’re trying to charge me £30–£80 to repair something that is still under their 18-month warranty.
Their website clearly states that battery cells are covered for 18 months, with no mention of any repair fees during that time. They also claim to follow a fair warranty policy — but in practice, they seem to limit support and try to pass off costs onto the customer.
To make matters worse, the company has ignored the fact that the product was never fully functional, which is a breach of both their own policy and UK consumer law (Consumer Rights Act 2015).
I’ve given them every chance to resolve this fairly and amicably, but unless they act in line with their published terms, I will be reporting them to Trading Standards and pursuing legal action.
Disappointed and would not recommend unless you’re prepared to fight for your rights.
YOSE POWER 回复2025-07-28
Dear Alan,
We sincerely apologize for the inconvenience you've experienced. Regarding battery repairs, replacements, and our warranty policy, our customer service team should have clearly communicated the details via email, as outlined on our website.
Our warranty policy states that each component is eligible for one free replacement during the warranty period. Since you already received a replacement battery, any subsequent repairs would not be covered under the free warranty service. Our team should have informed you of this before you sent the battery in for repair. We regret that this resolution did not meet your expectations.
Additionally, battery lifespan can be influenced by usage habits. If you frequently encounter such issues, we recommend consulting our customer service for guidance on proper usage and battery maintenance tips to help extend its longevity.
We appreciate your feedback and will continue improving our services. Please feel free to reach out if you have further concerns.
Best regards,
YOSE POWER
I personally bought an E-bike conversion kit. It was great, fast delivery and arrived with everything in it. The only thing I wished to be different is that the description doesnt say, that all the tools are inclueded in the kit. There was a crank as well as a cassette removal tool included.
Other than that my experience was decent. It makes quite a noise but that doesnt matter to me. After 3 months of use, it works perfectly. (If something breaks, I'll change this review)
The support is also great. Although the support is located in china, they perfectly answered my question after a night.
YOSE POWER 回复2025-06-11
Thank you very much for your review! However, the contents of the tool kit are actually shown in the product page images as part of the packing list. We hope you enjoy your rides! If you encounter any issues, please don’t hesitate to contact our customer support team.
Great service and support was very helpful especially Joey who was very helpful and went above and beyond to make sure I got me kit. Kit was very easy to install. Went on a 20 mile run to make sure everything was working as it should and I was very impressed with it.
Don't bother purchasing anything from them. If anything goes wrong and you need help, it takes a long time to resolve the issue you have. They state the email is 'UK' but it is clear the person contacting you is based in China as the time you receive responses will be at times like 3am. The phone number provided is from China - so only way of contacting them is email.
YOSE POWER 回复2025-04-02
We sincerely apologize for the inconvenience you've experienced. Our sales and customer service team is based in China, while our warehouse and after-sales support are located in the UK. We regret any delays in response due to the time difference.
Ordered 2 battery’s for my assist bikes from Halfords! As the battery’s they come with do not last long atall so I need a spare to carry with me! I nearly ordered the battery’s from Halfords but they wanted £300 for 1 grade b used battery! I managed to find yosepower after searching online! I ordered them and My battery’s come next day and honestly they are even better than the original battery’s I’ve got with the bikes, they last double the amount the original do! and cost £138 brand new! Honestly I cannot be happier thank you yosepower wish I knew about you sooner, will defo use you again x
YOSE POWER 回复2025-01-10
Thank you so much for your kind words and support! We're thrilled to hear that our batteries exceeded your expectations and enhanced your biking experience. We truly appreciate your feedback and look forward to serving you again in the future.
It looks like I’ll be taking Yosepower to court. Here’s the situation: I bought a battery last year for £189 on Amazon from them, used it lightly, and now the indicator has stopped working. It’s just out of warranty, so I contacted them for help. Their response? They told me to test the voltage. I explained I don’t have a voltage meter, and their reply was, “I suggest you purchase one.” On top of that, they insisted I’d have to pay for any repairs because it’s out of warranty.
I then pointed out my rights under the Consumer Rights Act 2015, but since then—radio silence.
So, see you soon, Yosepower. I’m looking forward to hearing your response in court.
EDIT:
The scam company were removed or removed themselves from Amazon. Bunch of cowboys. Luckily Amazon refunded me. DO NOT BUY FROM THEM!!!
YOSE POWER 回复2025-01-10
Thank you for your feedback, and we sincerely apologize for the inconvenience caused. Regarding our warranty policies, we have clear guidelines in place. To help customers maximize their benefits, our support team provides instructions for self-diagnosis to identify issues before proceeding with repairs. In some cases, minor issues can be resolved independently, reducing costs for our customers.
We’re sorry if this approach left you dissatisfied, and we will work on improving our after-sales service to better meet your expectations.
Thank you for bringing this to our attention.
Have a Yose Power 48v conversion kit for two years now . Commute 25 miles a day. Battery is starting to show it's age but I still get about 20 miles out of a charge. Can't comment on customer service because I've never needed them. Just purchased a replacement battery.
YOSE POWER 回复2024-11-09
Thank you for your feedback! We're glad the Yose Power 48V kit has served you well over the years. Enjoy the new battery, and let us know if you ever need assistance. Safe commuting!
Absolutely trash product if you reading this I very highly suggest that you don’t waste your Money on this product everything they give you is cheap and crap and breaks within a month I had this and when you kit does break which it will you have to contact customer service to get it sent back and repaired.
Don’t bother 🤦
I had a crappie service guy called Joey who told me to use a voltmeter on my battery, can you explain how that’s going to fix my motor wheel 🤦🤦 0 stars 💩💩😡
YOSE POWER 回复2024-10-14
We would like to extend our sincere gratitude for your valuable feedback. We deeply regret any inconvenience or dissatisfaction you may have experienced.
Regarding the product damage, there can be numerous contributing factors. Our customer service team operates by adhering to the guidance provided by our engineers to assist customers in resolving issues effectively. We encourage you to place trust in their expertise.
We are committed to continuously enhancing the quality of our products and ensuring that we deliver excellence. Thank you for your understanding and support.
I decided to convert my two existing bicycles, having done me research I decided to go with Yose Power as the kit they offered suited the bike's conversion requirements. I placed the order and within 3 days I received the conversion kits. On opening the box's I was very impressed with the quality of this kit and was very well packaged ensuring no damage would occur. The instructions are adequate but you do need some previous experience working on bicycle's to understand how to for the conversion kit. Having said that you where provided with the necessary tools and all the items of the kit fitted perfectly without any major issues. Setting up the controller was easy and is easy to read, also it has a back light for those dark nights. Once everything was fitted (took me about 3 hours) and the batteries where fully charge I took the Bicycle out for a test ride, the PAS function works very well (1 to 5 settings) and I would recommend fitting the brake sensors (this cuts out the motor if you are pedalling whilst braking - a v-good safety feature). There are various instruction manuals online (via Yose Power) which helps provide some more information if required. I had to communicate with Yose Power UK via email and all my emails where answered. Last final point make sure you pick the right wheel type as there are two types, cassette type and freewheel type as this will affect if your existing rear cogs will fits - do your research on you existing bike to find out which type you have before you order !.
YOSE POWER 回复2024-10-11
Thank you for sharing your detailed experience. Your satisfaction is an encouragement to us. We will continue to work hard to make more quality products. Please contact us if you have any questions during the use.
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