Wrench/YourMechanic

Hi there, Blake. Thank you for taking the time to share your feedback. It looks like you've been in touch with our warranty team and they are working on getting you back on the road as soon as possible. We hope your upcoming appointment goes well and if you have any issues/questions/concerns in the meantime, please don't hesitate to contact our customer service team at 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST. Thank you for taking the time to let us know about this.

Hi there, Roberto. This is very concerning to us and we'd love to look into this further to hopefully make this right. Will you please contact our customer service team at 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST, so we can assist you more directly? We hope to hear from you soon and thank you for taking the time to let us know about this.

Hi there. This is very concerning to us and we'd love to look into this further to hopefully make this right. Will you please contact our customer service team at 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST, so we can assist you more directly? We hope to hear from you soon.

Hi there, Dave. This feedback is highly concerning to us and we'd love a chance to look into this further so that we can hopefully change your impression of our service. Our goal is to remove the hassle from vehicle ownership and we're disappointed to know that we didn't meet that expectation here. Will you please ontact our customer service team at 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST, so we can assist you more directly? We hope to hear from you soon and thank you for taking the time to let us know about this.

Hi there, Sushant. We're very disappointed to know that you were left with this impression of our services. Our records show that you spoke with three different agents from our support team. Unfortunately we had limited technicians available in your in area during the time of your request, and the soonest availability was offered April 1st. Our team hadn't heard back from you after offering that availability, but we'd love to get in touch again so that we can hopefully change your mind about us. Please contact our support team 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST with your feedback so we can assist you more directly.

Hi there, Roy. We're very disappointed to know that we left you with this impression of our service. Will you please contact our customer service team at 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST, so we can look into this further and hopefully make this right? We hope to hear from you soon and thank you for taking the time to let us know about this.

Hi there, Kelly. Thanks for taking the time to let us know about this issue. We're disappointed that you've had this experience and we'd love to leave you with a better impression of our service. Please contact our support team 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST with your feedback so we can assist you more directly. Have a wonderful day!

We appreciate you reaching out and letting us know what you experienced. Our mission is to remove the hassle of vehicle ownership. Clearly, we have not done that here. Sometimes events do come up where we need to change the time based on parts availability, weather, or mechanics' schedules. We will look into this further and see what we can learn so that we can improve communication and limit reschedules in the future. Thank you for taking the time to share your feedback with us.

Hi there, Kimberly. We are very disappointed to know that you did not experience the convenient service we always aim to provide. Our team has reached out to you directly after looking into your case, and they've left a voicemail regarding a refund. If there's any way we can help further, please don't hesitate to contact our support team at 844-997-3624 between 6am to 5pm Mon-Fri and 7am to 4pm Sat-Sun PST with your feedback so we can assist you more directly. Thanks for taking the time to let us know about this and we hope you have a great rest of your day.

Hi there! We're so delighted to know that we were able to resolve your vehicle's issue in less time than required. Our goal is to remove the hassle from vehicle ownership, so thank you for trusting us with your repair needs. Have a wonderful day!

Thanks for the five-star review, Lori! Our goal is to remove the hassle from vehicle ownership, so it's great to hear that we were able to help save you some money. Have a great rest of your day!