Yoybuy

Very satisfied

Hi Yoybuy is a very good and helpful website for me to shopping from China I know this website about two years and very satisfied from services and staff

Exellent service

I have been working through Yoybuy for several years. I don't see any alternatives yet. Good service and reasonable prices for services. Recommend

Best Taobao agent

I have used their services for years, youbuy is the best taobao agent.

Federica Mafrica意大利 · 写过 13 条评价 · 发表于 2020-01-15

not reliable

I am waiting for 2 days for an extra picture of an item ( it is an extra service I will pay with the shipping) because they take horrible pictures of the items arrived like they don't care especially for the service ship for me. they use the excuse they are not photographers but I know agents that take less pictures of the items arrived but of better quality and without making the customer pay if not for other detailed photos. maybe it will be the last order with them, then maybe I could close the account. They are not reliable and it seems they are treating you like a fool with strange requests. If they had taken better pictures, surely I wouldn't asked another one to be reassured abouth the color of the item ordered. I advice to use another agent more careful about the needs of the customer

Good service

The best experience

I have been shopping in this virtual store for 2 years and they are excellent during all this time I have given my confidence and my money so that they can make purchases for me and I have always had the best experience, the results were quite good, and when some Once I had some problem with some product in out of stock, they gave me the necessary help and not to mention regarding the shipment of my packages to my country, they are always kind enough to give you advice on what is the best shipping method, also thank a lot to the online support team has an incredible patience and willing to help, for me it is the best shopping page that exists, I recommend it 100%

Don’t lose your time

Don’t lost you time, money and nervs... it’s obvious that there is something wrong with their business... When first problems comes, you are on your own and they are asking for more money...

very good store

beware of this scam site, they keep your money and close your account if you complaint

i didn't find how to answer to them. So this is an update of my older post. They are thieves. My 200$ parcel has been returned to them but they didn't go to the post office to get it back. They were telling me that the parcel will be returned soon for 2 months. But now, after 2 months they tell me it's lost and because i didn't buy their fake insurance, they won't refund me, even for the shipping price. There is a basic insurance with all EMS parcels until 110$ + the shipping price because EMS refunds the shipping price when they not deliver. But this scam site wants to keep my money. There are far more better taobao agent. They have contacted me after my trustpilot review, they told me they will refund me only the shipping price. I told them that EMS refunds the shipping price and if the parcel is really lost, they also give a compensationwith the basic insurance. And 1 day later, they told me that they will not refund anything to me because i didn't buy the optional insurance. They told me it's their policy to not refund at all those who did not buy their insurance, even if ems refund them. Incredible and unbelievable. They assume to be thieves. they also told me that they will appreciate if i remove my review from trustpilot. i won't. Finally those thieves have closed my account. I had 5 dollars in my wallet, they had keep my 46$ for the shipping price and the 35$ of the declared value they will recover by EMS and the 5$ i had in my yoybuy wallet. Fortunately, few days ago, i paid for the shipment of all of my items they still had in their warehouse. Otherwise, they would have kept them white the closing of my account. I don't even know the tracking number, it was only on their website. They stole me the shipping price (46$) they will recover by ems and i lost the 200$ items because they didn't go to the post office I think they may not recover the 35$ of the declared value because the parcel was not lost. They let him to be destroyed because they didn't get it back at the post office. Thankfully they will not recover them. Avoid this scam site or you will lose your money They are professional liars, they swore to me that everything was ok for 2 months. They are also excellent thieves.

Kassem Sabbah科特迪瓦 · 写过 1 条评价 · 发表于 2019-12-19

Very Dissatisfied with the service they…

Very Dissatisfied with the service they provided I will sue them my parcel still in their warehouse for 3 month without no further assistant to send it back to me or help me also.

Very bad customer service and very…

Very bad customer service and very disatisfiying.

