ZOE

Hi Geri, I hope all is well. Thanks for taking the time to share your experience. The subscription terms are shown during the checkout flow, including that the £20 1-month trial renews onto a 4-month plan if it is not cancelled before the renewal date. We apply these terms consistently across all accounts to keep things clear and fair for everyone. Best, The ZOE Team

Hi Arabella, Thank you for your 5 star review. We really appreciate your recommendation and are glad you’ve found the ZOE team efficient, helpful, knowledgeable, and quick to respond. Have an awesome day. Best, The ZOE Team

Hi Amalia, Thank you for your 5 star review. We’re happy to hear you received a fast response to your initial message and great communication throughout the process. Have an awesome day. Best, The ZOE Team

Hi Donna, Thank you for your 5 star review. We’re delighted the app is helping with your food choices and encouraging you to eat more plants, and we’re glad you’ve found the tech support awesome. Have an awesome day. Best, The ZOE Team

Hi, Thank you for your feedback. We’re glad to hear the responses were prompt and friendly. We appreciate you sharing this. Kind Regards, ZOE Team

Hi Sarah, Thank you for being an avid ZOE member and taking the time to share your experience. Some of your favourite features have changed or are missing, and that can be frustrating, especially when you’ve built daily habits around them. Please know that we’re listening carefully. Your feedback, the good and the bad, is shaping what we build and improve on next. Best, The ZOE Team

Hi, Thank you for sharing your feedback. We’re glad your queries were handled quickly and that the advice was helpful. Kind Regards, ZOE Team

Hello, Thanks for taking the time to share your experience. We have requested additional information so we can look into this further. Please respond here to our request for additional information. Our support team will then contact you. We look forward to assisting you further. Best, The ZOE Team

Hi, Thank you for sharing your experience. We’re glad Qudrat and the team were able to keep you updated and arrange a replacement smoothly. It is great to hear the delivery issue was resolved in a way that felt clear and hassle-free. Kind Regards, ZOE Team

Hi Mary, Thank you very much for taking the time to share your experience. We are pleased to hear that Daisy was able to assist you and get this resolved promptly. We have noted your feedback regarding the account creation confusion. Hope you enjoy Daily 30! Best, The ZOE Team

Hi, Thank you for your feedback. We’re glad to hear you have consistently found the team helpful. We appreciate you taking the time to share this. Kind Regards, ZOE Team

Hi, Thank you for sharing this. We’re glad Finn was able to respond promptly and provide helpful information about your retest results. It is great to hear the response covered what you needed. Kind Regards, ZOE Team

Hi, Thank you for sharing your feedback. We’re glad the support team was able to resolve the app issue and check back in afterwards. It is great to hear everything was running smoothly again. Kind Regards, ZOE Team

Hi, Thank you for your kind feedback. We’re glad your question was answered promptly and that you were satisfied with the support provided. It is great to hear you had a positive experience. Kind Regards, ZOE Team

Hi Siobhan, Thank you for taking the time to share your experience. Since your review, our support team has been in contact with you and your refund has been processed in full as a gesture of goodwill. If you need any further assistance, please reach back out to us. Best, The ZOE Team

Hello, We appreciate you sharing your feedback. We’re sorry the app was malfunctioning, but we’re happy to hear Emily and Sam communicated clearly and helped get everything sorted within a couple of days. We hope everything continues to work smoothly for you. Warmly, The ZOE Team

Hi, Thank you for your kind feedback. We’re pleased Sam was able to help on chat and keep in touch to make sure the issue had been resolved. We hope you have a great day. Warmly, The ZOE Team

Hi, Thanks for your feedback. We’re glad you received a quick reply through the in-app message service and that everything was resolved in just a few replies. Please reach out if you need anything else. Warmly, The ZOE Team

Hi, Thank you for your feedback. We’re happy to hear the team was able to give advice and help get you sorted on a new plan. We hope you have a lovely day. Warmly, The ZOE Team

Hi Sam, Thanks for taking the time to share your experience. As outlined in our Terms & Conditions ZOE subscriptions are billed in advance for a set term (4 months or 12 months). Cancellations apply from the next billing period and do not take effect immediately or mid-term. These terms are presented clearly during the sign-up process to ensure transparency before purchase. If you need any further assistance, please reach back out to us. Best, The ZOE Team