Yoybuy just the better place to buy

worst shipping agent ever ! They refuse to refund me for a parcel which has been destroyed because of them

Yoybuy is the worst taobao shipping agent ever. I use their "ship for me". order number : A20191025221417475385 tracking number : EV766083631CN i have ordered for 200$ items on taobao. And i paid 46$ to be sure to receive them with EMS october 26th. Few days later, EMS has returned the parcel to the shipping agent because there was a little flashlight battery in the parcel. Why did yoybuy put the flashlight if it was forbiddent, i don't know, they are no serious. I have asked since november 1st where is my parcel. They told me that i have to wait. I asked them every 3 days, they told me again to wait and wait.... they said me that the shipping agent will bring it back soon to the warehouse and they swore to me it was not lost. Few days ago, i have discovered the truth, they told me the truth by chat, i have the transcript. EMS has returned the parcel since the 1st of november, but the shipping agent didn't go to the post office to get it back. So the parcel has been destroyed cause to yoybuy and their lazy shipping agent. I have asked yoybuy to refund me the shipping price (46$) and the value i have declared (35$) even if the real value is 200$ and even if yoybuy is 100% guilty . EMS give until 110$ compensation for lost parcels even without insurance. But yoybuy refuses to refund me. They say that they will not refund me, even for the shipping price, for a destroyed parcel which has been destroyed because of them and their lack of serious. A shame !!! EMS always refunds the shipping price when they not deliver the parcels. Yoybuy refuse to refund, they will be refunded and they want to keep my money, arguing that i didn't take their insurance. The worst shipping agent ever !!!. J'ai acheté pour 200$ d'articles sur taobao. le 25 octobre, j'ai choisi une livraison EMS à 46$ pour être certain d'être livré mais la douane chinoise a retourné le colis à l'expéditeur car il y avait une pile cr123 dans le colis. Un site sérieux n'aurait pas mis la pile dans le colis et m'aurait prévenu que c'était interdit. Le colis a été retourné quelques jours plus tard à l'expéditeur. J'ai demandé tous les 3 jours au site ou était mon colis, ils m'ont à chaque fois juré qu'il n'était pas perdu, que je devais juste attendre que le "shipping agent le ramène à l'entrepôt. Finalement en chattant avec eux, j'ai découvert la vérité. Le colis était disponbible au bureau de poste mais comme leur "shipping agent" n'est jamais allé le récupérer, il a fini par être détruit. J'ai donc demandé à yoybuy de me rembourser les frais de port et la valeur déclaré de 35$, ce qui est la moindre des choses vu que le colis ne m'as pas été livré et que EMS leur a remboursé à coup sûr au moins les frais de port, de plus il y a une insurance incluse pour les envois EMS à hauteur de 110$. Yoybuy refuse de me rembourser les frais de port d'un colis qui a été détruit à cause de leur incompétance, incroyable. ils veulent encore moins me rembourser la valeur déclarée car je n'ai pas pris leur assurance. yoybuy vend une assurance supplémentaire que je n'ai pas prise car j'avais déclaré une valeur de 35$. Mais ils se servent du fait que je n'y ai pas souscrit pour refuser de me rembourser.

Yoybuy user for more than 5 years

I love how I can buy from different shops in China then yoybuy packs and ships all together for you. So convenient and easy. I like how everything is well tracked on their website.

Nguyen Nguyen美国 · 写过 1 条评价 · 发表于 2019-11-30

SCAM

If It's had 0 Star for the Rating I will give them 0. The service is very horrible and very very bad. I have nothing about their service. I bought my parcel a month already and I still do not have the parcel yet. When I tried to talk with them on live chat. It isn't helping anything because they said they don't know where my parcel and when it's will arrive. They said next time if I want to receive my parcel early. I should choose the expensive transportation. Because I think the service will late my parcel a little bit, that is why I bought it a month early and they give me a reason not seem helpful. Moreover, I had to pay extra money for my parcel because they said the estimated weight before that was wrong. YOYBUY is a liar. SCAM

Horrible company and services

This is a really horrible company. They require money in advance on some “estimated” weight … Some of the payment methods they have are not working. I spent more than a week trying to transfer them money with no success. Their support stuff and management do noting regarding the raised issues etc, Purchasing anything from China especially by using the services of this company is really bad experience. Update: For items that weight about 7 kg. they made a parcel with weight 10 kg. When inquired to decrease the weight, they removed just 0.5 kg. and demanded more money. When raised the case with PayPal, they threaten to throw away the items etc.

Love this service

Super use to use, translates the pages for you. Shipping process is straight forward. The staff is very helpful and get to as soon as they can (CurryChimi)

great service

great service. quick solution to problems. many nice bonuses.

Receive all your desired items in your hands

What I like most about Yoybuy is the fact that its website provides a variety of options, which are useful when I buy. In my humble opinion, it is not expensive to buy from them, it all depends on you. Their costumer service is satisfactory. I would definitely recommend it.

good service